{"id":3953487,"url":"https://alion.io/job/zip-co-it-operations-engineer","title":"IT Operations Engineer","company":{"id":685645,"name":"Zip Co","domain":"zipcolimited.com","url":"https://alion.io/company/zipcolimited","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":92,"open_postings":3,"ghost_share":0,"stale_share":0.333,"repost_share":0,"time_to_fill_p50_days":56,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sydney, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-11-09T04:25:10Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-09T06:04:26Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"IT Operations Engineer \nKeep Zip running at its best! Solve interesting IT challenges, improve systems and help create a seamless technology experience for our Zipsters.\nBring your experience in IT operations, incident management, infrastructure and automation.\nHybrid working with 3 days in our Sydney office (or as needed for IT technical support)\nWrite your story with a career at Zip \nJoin Zip’s Technology function, responsible for building and maintaining seamless, secure and sustainable platforms that enable customers to shop with confidence and merchant partners to grow their brands.\nAs an IT Operations Engineer in our Corporate IT team, you'll play a key role in keeping our technology running smoothly. From solving technical challenges to improving system performance and driving automation, you'll have the opportunity to take ownership, build your skills and make a real difference to how our teams work.\nWhat you’ll own\nKeep our IT systems, networks and applications running reliably, identifying opportunities to improve performance and efficiency.\nTroubleshoot and resolve IT incidents and service requests, delivering a great experience for our Zipsters.\nMonitor system health, proactively identifying issues before they become problems.\nSupport automation initiatives, scripting and improvements that make our technology smarter and more efficient.\nMaintain clear technical documentation and collaborate with teams across Zip to deliver technology projects.\nWhat you’ll bring to the team\nZipsters work on a broad range of initiatives, and our skills and experiences all look a little different. What really matters to us is that you’re a great fit with our four Values, and have a desire to learn and grow.\nSo whether you meet some or all of the desirable attributes below, we’d still love to hear from you:\nExperience in IT operations, infrastructure support or a similar technical role.\nStrong troubleshooting skills and knowledge of IT systems, networks and incident management.\nExperience with scripting, automation and monitoring tools, with exposure to Windows, macOS or cloud environments.\nA collaborative approach, great communication skills and a genuine passion for solving problems.\nRelevant IT qualifications or certifications are a bonus.\nA mindset that embraces AI and new tools to adapt, learn and grow.\nAn aptitude for identifying and managing risks. Whether you are a People Manager or an Individual Contributor, we are all leaders at Zip, therefore effective risk management is important to how we run our business and part of all our roles.\nOur values in your DNA: Customer First, Own It, Stronger Together and Change the Game\nWhat you’ll get in return\nAs we write this next exciting chapter in our story, we will continue to move at pace and embrace change. For you, this might mean opportunities to learn new skills with hands-on experience, broader responsibilities, or the buzz of seeing your work impact customers faster. \nZip is a place where you’ll get out exactly what you put in. When you join the team, we'll do our best to make sure you can be yourself and surround yourself with smart, friendly colleagues and leaders who have your back, so that you can make the big things happen.\nZipsters tell us these are just some of the best things about working here. You’ll also receive:\n25 days paid leave annually, including birthday leave and quarterly wellbeing days\n16 weeks paid parental leave for primary carers, and 4 weeks for supporting carers\nFamily support policies including miscarriage bereavement leave and domestic violence leave\nMental health and wellness initiatives, including $299 annual wellbeing allowance, free access for you and family members to our EAP service Sonder, discounted private health insurance, and great rates on fitness sessions through ClassPass\n2 days paid volunteering leave per year\nAccess to the Flare Benefits Hub and Novated Leasing for savings across lifestyle, essentials and wellbeing\nFee-free Zip products, and discounts with Zip merchant partners \nTeam social events, epic offices, free breakfast daily, and weekly free lunches \nBe a part of a team that reflects the diversity of our customers\nWe pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique.\nEqually, we’re committed to ensuring our recruitment processes are accessible and inclusive. Please let us know If there are any adjustments that need to be made to ensure you have a fair and equitable experience.\nAnd finally…get to know us\nZip Co Limited (ASX: ZIP) is a digital financial services company, offering innovative, people-centred products that bring customers and merchants together.\nOperating in two core markets - Australia and the US, Zip offers point-of-sale credit and digital payment services, connecting millions of customers with its global network of tens of thousands of merchants.\nWe’re proud to be a values-led business and our values - Customer First, Own it, Stronger Together and Change the Game - guide us in everything we do.","description_format":"text","description_chars":5174,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance","Hybrid work","Parental leave"],"hiring_locations":[{"name":"Australia","iso":"AU","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Buy Now, Pay Later"],"lifecycle":[{"event":"open","at":"2026-11-09T06:04:26Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":56,"reasons":["seen:0","win:early"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/zip-co-it-operations-engineer","json_url":"https://alion.io/job/zip-co-it-operations-engineer.json","meta":{"generated_at":"2026-11-09T07:39:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5166,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":685645},"rest":"https://alion.io/mcp/rest/get_company?id=685645"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fzip-co-it-operations-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fzip-co-it-operations-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fzip-co-it-operations-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/zip-co-it-operations-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fzip-co-it-operations-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3953487}},{"tool":"search_jobs","arguments":{"company":"zipcolimited.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3953487},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}