{"id":95551,"url":"https://alion.io/job/zip-product-manager-self-serve","title":"Product Manager, Self-Serve","company":{"id":38131,"name":"Zip","domain":"zip.com","url":"https://alion.io/company/zip-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":91,"open_postings":98,"ghost_share":0.143,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":58,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Product","role_family":"Product","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Toronto, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":79000,"max_usd":153000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":28},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"OpenAI","optional":false}],"status":"live","first_seen_at":"2026-04-30T23:26:12Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-13T03:43:09Z","board_verified":true,"closed_at":null,"days_open":196,"trust":{"level":"ghost","repost_count":1,"flags":["stale","company_stale"],"days_open":196},"description":"About Zip\nZip is the AI platform for enterprise procurement - built for humans and agents working together. By orchestrating procurement across teams, tools, and suppliers with the help of AI agents, companies can secure the resources they need to innovate faster than ever before.\nThe world’s most influential enterprises trust Zip, including T-Mobile, OpenAI, AMD, Mars, Dollar Tree, and more. Together they’ve saved over $8 billion and processed over $500 billion in spend. Zip’s team includes product leaders from Apple, Airbnb, and Meta, as well as former procurement leaders from United Health, Sanofi, MGM Resorts, Discover, and NASA.\nBacked by Adams Street, Alkeon, BOND, CRV, DST, Tiger Global, and Y Combinator, Zip has raised $371 million, most recently at a $2.2 billion valuation and has been recognized by Forbes Fintech 50, Fast Company's Most Innovative Companies, Inc. Best in Business, and LinkedIn Top Startups.\nPlease note we're looking for someone who is willing and able to come into either our downtown Toronto office on a hybrid basis (3 days /week).\nYour Role\nAs a founding Product Manager on the Self-Serve team, you will define how Zip accelerates customer onboarding, activation, and expansion through AI-powered experiences. You will build the systems that turn product launches into sustained usage - compressing time-to-go-live, reducing configuration friction, and increasing customer velocity across the procurement lifecycle. You will transform onboarding, versioning, enablement, and adoption into scalable, intelligent, high-throughput product experiences. You will partner closely with Design, Engineering, Solutions Consulting, Customer Success, and Documentation to remove operational bottlenecks, improve discoverability, and make adoption truly self-serve at scale.\nYou Will\nAs a founding PM on the Self-Serve team, you will define how Zip accelerates onboarding, activation, and expansion in its next phase of growth.\n\nBuild AI-powered onboarding and configuration systems that reduce manual setup, detect issues proactively, and dramatically compress time-to-go-live.\n\nOwn infrastructure such as sandbox environments and configuration versioning and promotion - enabling customers to iterate safely while increasing deployment velocity.\n\nDefine and evolve an AI-powered product adoption tooling and framework that improves feature discoverability, delivers contextual in-product guidance, and proactively surfaces expansion opportunities.\n\nPartner with Documentation and Education teams to embed AI-native guidance directly into the product experience - including dynamic “Getting Started” flows, troubleshooting assistance, and contextual recommendations.\n\nWork cross-functionally with Customer Success and Solutions Consulting teams to build reusable systems and processes that power scalable onboarding, rollout automation, and operational efficiency across the organization.\n\nQualifications\n2-4+ years of product management and 4-8+ years of overall professional experience; experience working on SaaS onboarding, activation or platform tooling is a plus.\n\nAbility to break down ambiguous operational and configuration challenges into structured systems and scalable solutions.\n\nDemonstrated comfort owning operationally intensive product areas - including migrations, versioning, enablement workflows, and cross-functional coordination - and turning repetitive processes into scalable frameworks.\n\nAbility to lead cross-functional initiatives across product, engineering, design, sales, customer success, and documentation teams, influencing without authority.\n\nStrong analytical skills and comfort defining measurable adoption and growth metrics.\n\nExceptional written and verbal communication skills, with the ability to simplify complex technical concepts for diverse audiences.\n\nBias to action, comfort with ambiguity, and the ability to thrive in a fast-paced, rapidly evolving environment where operational rigor and product thinking intersect.\n\nThe salary range for this role is $178,000-$220,500 CAD. The salary for this position is determined based on a variety of job-related factors that may include location, relevant experience, education, or particular skills and expertise. This posting is for a current vacancy.\nAs part of our hiring process, Zip uses AI-enabled tools to assist in screening and assessing candidates, including resume review and interview documentation. All hiring decisions are made by people.\nPerks & Benefits\nAt Zip, we’re committed to providing our employees with everything they need to do their best work.\nStart-up equity\n\nHealth, vision & dental coverage options\n\nCatered breakfast, lunch, & dinner\n\nFlexible PTO\n\nClassPass membership\n\nMonthly commuter benefit\n\nTeam building events & happy hours\n\nHome office stipend\n\nPhone/internet reimbursement\n\nHybrid model + 5 flexible remote days per quarter\n\nPaid parental leave\n\nEmployee Assistance Program (EAP)\n\nUnlimited AI token usage\n\nWe're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!","description_format":"text","description_chars":5506,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Home office","Internet reimbursement","Parental leave"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["AI Agents","Procurement & Spend Management"],"lifecycle":[{"event":"open","at":"2026-04-30T23:26:12Z"},{"event":"close","at":"2026-10-30T19:52:01Z"},{"event":"reopen","at":"2026-11-06T16:57:10Z"}],"visa":[],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":1,"p_active":0.3,"p_room":0.28,"age_days":195,"expected_fill_days":58,"reasons":["conf:2","velocity","ghost","win:tail","crowd:"],"computed_at":"2026-11-12T10:38:37Z"},"pay":null,"html_url":"https://alion.io/job/zip-product-manager-self-serve","json_url":"https://alion.io/job/zip-product-manager-self-serve.json","meta":{"generated_at":"2026-11-13T08:09:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16862,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":38131},"rest":"https://alion.io/mcp/rest/get_company?id=38131"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fzip-product-manager-self-serve"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fzip-product-manager-self-serve"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fzip-product-manager-self-serve"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/zip-product-manager-self-serve\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fzip-product-manager-self-serve"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":95551}},{"tool":"search_jobs","arguments":{"company":"zip.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":95551},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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