{"id":2531416,"url":"https://alion.io/job/zip-water-claims-and-returns-coordinator-2","title":"Claims and Returns Coordinator","company":{"id":689440,"name":"Zip Water","domain":"zipwater.co.uk","url":"https://alion.io/company/zipwater","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dereham, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":32000,"max_usd":51000,"period":"year","method":"role_country_seniority_unknown","sample_n":433},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-10-14T12:54:35Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-25T13:36:50Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"Zip Water is an industry leading filtered boiling, chilled and sparkling water specialist, known globally for being home to the world’s most advanced range of drinking water solutions. We provide businesses and homes in more than 70 countries with an extensive range of high-quality drinking and hot water solutions, designed to transform the way individuals, organisations and businesses provide water, for good.\nWe are pleased to announce this exciting opportunity to join our Supply Chain team as a Claims & Returns Coordinator. This role is responsible for the end-to-end management, administration and continuous improvement of customer returns, carrier collections and transport claims processes. The role acts as the central coordination point between Customer Service, Logistics, Warehouse, Finance, Sales and external carriers to ensure returned goods, collection activities, customer credits and claims recoveries are managed efficiently and professionally.\nThe position will also drive return reduction initiatives, identify root causes, improve customer experience, maximize recovery of costs from carriers and customers, and provide KPI reporting and governance across the returns and claim function. This is an office-based role to be close to the warehouse returns and logistic teams.\nCore Role & Responsibilities:\nManage the complete Return Authorization (RAN) process from request through to closure.\nCoordinate customer returns and carrier collections.\nManage transport damage, shortage, loss and non-delivery claims.\nGather evidence and submit claims within carrier deadlines.\nTrack claim progress and maximize recoveries.\nMaintain ERP/WMS return records.\nProduce KPI reports and trend analysis.\nConduct root cause analysis and implement corrective actions.\nSupport customer credits and recharge processes.\nDrive continuous improvement initiatives.\nExperience in processing claims with logistics companies such as DPD, DHL, etc, is essential\nRequirements\nExperience in logistics, returns, claims or customer service administration. \nStrong Excel, ERP/WMS, communication, analytical and problem-solving skills.\nGreat attention to detail & organisation skills \nCustomer focused to ensure great service is delivered \nCommercially aware \nAbility to take a proactive approach to assigned workload \nBenefits\n25 days annual leave + bank holidays\nCompany Sick Pay (after qualifying period)\nFull training and continuous support with your team\nModern canteen and break “chill out” areas\nThere’s onsite parking - we have plenty of space!!\nCycle to Work scheme available\nA market leading company pension\nHoliday purchase scheme\nLife insurance\nEmployee rewards and discounts through Perks at Work\nOption to join Health Care Cash Plan\n24/7 365-day access to Employee Assistance Programme through Health Assured\nWell-being programs - your well-being is important to us\nAccess to on-going learning and development with our online learning platform","description_format":"text","description_chars":2950,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Home Appliances"],"lifecycle":[{"event":"open","at":"2026-10-14T12:54:35Z"}],"visa":[],"liveness":{"score":81,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.808,"p_room":1,"age_days":10,"expected_fill_days":31,"reasons":["conf:3","win:early"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/zip-water-claims-and-returns-coordinator-2","json_url":"https://alion.io/job/zip-water-claims-and-returns-coordinator-2.json","meta":{"generated_at":"2026-10-25T15:36:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22662,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":689440},"rest":"https://alion.io/mcp/rest/get_company?id=689440"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fzip-water-claims-and-returns-coordinator-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fzip-water-claims-and-returns-coordinator-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fzip-water-claims-and-returns-coordinator-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/zip-water-claims-and-returns-coordinator-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fzip-water-claims-and-returns-coordinator-2"}]}