{"id":4239727,"url":"https://alion.io/job/zip-water-customer-service-advisor","title":"Customer Service Advisor","company":{"id":689440,"name":"Zip Water","domain":"zipwater.co.uk","url":"https://alion.io/company/zipwater","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dereham, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-13T11:58:08Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-13T11:58:08Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"We are looking for new team members who are passionate about Customer Success, to work in our experienced customer service team to deliver world class customer success.\nAs the world’s leading water experts, we are dedicated to delivering high-quality water solutions to our customers.\nWith unrivalled expertise in filtered boiling, chilled and sparkling water, Zip Water is known globally for being home to the world’s most advanced drinking water systems.\nJoining Zip Water, gives you the opportunity to support our global team to improve the environment by removing single use plastics across UK Businesses.\nThe role will:\nBe based in our Dereham office handling multiple channels from emails to phone calls, to a wide range of customers all over the UK and Ireland.\nOur UK companies are proud to be part of the international Culligan group. We work to provide better water for our customers & consumers around the world. Culligan’s complete line of drinking water solutions, water softeners & water filtration systems set the standard in the water industry. Today, Culligan is proud to have provided world-class service and innovative water solutions for the last 80 years.\nAt Culligan, we believe that cleaner, healthier water can help contribute to improving the lives of people around the world and is a key driver towards solving some of the biggest challenges that lie in our future.\nOur goal is to do everything we can in the areas where we are best equipped to truly effect change. To that end, we’ve developed a core set of commitments that align with the UN Sustainable Development Goals and serve as the focus of our work to build a better world.\n#1 eco-friendly and sustainable provider of premium drinking water\n15 B fewer plastic bottles used globally each year thanks to Culligan products\n1440 single-serve bottles saved annually from each new bottle-free cooler\n50% reduction in demand for household cleaning products through use of Culligan softeners and whole home solutions.\n72% carbon footprint reduction from avoiding single-use plastic bottles when using bottle-free systems\nRequirements\nAre you looking for a fresh new challenge?\n Do you have excellent communication skills?\n Have you got a background in Customer Service?\nIf so, this could be the role for you!\nBenefits\n25 days annual leave + bank holidays\nCompany Sick Pay (after qualifying period)\nWe offer a fun and lively atmosphere and casual dress code\nYou would be joining a fun, colleague focused environment, where you are acknowledged and awarded for hard work\nFull training and continuous support with your team\nModern canteen and break “chill out” areas\nThere’s onsite parking - we have plenty of space!!\nCycle to Work scheme available\nA market leading company pension\nHoliday purchase scheme\nLife insurance\nEmployee rewards and discounts through Perks at Work\nOption to join Health Care Cash Plan\n24/7 365-day access to Employee Assistance Programme through Health Assured\nWell-being programs - your well-being is important to us\nAccess to on-going learning and development with our online learning platform","description_format":"text","description_chars":3096,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Home Appliances"],"lifecycle":[{"event":"open","at":"2026-11-13T11:58:08Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":22,"reasons":["conf:2","win:early"],"computed_at":"2026-11-13T14:19:09Z"},"pay":null,"html_url":"https://alion.io/job/zip-water-customer-service-advisor","json_url":"https://alion.io/job/zip-water-customer-service-advisor.json","meta":{"generated_at":"2026-11-13T14:19:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28636,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":689440},"rest":"https://alion.io/mcp/rest/get_company?id=689440"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fzip-water-customer-service-advisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fzip-water-customer-service-advisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fzip-water-customer-service-advisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/zip-water-customer-service-advisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fzip-water-customer-service-advisor"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4239727}},{"tool":"search_jobs","arguments":{"company":"zipwater.co.uk","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4239727},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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