{"id":1899922,"url":"https://alion.io/job/zip-water-engineer-dispatcher","title":"Engineer Dispatcher","company":{"id":689440,"name":"Zip Water","domain":"zipwater.co.uk","url":"https://alion.io/company/zipwater","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dereham, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":36000,"max_usd":66000,"period":"year","method":"role_country_seniority_unknown","sample_n":1295},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-05T10:27:06Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-20T19:48:56Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"Due to continued growth, we are looking for an Engineer Dispatcher to work as part of a developing team to deliver world class customer care, ensuring at all times we are achieving both company targets and a high level of customer satisfaction, demonstrating at all times our company values.\nAs the world’s leading water experts, we are dedicated to delivering high-quality water solutions to our customers.\nWith unrivalled expertise in filtered boiling, chilled and sparkling water, Zip Water is known globally for being home to the world’s most advanced drinking water systems.\nJoining Zip Water, gives you the opportunity to support our global team to improve the environment by removing single use plastics across UK Businesses.\nAre you a strong communicator, looking for a new challenge?\nDo you enjoy working in a face paced environment?\nHave you previously worked in a scheduling or coordination role?\nIf so, we would love to hear from you!\nMain duties:\nScheduling repair and planned maintenance visits for the engineers, booking appointments and managing their diaries.\nLiaising with engineers, customers, and managers.\nSending out parts to customers and engineers.\nDaily communications with customers internal and external\nDealing with incoming customer enquiries both by telephone and email\nEnsure priority customer calls are raised correctly.\nLiaise with customers to advise them of site attendance.\nGeneral Data Entry\nActively seek to achieve all service levels.\nThe ideal candidate will have an excellent telephone manner and good interpersonal skills. You will have the ability to work as part of a team to achieve shared objectives and goals as well as have a personable and friendly nature, confident and forward thinking.\nYou will be very customer service orientated, and have high attention to detail, capable of balancing various tasks throughout the day and prioritising your workload.\nBenefits:\n25 days annual leave + bank holidays\nCompany Sick Pay (after qualifying period)\nWe offer a fun and lively atmosphere and casual dress code\nYou would be joining a fun, colleague focused environment, where you are acknowledged and awarded for hard work\nFull training and continuous support with your team\nModern canteen and break “chill out” areas\nThere’s onsite parking - we have plenty of space!!\nCycle to Work scheme available\nA market leading company pension\nHoliday purchase scheme\nLife insurance\nEmployee rewards and discounts through Perks at Work\nOption to join Health Care Cash Plan\n24/7 365-day access to Employee Assistance Programme through Health Assured\nWell-being programs - your well-being is important to us\nAccess to on-going learning and development with our online learning platform","description_format":"text","description_chars":2715,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Home Appliances"],"lifecycle":[{"event":"open","at":"2026-10-05T10:27:06Z"}],"visa":[],"liveness":{"score":72,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.8,"p_room":0.9,"age_days":14,"expected_fill_days":31,"reasons":["conf:2","win:mid"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/zip-water-engineer-dispatcher","json_url":"https://alion.io/job/zip-water-engineer-dispatcher.json","meta":{"generated_at":"2026-10-20T20:40:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24032,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":689440},"rest":"https://alion.io/mcp/rest/get_company?id=689440"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fzip-water-engineer-dispatcher"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fzip-water-engineer-dispatcher"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fzip-water-engineer-dispatcher"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/zip-water-engineer-dispatcher\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fzip-water-engineer-dispatcher"}]}