{"id":1179410,"url":"https://alion.io/job/zip-water-erp-systems-support-analyst","title":"ERP Systems Support Analyst","company":{"id":689440,"name":"Zip Water","domain":"zipwater.co.uk","url":"https://alion.io/company/zipwater","size_band":null,"is_staffing_agency":true,"is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":73000,"period":"year","method":"role_country_seniority_unknown","sample_n":35},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Cognos","optional":false}],"status":"live","first_seen_at":"2026-09-24T12:51:11Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-25T01:49:38Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Zip Water is an industry leading filtered boiling, chilled and sparkling water specialist, known globally for being home to the world’s most advanced range of drinking water solutions. We provide businesses and homes in more than 70 countries with an extensive range of high-quality drinking and hot water solutions, designed to transform the way individuals, organisations and businesses provide water, for good.\nWe are pleased to announce this exciting opportunity to join our Finance & Business Systems team as an ERP Systems Support Analyst. This role provides dedicated day-to-day support for Pronto and the wider ERP environment across the Zip UK business, whilst strengthening business continuity, reduce dependency on a single internal Pronto expert and support the resolution of system, data and integration issues across the business. In addition, this position will combine strong ERP knowledge with practical IT capability to investigate issues, maintain system and data integrity and help move recurring problems from manual workarounds to sustainable fixes.\nCore Role & Responsibilities:\nPronto & ERP Support - Provide day-to-day functional and technical support for Pronto, responding to user queries, system incidents and operational issues.\nSystem Investigation - Investigate system problems, identify where transactions or information have failed and determine the appropriate corrective action or escalation route.\nData Reconciliation & Maintenance - Complete required checks, reconciliations and corrective maintenance where data, transactions or integrations are incomplete or incorrect.\nRoot Cause Resolution - Identify recurring failure points and support permanent system or process fixes, reducing reliance on repeated manual checks and temporary workarounds.\nSystems Integration - Support the interaction between Pronto and connected applications including WMS, Salesforce, EDI solutions and other business systems.\nTechnical IT Support - Apply practical knowledge of software applications, networks, servers, protocols and file transfers to diagnose issues and communicate effectively with IT specialists.\nWMS Stabilisation - Support the ongoing stabilisation of the Warehouse Management System, including transaction flows, serial-number movements, data integrity and downstream system impacts.\nProcess Improvement - Work across Finance, Supply Chain, Warehouse, Customer Experience and other teams to improve ERP-related processes, controls and information flows.\n· Cognos Financial Reporting - Champion the use of Cognos to develop and maintain a comprehensive financial reporting suite from the ERP, improving the accessibility, consistency and quality of financial information.\nProject & Change Support - Support future ERP and resource-planning projects through testing, implementation, issue resolution, handover and post-go-live support.\nKnowledge Transfer & Business Continuity - Build Pronto knowledge through structured handover, providing effective cover and reducing dependency on individual experts in the UK and Australia.\nStakeholder & Supplier Collaboration - Work with Pronto specialists, Culligan/Zip colleagues in Australia, local IT teams, EDI providers and other third parties to resolve issues effectively. The role will occasionally require flexibility to attend stakeholder calls outside normal UK working hours to support collaboration with colleagues in Australia.\nRisk & Escalation - Ensure issues with potential financial, stock, revenue, customer or operational impact are identified and escalated to the appropriate business owner.\nRequirements\nEssential:\nStrong working knowledge of ERP systems; direct Pronto experience is not essential.\nStrong general IT knowledge focused on software, applications and business systems.\nUnderstanding of system integrations, EDI, networks, servers, protocols and file transfers.\nExperience investigating system issues, reconciling data and identifying root causes.\nAbility to understand end-to-end ERP transaction and process flows.\nStrong analytical and structured problem-solving skills.\nStrong prioritisation and organisational skills, with the ability to manage competing ERP support requests, incidents and project activity while maintaining focus on business-critical priorities.\nAbility to work effectively with business users, IT specialists and third-party providers.\nClear communication and documentation skills.\nDesirable:\nExperience across more than one ERP platform.\nPronto Xi or other Pronto Software experience.\nWMS implementation or post-go-live stabilisation experience.\nExperience supporting Finance, Supply Chain, Warehouse or Customer Experience processes.\nExperience with EDI-based customer or supplier transactions.\nBenefits\n25 days annual leave + bank holidays\nCompany Sick Pay (after qualifying period)\nFull training and continuous support with your team\nModern canteen and break “chill out” areas\nThere’s onsite parking - we have plenty of space!!\nCycle to Work scheme available\nA market leading company pension\nHoliday purchase scheme\nLife insurance\nEmployee rewards and discounts through Perks at Work\nOption to join Health Care Cash Plan\n24/7 365-day access to Employee Assistance Programme through Health Assured\nWell-being programs - your well-being is important to us\nAccess to on-going learning and development with our online learning platform","description_format":"text","description_chars":5371,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-24T12:51:11Z"}],"liveness":{"score":52,"band":"ok","label":"Likely open","p_open":1,"p_active":0.516,"p_room":1,"age_days":0,"expected_fill_days":31,"reasons":["conf:1","agency","win:early"],"computed_at":"2026-09-25T03:25:15Z"},"pay":null,"html_url":"https://alion.io/job/zip-water-erp-systems-support-analyst","json_url":"https://alion.io/job/zip-water-erp-systems-support-analyst.json","meta":{"generated_at":"2026-09-25T03:25:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3743,"day_limit":5000,"remaining_today":1257,"minute_limit":60,"resets_at":"2026-09-26T00:00:00Z"}}}