{"id":2536149,"url":"https://alion.io/job/zipdev-patient-care-coordinator-lead-conversion","title":"Patient Care Coordinator (Lead Conversion)","company":{"id":6611,"name":"Zipdev","domain":"zipdev.com","url":"https://alion.io/company/zipdev","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"lead","employment_type":"contractor","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"PT","utc_offset_min":-8,"utc_offset_max":-8},"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["MX","HN"],"hiring_countries_total":2,"salary":null,"salary_estimate":{"min_usd":21000,"max_usd":54000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":270},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-14T14:20:22Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-16T16:39:47Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Our client is a boutique medical practice based in Newport Beach, California, with over 25 years of experience in aesthetic, regenerative, sexual wellness, and hormone medicine. The practice is known for providing personalized, high-quality care to discerning patients throughout Southern California.\nThe team is looking for a Patient Care Coordinator who combines consultative sales skills with exceptional communication and patient service. This person will be the first point of contact for prospective patients, responsible for responding to inquiries quickly, building trust, explaining services and pricing, and converting qualified leads into booked consultations.\nThis is a senior, relationship-driven sales role rather than a traditional call center or appointment-setting position. The ideal candidate is polished, persuasive without being pushy, comfortable discussing premium services, and highly organized in managing leads from initial contact through booking and follow-up.\nKey Responsibilities\nRespond to new patient inquiries during scheduled working hours through phone, text, email, web forms, and social media messages.\nManage all incoming leads through GoHighLevel (GHL), maintaining timely and consistent communication across channels.\nLead consultative sales conversations to understand patients' goals, concerns, timelines, and budgets.\nExplain aesthetic, regenerative, sexual wellness, and hormone treatments in a clear, professional, and discreet manner.\nDiscuss treatment pricing, present approved fee estimates, address objections, and negotiate appropriately within the practice's guidelines.\nConvert qualified inquiries into booked consultations by building trust and confidently asking for the booking.\nFollow up consistently with leads who have not responded or booked, using established contact sequences and nurturing strategies.\nReactivate past and overdue patients by introducing relevant services, reconnecting with previous inquiries, and helping fill available appointment slots.\nConfirm consultations and assist with rescheduling cancellations and no-shows.\nMaintain an accurate GHL pipeline, documenting conversations, outcomes, next steps, and follow-up dates.\nPrepare detailed handoff notes for providers before consultations, including patient goals, concerns, budget, and quoted pricing.\nMonitor lead response times, conversion rates, and reasons prospects do not book.\nIdentify opportunities to improve sales scripts, follow-up sequences, CRM workflows, and automations within GoHighLevel.\nProvide a consistently polished, warm, and personalized experience that reflects the practice's premium positioning.\nRequirements\n5+ years of consultative sales experience serving high-end clientele in fields such as aesthetics, private healthcare, luxury retail, hospitality, or financial services\nFluent, natural spoken and written English, with excellent conversational skills and the ability to build rapport with US-based patients.\nProven track record of meeting or exceeding sales and conversion targets.\nHands-on experience managing inbound leads, conducting follow-ups, overcoming objections, and converting prospects into customers or booked consultations.\nExperience with GoHighLevel (GHL) or a comparable CRM, with a strong willingness and ability to learn and manage its mobile app.\nAbility to respond quickly to new inquiries, manage multiple conversations, and maintain consistent follow-up.\nExperience with patient or customer reactivation, lead nurturing, and re-engagement campaigns.\nStrong negotiation skills and confidence discussing premium pricing without relying on aggressive sales tactics or unnecessary discounts.\nExcellent phone presence, professional writing, attention to detail, and sound judgment when handling sensitive conversations.\nAbility to work independently, manage a sales pipeline, and take ownership of leads through conversion.\nAvailability to work a 40-hour week aligned with Pacific Time, including weekday evenings (1 hour per day) and weekend hours (2,5 hours every day).\nReliable home internet, a current smartphone, mobile data, and a quiet environment for calls.\nBenefits\nWork remotely \nVacation: 10 business days a year\nHolidays: 5 National Holidays a year\nCompany Holidays: 14 Company Holidays a year\nParental Leave\nHealth Care Reimbursement\nActive Lifestyle Reimbursement\nQuarterly Home Office Reimbursement\nPayroll Deduction Purchase Plans\nLongevity Bonus\nContinuous Learning Bonus\nAccess to Training and Professional Development Platforms\nDid we mention it's REMOTE?!!\nOne of our core values at Zipdev is \"Be authentic.\" that's why we encourage you to answer the application form in your own words; we are interested in getting to know you, not a digital assistant.\nWondering how our remote environment or our payment method work? We've put together some helpful answers in our FAQs at the bottom our our career site. Take a look and let us know if you have any other questions!","description_format":"text","description_chars":4968,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Continuous learning","Home office","Parental leave","Professional development"],"hiring_locations":[{"name":"Colombia","iso":null,"kind":"country"},{"name":"Mexico","iso":"MX","kind":"country"},{"name":"Honduras","iso":"HN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Outsourcing & Dedicated Teams","IT Staffing & Staff Augmentation"],"lifecycle":[{"event":"open","at":"2026-10-14T14:20:22Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":30,"reasons":["conf:2","win:early"],"computed_at":"2026-10-16T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/zipdev-patient-care-coordinator-lead-conversion","json_url":"https://alion.io/job/zipdev-patient-care-coordinator-lead-conversion.json","meta":{"generated_at":"2026-10-16T18:11:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3104,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6611},"rest":"https://alion.io/mcp/rest/get_company?id=6611"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fzipdev-patient-care-coordinator-lead-conversion"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fzipdev-patient-care-coordinator-lead-conversion"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fzipdev-patient-care-coordinator-lead-conversion"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/zipdev-patient-care-coordinator-lead-conversion\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fzipdev-patient-care-coordinator-lead-conversion"}]}