{"id":891163,"url":"https://alion.io/job/zipliens-enterprise-account-manager-remote","title":"Enterprise Account Manager (Remote)","company":{"id":99975,"name":"ZipLiens","domain":"zipliens.com","url":"https://alion.io/company/zipliens","size_band":null,"is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Louisville, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":85000,"max":115000,"currency":"USD","period":"year","gross":null,"usd_annual":115000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HubSpot","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-09-11T00:00:00Z","employer_posted_date":"2026-09-11","last_verified_at":"2026-09-25T01:32:02Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"Zipliens is a leading lien resolution company that specializes in streamlining the lien process for personal injury law firms. We are looking for proactive, results-driven individuals to join our dynamic team.\nWe are seeking a strategic, relationship-driven Enterprise Account Manager to own Zipliens' most complex and highest-value customer relationships. This role carries a smaller, high-touch portfolio built around three factors identified in our ICP segmentation work: firm size, lien complexity, and segment. In practice, that means large, high-volume firms where lien density needs to be monitored to protect against fee-structure and profitability risk, and boutique litigation firms managing a smaller number of catastrophic, high-settlement-value cases that demand deep case-level expertise, along with the largest, most complex accounts within our core ICP.\nThe Enterprise Account Manager acts as a strategic advisor and executive-level point of contact, driving retention, expansion, and account health for the firms with the greatest revenue and reputational impact on Zipliens.\nRequirements\nResponsibilities:\nStrategic Account Management & Executive Relationships\nServe as the senior, strategic point of contact for a portfolio of high-value, high-complexity accounts, building relationships with managing partners, COOs/CFOs, and other firm leadership.\nDevelop and maintain account plans and lead regular business reviews to align on goals, risks, and growth opportunities.\nOwn renewal, retention, and expansion outcomes for assigned accounts, including revenue and account health targets.\nRisk & Complexity Management\nMonitor lien density and fee-agreement alignment (contingency, flat fee, tiered) within assigned accounts to proactively flag anti-profitability risk and recommend pricing or contract adjustments in partnership with Finance.\nPartner with the Lien Resolution team on complex, high-stakes case escalations, including catastrophic-injury and mass-tort-adjacent claims.\nData-Driven Insights & Reporting\nGenerate executive-level reporting and account health dashboards tailored to each firm's leadership.\nMonitor intake volume and trend direction (growth or decline) as a leading indicator of account health, consistent with our segmentation findings that trend direction matters more than raw volume.\nShare risk and opportunity insights with Customer Success leadership and take proactive follow-up action.\nCustomer Onboarding & Training\nOversee onboarding for new enterprise accounts, coordinating custom implementation/pilot and training plans that account for larger or more complex firm structures.\nCross-Department Collaboration\nServe as the escalation lead across Sales, Marketing, Lien Resolution, Tech, and Finance for enterprise accounts.\nPartner with other Account Managers on accounts approaching enterprise-level size or complexity, providing segment expertise and a clean handoff.\nEvent Participation\nRepresent Zipliens at industry events, bar association functions, and conferences that engage senior decision-makers at large and boutique firms.\nOrganizational Support\nContribute account and market insight to ICP, pricing, and retention strategy discussions.\nAdapt to evolving customer and business needs; contribute feedback to improve enterprise-tier processes.\nQualifications:\n5+ years of experience in enterprise account management, strategic customer success, or customer relationship management, preferably within legal tech, SaaS, or professional/financial services serving law firms.\nBachelor's degree required; JD, paralegal background, or related legal, insurance, or claims experience a plus given the complexity of assigned cases.\nDemonstrated experience managing high-value customer relationships and executive-level stakeholders, including account planning and business review delivery.\nAdvanced CRM proficiency (Salesforce, HubSpot) and comfort working with financial and lien data to assess account risk; AI tool experience a plus.\nStrong negotiation, strategic thinking, and problem-solving skills, with the ability to navigate ambiguity in complex, high-stakes cases.\nTrack record of account retention and revenue expansion in a target- or quota-carrying role.\nExcellent executive presence and written and verbal communication skills.\nSelf-motivated and goal-oriented; comfortable operating with significant autonomy across a smaller, higher-stakes portfolio.\nAbility to travel 20-30%, including to top-tier accounts and boutique firm offices.\nBenefits\nPrivate Health Care Plan (Medical, Dental & Vision)\nCompany HSA contributions for HDHP participants\nFlexible Spending Accounts (Health & Dependent Care)\nCompany-Paid Short-Term Disability Coverage\nVoluntary Long-Term Disability, Life, AD&D, and Supplemental Coverage Options\n401(k) Plan with Company Match\nPaid Time Off (Vacation, Sick Time & Select Holidays)\nPaid Maternity & Paternity Leave\nRemote-First Work Environment (Flexible Work from Home)\nPerformance-based incentive compensation tied to account retention and expansion (plan details to be finalized with HR/Finance)\nPay Disclosure: The proposed total base salary range for this role is $85,000 to $115,000 annually, plus incentive compensation tied to retention and expansion targets.\nWork Authorization: Applicants must be authorized to work in the United States without the need for employer-sponsored visa support now or in the future.","description_format":"text","description_chars":5416,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Growth opportunities"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-14T06:56:10Z"}],"liveness":{"score":65,"band":"ok","label":"Likely open","p_open":1,"p_active":0.721,"p_room":0.9,"age_days":13,"expected_fill_days":23,"reasons":["conf:1","velocity","win:mid"],"computed_at":"2026-09-24T05:45:00Z"},"pay":{"stated_usd_annual":115000,"is_top_pay":false},"html_url":"https://alion.io/job/zipliens-enterprise-account-manager-remote","json_url":"https://alion.io/job/zipliens-enterprise-account-manager-remote.json","meta":{"generated_at":"2026-09-25T01:35:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1622,"day_limit":5000,"remaining_today":3378,"minute_limit":60,"resets_at":"2026-09-26T00:00:00Z"}}}