{"id":3112327,"url":"https://alion.io/job/zipliens-lien-resolution-coordinator","title":"Lien Resolution Coordinator","company":{"id":99975,"name":"ZipLiens","domain":"zipliens.com","url":"https://alion.io/company/zipliens","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":51000,"max":69000,"currency":"USD","period":"year","gross":null,"usd_annual":69000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-22T21:18:01Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-28T22:43:41Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Zipliens is a leading lien resolution company that specializes in streamlining the lien process for personal injury law firms. We are looking for proactive, results-driven individuals to join our dynamic team.\nZipliens is improving how we handle Single Event lien resolution, building new workflows, tools, and reporting so we can keep delivering great outcomes for our customers as we grow. This role is part of a small, focused team that works directly with a select group of customers, and what we learn will help shape how we handle Single Event work across the company.\nAs a Lien Resolution Coordinator, you’ll work alongside Lien Resolution Strategists to keep files moving from intake through resolution. You’ll handle lien requests and follow-ups across agency and payer portals, review documentation and spot issues early, support customer communication, and take on file steps delegated by the Strategists. You’ll also help build the team’s workflows, including for your own role, and test new tools as they’re introduced.\nThis role is a good fit for someone with lien resolution or related experience who is detail-oriented, customer-focused, and curious about how work can be done better. It offers hands-on exposure to the full lien resolution process, working closely with experienced Strategists.\nRequirements\nResponsibilities:\nFile Support\nRequest liens and handle follow-ups with agencies, lienholders, and payers, including portal-based work for Medicaid, Medicare, and other agencies.\nPrepare and track document requests, including records, itemized bills, and payment ledgers.\nVerify provider, payer, and agency contact details, and keep them current in the portal.\nReview claims, billing, medical records, and legal documents to flag missing, duplicate, or inconsistent information, and raise issues with Strategists early.\nStrategist & Customer Support\nTake on file steps delegated by Strategists, and keep files moving between handoffs.\nSupport Strategists on assigned files, including joining customer calls, taking notes, and other support needs as assigned.\nPrepare draft correspondence, reduction requests, and dispute documents for Strategist review.\nTrack settlement activity, deadlines, and follow-ups.\nWorkflows & Collaboration\nHelp build and refine the team’s workflows, including the steps and standards for the Lien Resolution Coordinator role.\nWork with Agency Management, applying agreed standards and procedures in daily contact with agencies and lienholders.\nSupport collaboration with medical review and audit as part of file handling.\nTest new tools and R&D initiatives as they’re introduced, and share feedback on what works in practice.\nLook critically at the work: notice when something looks off, spot repetitive or manual steps, and suggest improvements.\nStandards\nKeep file activity accurately documented in the portal, following internal processes and regulatory guidelines.\nQualifications\n1+ years of experience in lien resolution, personal injury, insurance, medical billing, or a related field.\nStrong attention to detail, with the judgment to spot inconsistencies and raise issues early.\nA customer-first mindset and confidence communicating with customers, providers, agencies, and payers by phone, email, and on calls.\nClear, professional written communication, including drafting correspondence.\nOrganized and able to manage multiple files and priorities while meeting deadlines.\nA bias toward continuous improvement. Comfortable on a small, collaborative team where processes are still being defined, and willing to dig in, try fixes, and see them through.\nComfortable learning new tools and giving feedback as they’re built.\nFamiliarity with case management software, Microsoft Office, or Google Workspace.\nExperience with Medicare, Medicaid, or other agency and payer portals is a plus.\nBachelor’s degree preferred.\nBenefits\nPrivate Health Care Plan (Medical, Dental & Vision)\nCompany HSA contributions for HDHP participants\nFlexible Spending Accounts (Health & Dependent Care)\nCompany-Paid Short-Term Disability Coverage\nVoluntary Long-Term Disability, Life, AD&D, and Supplemental Coverage Options\n401(k) Plan with Company Match\nPaid Time Off (Vacation, Sick Time & 10 paid Holidays)\nParental Leave\nPay Disclosure: The total base salary range for this role is $51,000 - $69,000 annually, with opportunity for a quarterly discretionary bonus. Final compensation will be determined based on skills and experience.\nWork Authorization: Applicants must be authorized to work in the United States without the need for employer-sponsored visa support now or in the future.","description_format":"text","description_chars":4624,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Legal Services","Legal Software"],"lifecycle":[{"event":"open","at":"2026-10-22T21:18:01Z"}],"visa":[],"liveness":{"score":75,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.791,"p_room":0.945,"age_days":5,"expected_fill_days":10,"reasons":["conf:1","win:mid"],"computed_at":"2026-10-28T05:59:10Z"},"pay":{"stated_usd_annual":69000,"is_top_pay":true},"html_url":"https://alion.io/job/zipliens-lien-resolution-coordinator","json_url":"https://alion.io/job/zipliens-lien-resolution-coordinator.json","meta":{"generated_at":"2026-10-28T23:04:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31515,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":99975},"rest":"https://alion.io/mcp/rest/get_company?id=99975"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fzipliens-lien-resolution-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fzipliens-lien-resolution-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fzipliens-lien-resolution-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/zipliens-lien-resolution-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fzipliens-lien-resolution-coordinator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3112327}},{"tool":"search_jobs","arguments":{"company":"zipliens.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3112327},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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