{"id":3112328,"url":"https://alion.io/job/zipliens-single-event-operations-specialist","title":"Single Event Operations Specialist","company":{"id":99975,"name":"ZipLiens","domain":"zipliens.com","url":"https://alion.io/company/zipliens","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":51000,"max":69000,"currency":"USD","period":"year","gross":null,"usd_annual":69000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Sheets","optional":false},{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-10-22T21:18:01Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-29T20:11:22Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Zipliens is a leading lien resolution company that specializes in streamlining the lien process for personal injury law firms. We are looking for proactive, results-driven individuals to join our dynamic team.\nWe are improving how we handle Single Event lien resolution, building better tools and reporting as we grow.\nIn this role, you’ll support the Sr. Director of Single Event in that effort. You’ll help review and update how we process work through our portal, document workflow changes and share needs with our Product and Development teams, and keep our data clean and accurate. You’ll also help track team metrics and maintain and improve the reports the team relies on, including lienholder and agency reporting.\nThis role is a good fit for someone who understands how single event lien resolution operations work day-to-day, likes bringing order to processes and data, and is comfortable working with both operations and technical teams.\nRequirements\nResponsibilities:\nWorkflows & Process Improvement\nWork with the Sr. Director of Single Event to review current workflows in the portal, identify steps to cut, combine, or add, and help document the updated workflows as clear, written needs Product and Development can build from.\nHelp build lienholder-specific workflows in coordination with our Agency Management team.\nSupport workflow updates as new tools from R&D are introduced.\nShare workflow needs with Development, and support testing by gathering feedback and passing it along.\nUse data to spot bottlenecks, repeated manual steps, and technical issues across the lien resolution process, and bring recommendations to the Sr. Director.\nData Quality\nClean up and maintain customer, client, and metric data on an ongoing basis, including lienholder and agency contact data. Find and fix gaps, duplicates, and errors.\nFlag recurring data issues to Development, along with what’s needed to prevent them (e.g., new fields or validation).\nReporting & Metrics\nHelp define the team’s core KPIs with the Sr. Director (e.g., lien reductions, time to resolution, recovery ratios), and track starting performance so future changes can be measured.\nAssess what reporting is available today, identify gaps, and work with Development and Data Engineering to build the reports and dashboards the team needs.\nPull, maintain, and refine recurring reports, including lienholder and agency reporting that supports the Agency Manager.\nWork with Lien Resolution Operations and Customer Success so reporting supports customer needs and broader operational goals.\nTrack whether workflow and process changes improve results, and over time help track performance against KPIs across the Single Event team.\nQualifications:\n3+ years of experience in an operations, data, reporting, or process improvement role.\nWorking knowledge of lien resolution, personal injury, healthcare claims, or medical billing workflows.\nAdvanced Excel/Google Sheets skills (pivot tables, lookups, cleaning and combining data).\nExperience documenting workflows or processes and explaining operational needs to technical teams.\nStrong attention to detail and comfort working with messy, incomplete, or inconsistent data.\nClear written and verbal communication, including explaining data and process issues to non-technical and technical audiences.\nOrganized and self-directed. Comfortable on a new team where processes are still being defined.\nExperience handling sensitive or confidential information, including PHI.\nBachelor’s degree in a related field or equivalent work experience.\nPreferred\nExperience with Tableau or similar reporting tools.\nExperience working with developers or product teams on system changes.\nBenefits\nPrivate Health Care Plan (Medical, Dental & Vision)\nCompany HSA contributions for HDHP participants\nFlexible Spending Accounts (Health & Dependent Care)\nCompany-Paid Short-Term Disability Coverage\nVoluntary Long-Term Disability, Life, AD&D, and Supplemental Coverage Options\n401(k) Plan with Company Match\nPaid Time Off (Vacation, Sick Time & 10 paid Holidays)\nParental Leave\nPay Disclosure: The total base salary range for this role is $51,000 - $69,000 annually, with opportunity for a quarterly discretionary bonus. Final compensation will be determined based on skills and experience.\nWork Authorization: Applicants must be authorized to work in the United States without the need for employer-sponsored visa support now or in the future.","description_format":"text","description_chars":4437,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Legal Services","Legal Software"],"lifecycle":[{"event":"open","at":"2026-10-22T21:18:01Z"}],"visa":[],"liveness":{"score":70,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.741,"p_room":0.945,"age_days":6,"expected_fill_days":10,"reasons":["conf:3","win:mid"],"computed_at":"2026-10-29T05:49:05Z"},"pay":{"stated_usd_annual":69000,"is_top_pay":false},"html_url":"https://alion.io/job/zipliens-single-event-operations-specialist","json_url":"https://alion.io/job/zipliens-single-event-operations-specialist.json","meta":{"generated_at":"2026-10-29T21:52:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32365,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":99975},"rest":"https://alion.io/mcp/rest/get_company?id=99975"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fzipliens-single-event-operations-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fzipliens-single-event-operations-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fzipliens-single-event-operations-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/zipliens-single-event-operations-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fzipliens-single-event-operations-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3112328}},{"tool":"search_jobs","arguments":{"company":"zipliens.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3112328},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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