{"id":3463210,"url":"https://alion.io/job/zipline-field-support-technician","title":"Field Support Technician","company":{"id":15878,"name":"Zipline","domain":"zipline.com","url":"https://alion.io/company/zipline","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":84,"open_postings":19,"ghost_share":0,"stale_share":0.421,"repost_share":0,"time_to_fill_p50_days":69,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dallas, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":85000,"period":"year","method":"role_country_seniority_unknown","sample_n":19516},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-15T21:15:42Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-11-10T12:08:02Z","board_verified":true,"closed_at":null,"days_open":55,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":55},"description":"About Zipline\nZipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products. \nOur customers include the world’s largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we’ve built to enable seamless, reliable, global operations.\nOur system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe.\nWe operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people’s lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds.\nAbout You and The Role \nAs a Field Support Technician, you will help keep Zipline’s customer sites known as Zipline DropBoxes safe, reliable, and ready for daily operations.\nZipline DrobBoxes are partner pickup locations where orders are loaded into Zipline aircraft and delivered directly to customers in minutes. In this hands-on field role, you will travel between assigned sites to perform inspections, complete light maintenance, troubleshoot issues, and ensure each location meets Zipline’s operational and quality standards.\nThe ideal candidate is dependable, mechanically inclined, comfortable working independently, and committed to providing an excellent experience for our customers and partners.\nWhat You'll Do\nMaintain site readiness by ensuring each Zipline Drop Box is clean, organized, safe, and operating in accordance with Zipline standards.\nPerform routine inspections and preventive maintenance on Zipline DropBoxes systems and equipment.\nComplete basic repairs and light maintenance tasks to support reliable daily operations.\nTroubleshoot technical and operational issues using established procedures and documentation.\nIdentify potential safety hazards, equipment concerns, or site deficiencies and take appropriate action.\nDocument completed inspections, maintenance work, and site conditions accurately and on time.\nEscalate technical or operational issues promptly to the appropriate teams and provide clear details to support resolution.\nCommunicate professionally with Zipline teams, customers, and partner representatives while working onsite.\nTravel between assigned Zipline Drop Boxes and provide support at other regional locations when needed.\nTake ownership of site issues and follow through until they are resolved or transferred to the appropriate team.\nWhat You'll Bring\nStrong hands-on technical or mechanical aptitude, including comfort performing light maintenance and basic troubleshooting.\nA safety-first mindset and the ability to identify and report potential hazards.\nStrong ownership, reliability, and attention to detail.\nExcellent written and verbal communication skills.\nA customer-first mindset and the ability to represent Zipline professionally at partner locations.\nAbility to work independently, manage priorities, and complete assignments with limited supervision.\nComfort using smartphones, mobile applications, and digital tools to document work and communicate updates.\nAbility to follow technical instructions, standard operating procedures, and safety requirements.\nPrevious experience in field support, facilities maintenance, equipment service, or a technician role is preferred but not required.\nQualifications\nValid driver’s license with a clean driving record for the past 36 months.\nReliable personal vehicle for traveling between assigned sites.\nAbility to lift and carry up to 50 pounds.\nAbility to stand, walk, bend, reach, and work outdoors for extended periods.\nWillingness to work in varying weather and site conditions.\nAbility to travel or commute between regional sites as business needs require.\nAvailability to work one of the designated schedules: Tuesday-Saturday or Thursday-Sunday.\nAbility to commit to a six-month contract, with the potential to transition into a full-time position based on performance and business needs.\nWhat Else You Need To Know \nThe starting hourly pay range for this role is $18-$28. Actual compensation will be determined based on factors such as relevant experience, skills, qualifications, geographic location, and business needs.\nThis is a six-month contract position with the potential to transition into a full-time role. Conversion is not guaranteed and will depend on individual performance, organizational needs, and position availability.\nZipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws or our own sensibilities.\nWe value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!\nVoluntary Self-Identification\nFor government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.\nAs set forth in Zipline ’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.","description_format":"text","description_chars":6438,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Drones & UAVs","Delivery","Logistics"],"lifecycle":[{"event":"open","at":"2026-10-29T14:36:18Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":3,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 63 · green card filings: 13","filings_12m":63,"filings_prev_12m":47,"green_card_filings_12m":13,"median_offered_wage_usd":170658,"route":null,"cap_exempt":false,"checked_at":"2026-11-10T11:34:35+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)","Alion: sponsorship offered in the employer's own job adverts (24 months)"],"filings_for_role_12m":0}],"liveness":{"score":49,"band":"ok","label":"Likely open","p_open":1,"p_active":0.809,"p_room":0.6,"age_days":55,"expected_fill_days":69,"reasons":["conf:0","velocity","win:late","crowd:brand"],"computed_at":"2026-11-10T06:52:35Z"},"pay":null,"html_url":"https://alion.io/job/zipline-field-support-technician","json_url":"https://alion.io/job/zipline-field-support-technician.json","meta":{"generated_at":"2026-11-10T16:58:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5024,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":15878},"rest":"https://alion.io/mcp/rest/get_company?id=15878"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fzipline-field-support-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fzipline-field-support-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fzipline-field-support-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/zipline-field-support-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fzipline-field-support-technician"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3463210}},{"tool":"search_jobs","arguments":{"company":"zipline.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3463210},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}