{"id":3463244,"url":"https://alion.io/job/zipline-it-engineer","title":"IT Engineer","company":{"id":15878,"name":"Zipline","domain":"zipline.com","url":"https://alion.io/company/zipline","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["South San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":63000,"max_usd":125000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":483},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Linux","optional":false},{"name":"Windows","optional":false},{"name":"ChatGPT","optional":true},{"name":"Claude Code","optional":true},{"name":"GDPR","optional":true},{"name":"ISO 27001","optional":true},{"name":"OpenAI Codex","optional":true},{"name":"SOC 2","optional":true}],"status":"live","first_seen_at":"2026-10-07T21:57:27Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-31T05:25:48Z","board_verified":true,"closed_at":null,"days_open":23,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":23},"description":"About Zipline\nZipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products. \nOur customers include the world’s largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we’ve built to enable seamless, reliable, global operations.\nOur system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe.\nWe operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people’s lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds.\nAbout You and The Role \nWe’re looking for a hands-on IT Engineer who is passionate about delivering an excellent employee technology experience across a globally distributed workforce.\nThis role will be a key part of our day-to-day IT operations, supporting employees across hardware, software, identity, devices, conference rooms, and core business systems. You’ll help ensure employees have the tools, access, and support they need to be productive from day one, while continuously looking for ways to reduce friction and improve the overall IT experience.\nThe ideal candidate is technically curious, customer-focused, and comfortable taking ownership of problems from initial request through resolution. You should enjoy troubleshooting, learning new systems, improving processes, and finding better ways to deliver IT services at scale.\nWhat You'll Do\nDeliver an Excellent Employee IT Experience\nProvide fast, thoughtful, and high-quality technical support to employees\nTroubleshoot hardware, software, connectivity, access, and application issues\nOwn support issues through resolution and ensure employees have a clear understanding of next steps\nLook beyond simply resolving tickets to identify ways IT can reduce friction and improve the employee experience\nContribute to strong support SLAs, service quality, and employee satisfaction\nEscalate complex or high-impact issues when appropriate while remaining engaged through resolution\nSupport Onboarding & Offboarding\nSupport employee onboarding and offboarding across systems, devices, and applications\nEnsure new employees have the correct equipment, access, and tools available on day one\nWork with HR, Security, and other teams to maintain reliable and auditable lifecycle processes\nIdentify and help resolve gaps in onboarding, offboarding, and employee access workflows\nDevice & Asset Lifecycle Management\nSupport procurement, inventory, deployment, replacement, and lifecycle management of laptops, accessories, and other IT equipment\nConfigure and deploy devices for employees\nCoordinate shipping, repairs, replacements, and equipment returns\nMaintain accurate asset records and inventory\nHelp ensure endpoints meet company security and configuration requirements\nCore Systems & Infrastructure\nAdminister and support core IT systems including identity, SSO, device management, productivity, and collaboration platforms\nTroubleshoot account provisioning, authentication, permissions, and application access issues\nSupport macOS, Windows, and Linux environments\nAssist with system configuration, integrations, access policies, and platform improvements\nHelp maintain reliable, secure, and scalable IT systems as the company grows\nAutomation & Process Improvement\nIdentify repetitive work and opportunities to improve IT workflows\nHelp build and maintain scripts, integrations, automations, and lightweight internal tools\nImprove documentation and repeatable operational processes\nLook for opportunities to use AI and automation to make IT support faster, more consistent, and easier for employees\nConference Rooms & A/V\nSupport A/V hardware and technology in conference rooms, all-hands spaces, and common areas\nTroubleshoot meeting room hardware, displays, microphones, cameras, speakers, and conferencing systems\nHelp maintain a reliable and easy-to-use meeting experience for employees\nCross-Functional Collaboration\nPartner with teams across the business to understand and support their technology needs\nCommunicate technical issues clearly to both technical and non-technical stakeholders\nWork closely with other IT team members on infrastructure, networking, security, and workplace technology initiatives\nContribute to IT projects and company-wide technology deployments\nWhat You'll Bring\nIf you don’t meet every requirement but are excited about the role, we encourage you to apply.\n3+ years of hands-on experience in IT support, IT operations, systems administration, or a similar technical role\nStrong customer-service mindset with a focus on delivering an excellent employee experience\nProven ability to troubleshoot and resolve technical issues across hardware, software, identity, and access\nHands-on experience supporting macOS and Windows environments; Linux experience is a plus\nExperience with endpoint management, device deployment, and access controls\nFamiliarity with Identity & Access Management concepts such as SSO, SAML, and SCIM\nExperience supporting onboarding and offboarding processes\nStrong written and verbal communication skills\nAbility to manage multiple priorities and take ownership of issues through resolution\nComfortable working onsite at our South San Francisco HQ 5 days per week, with flexibility as needed\nExperience working in a high-growth or operationally complex environment is a plus\nExperience supporting a globally distributed workforce is a plus\nFamiliarity with compliance frameworks such as SOC 2, ISO 27001, or GDPR is a plus\nExperience supporting A/V systems and conference room technology is a plus\nExperience using AI-powered tools or building AI-driven automations to improve IT support, troubleshooting, workflows, scripting, or internal operations is a strong value-add\nExperience with tools such as ChatGPT, Codex, Claude Code, or similar AI-assisted development and automation platforms is a plus\nWhat Else You Need To Know \nZipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws or our own sensibilities.\nWe value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!\nVoluntary Self-Identification\nFor government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.\nAs set forth in Zipline ’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.","description_format":"text","description_chars":8031,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Drones & UAVs","Delivery","Logistics"],"lifecycle":[{"event":"open","at":"2026-10-29T14:36:18Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 63 · green card filings: 13","filings_12m":63,"filings_prev_12m":47,"green_card_filings_12m":13,"median_offered_wage_usd":170658,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":56,"band":"ok","label":"Likely open","p_open":1,"p_active":0.746,"p_room":0.75,"age_days":22,"expected_fill_days":26,"reasons":["conf:1","win:late","comp:brand"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/zipline-it-engineer","json_url":"https://alion.io/job/zipline-it-engineer.json","meta":{"generated_at":"2026-10-31T05:43:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8242,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":15878},"rest":"https://alion.io/mcp/rest/get_company?id=15878"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fzipline-it-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fzipline-it-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fzipline-it-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/zipline-it-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fzipline-it-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3463244}},{"tool":"search_jobs","arguments":{"company":"zipline.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3463244},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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