{"id":1330748,"url":"https://alion.io/job/zipline-logistics-account-manager","title":"Account Manager","company":{"id":3784858,"name":"Zipline Logistics","domain":"ziplinelogistics.com","url":"https://alion.io/company/ziplinelogistics","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Marketing","role_family":"Marketing","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Columbus, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":69000,"max_usd":178000,"period":"year","method":"role_country_seniority_unknown","sample_n":10077},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-03T15:23:36Z","employer_posted_date":"2026-09-27","last_verified_at":"2026-10-23T14:22:31Z","board_verified":true,"closed_at":null,"days_open":50,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":50},"description":"Description\nJob Title: Account Manager Division: Account Management\nReports To: Senior Account Manager\nPosition Summary\nThe Account Manager serves as a strategic partner to the Senior Account Manager, supporting customer success, operational excellence, and KPI adherence across assigned accounts. This role bridges day-to-day execution and account-level strategy, ensuring proactive communication, strong performance management, and continuous operational improvement.\nThe Account Manager is responsible for coordinating complex transportation activities, monitoring performance against service and financial metrics, and identifying opportunities to enhance customer outcomes. While not currently a formal people-management position, this role provides leadership through influence, mentorship, and ownership of account performance, positioning the individual for future team leadership responsibilities.\nEssential Duties and Responsibilities\nAccount Execution & Operational Oversight\nSupport execution of daily transportation operations across assigned accounts, ensuring shipments are planned, tracked, and delivered according to customer expectations.\nCoordinate closely with Senior Operations Executives and carrier partners to resolve service issues, mitigate risk, and maintain service continuity.\nMonitor shipment activity, transit performance, and exceptions to proactively address potential disruptions before customer impact.\nEnsure accurate and timely data entry, documentation, and maintenance of account information within TMS and internal systems.\nMaintain strong working knowledge of LTL and FTL processes, classifications, rating structures, and market dynamics.\nHandle escalated operational challenges and claims in partnership with internal stakeholders.\nKPI Management & Continuous Improvement\nTrack and analyze account-level KPIs including service performance, cost efficiency, margin, and accessorial trends.\nPartner with the Senior Account Manager to identify performance gaps and implement corrective action plans.\nRecommend process improvements, routing optimizations, and consolidation opportunities to improve customer outcomes.\nSupport preparation of reporting, scorecards, and performance summaries for internal leadership and customer reviews.\nClient Relationship Support\nMaintain strong relationships with customer day to day contacts, shippers, and receivers through proactive communication and responsive service.\nAssist in identifying customer needs and proposing transportation solutions aligned with operational capabilities and financial goals.\nSupport preparation for customer business reviews, presentations, and strategic discussions.\nAct as a reliable escalation point for operational concerns when the Senior Account Manager is unavailable.\nTeam Collaboration & Leadership Development\nProvide guidance and informal mentorship to Senior Operations Executives and Operations team members.\nReinforce adherence to defined processes, service expectations, and Zipline values.\nSupport cross-functional collaboration with Sales, Carrier Management, Accounting, and Leadership to ensure alignment on customer strategy.\nContribute to onboarding, training, and knowledge sharing across the operations team.\nRequirements\nRequired Skills and Competencies:\nStrong understanding of transportation operations, including LTL/FTL execution and customer service expectations.\nAbility to interpret operational and financial performance metrics to drive decision-making.\nAdvanced problem-solving skills with the ability to manage escalations independently.\nExcellent organizational, communication, and prioritization skills in a fast-paced environment.\nDemonstrated ability to influence others without formal authority.\nHigh attention to detail and commitment to service quality.\nCollaborative mindset with strong cross-functional partnership skills.\nSelf-motivated with a proactive approach to customer success and continuous improvement.\nReadiness to grow into future people-leadership responsibilities.","description_format":"text","description_chars":4028,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics","Logistics"],"lifecycle":[{"event":"open","at":"2026-09-27T09:52:46Z"}],"visa":[],"liveness":{"score":15,"band":"cold","label":"Long shot","p_open":1,"p_active":0.425,"p_room":0.35,"age_days":49,"expected_fill_days":23,"reasons":["conf:2","win:tail"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/zipline-logistics-account-manager","json_url":"https://alion.io/job/zipline-logistics-account-manager.json","meta":{"generated_at":"2026-10-23T18:36:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per 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