{"id":3533677,"url":"https://alion.io/job/zipline-user-experience-designer-hardware-systems","title":"User Experience Designer: Hardware Systems","company":{"id":15878,"name":"Zipline","domain":"zipline.com","url":"https://alion.io/company/zipline","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":15,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":58,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Operations","role_family":"Operations","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["South San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":98000,"max_usd":193000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":3801},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-10-30T15:18:26Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-01T02:41:23Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"About Zipline\nZipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products. \nOur customers include the world’s largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we’ve built to enable seamless, reliable, global operations.\nOur system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe.\nWe operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people’s lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds.\nAbout You and The Role \nThe New Products team is seeking a User Experience Designer to research and shape how people interact with Zipline’s precision delivery system, Platform 2. This cross-disciplinary role sits at the intersection of industrial design, software, operations, and service design. \nYou will focus on the human experience of our hardware and the digital tools that support them. You will own the definition of design requirements for system touchpoints and champion them through all phases of development to enable the best experiences for Zipline operators and customers.\nWhat You'll Do\nDesign end-to-end user experiences across physical and digital touchpoints, including aircraft, pods, docks, loading workflows, partner infrastructure, operator tools, and customer-facing moments.\nTranslate complex system behavior into clear interaction models, user journeys, service flows, and product requirements.\nPartner with Engineers and Industrial Designers to define physical interactions, affordances, feedback, status communication, and error recovery.\nWork with Digital Product teams to ensure consistency between physical systems behavior and software interfaces.\nConduct field research with operators, partners, customers, technicians, and internal teams to understand real-world workflows and pain points.\nIdentify design opportunities across system hardware, software, service, and operations.\nHelp prioritize user needs and translate them into product requirements.\nPrototype and test interaction concepts quickly, using whatever fidelity is appropriate: sketches, diagrams, click-through prototypes, physical mockups, or in-field simulations.\nAdvocate for clarity, safety, usability, and human trust in autonomous delivery experiences.\nWhat You'll Bring\nMinimum 5+ years of experience in User Experience, Industrial Design, Service / Interaction Design, or Product Design shaping user connection to physical products, digital interfaces, and real-world workflows.\nA strong portfolio beautifully showcasing real-world results.\nStrong visual communication skills, including journey maps, diagrams, wireframes, storyboards, and prototypes.\nA practical, simplicity-seeking design sensibility and an ability to prototype physically and digitally - beautifully.\nA high degree of comfort presenting work to executive leadership and acting as the champion for product requirements and design decisions.\nStrong systems thinking and the ability to make complex technical experiences simple and usable.\nDesign Research acumen: conducting in-person analysis of user behavior through interviews, field visits, focus groups and surveys\nAbility to move between abstract journey-level thinking and detailed interaction design that are easily understandable by teams who will implement them.\nAbility to work in ambiguous, fast-moving environments with evolving technical constraints.\nEntrepreneurial mindset and a humble confidence backed by real-world understanding.\nWhat Else You Need To Know \nThe starting cash range for this role is $XXX. Please note that this is a target, starting cash range for a candidate who meets the minimum qualifications for this role. The final cash pay for this role will depend on a variety of factors, including a specific candidate's experience, qualifications, skills, working location, and projected impact. The total compensation package for this role may also include: equity compensation; overtime pay; discretionary annual or performance bonuses; sales incentives; benefits such as medical, dental and vision insurance; paid time off; and more.\nZipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws or our own sensibilities.\nWe value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!\nVoluntary Self-Identification\nFor government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.\nAs set forth in Zipline ’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.","description_format":"text","description_chars":6274,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Robotics","Transportation & Logistics","Delivery","Logistics"],"lifecycle":[{"event":"open","at":"2026-10-30T16:51:57Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 63 · green card filings: 13","filings_12m":63,"filings_prev_12m":47,"green_card_filings_12m":13,"median_offered_wage_usd":170658,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":0,"expected_fill_days":58,"reasons":["conf:0","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/zipline-user-experience-designer-hardware-systems","json_url":"https://alion.io/job/zipline-user-experience-designer-hardware-systems.json","meta":{"generated_at":"2026-11-01T03:32:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5513,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":15878},"rest":"https://alion.io/mcp/rest/get_company?id=15878"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fzipline-user-experience-designer-hardware-systems"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fzipline-user-experience-designer-hardware-systems"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fzipline-user-experience-designer-hardware-systems"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/zipline-user-experience-designer-hardware-systems\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fzipline-user-experience-designer-hardware-systems"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3533677}},{"tool":"search_jobs","arguments":{"company":"zipline.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3533677},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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