Contract Program Manager

Benefits: Medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth and education reimbursement programs. Ziply Fiber is a local internet service provider dedicated to elevating the connected lives of the communities we serve. We offer the fastest home internet in the nation, a refreshingly great customer experience, and affordable plans that put customers in charge. As our state-of-the-art fiber network expands, so does our need for team members who can help us grow and realize our goals. Our Company Values: Genuinely Caring: We treat customers and colleagues like neighbors, with empathy and full attention. Empowering You: We help customers choose what is best for them, and we support employees in implementing new ideas and solutions. Innovation and Improvement: We constantly seek ways to improve how we serve customers and each other. Earning Your Trust: We build trust through clear, honest, human communication.

Job Summary The Contract Program Manager supports outsourced maintenance and operations for Ziply Fiber's fiber network. This position serves as the primary point of contact for contracted services, including Install and Repair (I&R) vendor partners, service wire vendor partners, locates, and fiber network maintenance. Essential

Duties and

Responsibilities: The Essential Duties and Responsibilities listed below are a range of duties performed by the employee and not intended to reflect all duties performed. Vendor Contract and Performance Management

• Manage the procurement and day-to-day performance of Install and Repair, Locates, and Service Wire drop vendors.
• Monitor vendor partner performance and ensure compliance with contract terms, local and state construction requirements, and applicable codes.
• Establish and maintain professional, effective relationships with vendors. Quality, Safety, and Compliance
• Inspect field work for quality and timeliness to support customer satisfaction.
• Perform site inspections to verify quality control and safety compliance. Financial, Reporting, and Project Controls
• Ensure accurate billing and timely payment for services performed.
• Prepare and update weekly and ad hoc reports as required.
• Manage projects in alignment with approved budgets and plans. Operational Coordination and Response
• Resolve issues as they arise or quickly engage the appropriate resources to minimize schedule, quality, and service impacts.
• Coordinate with Dispatch and Activity Management regarding system access, badging and building access, and work schedules.
• Maintain adequate supply points and inventory to support installation demand.
• Participate in the assigned on-call rotation.
• Establish after-hours support for outages and damage response through a rotation with FDC Construction teams. Collaboration, Training, and Business Support
• Build strong working relationships with Vendor Partner Managers and internal teams to promote effective collaboration.
• Develop a training path for Vendor Partner Managers to ensure technicians are properly trained on Ziply Fiber tools, including CXP and NetBox.
• Perform other duties as required to support the business and evolving organization. Other Duties
• Performs other duties as required to support the business and evolving organization. Required

Qualifications:

• High school diploma or GED.
• Minimum of five (5) years of experience maintaining outside plant (OSP) facilities and supporting daily Install and Repair work involving fiber and copper, locates, and service wire.
• Demonstrated experience managing projects to budget.
• Demonstrated ability to meet contract deliverables.
• Intermediate proficiency with Microsoft Office applications, including the ability to create pivot tables.
• Strong verbal and written communication skills.
• Ability to work effectively across all levels and functions of the organization.
• Strong conflict-resolution skills, including the ability to identify and resolve issues effectively.
• Knowledge of industry safety practices and procedures.
• Ability to read and interpret Install and Repair, Locates, and Service Drop Wire documentation.
• Flexibility to address ad hoc duties as business needs arise.
• Knowledge of the National Electrical Safety Code (NESC) is required.
• Ability to work flexible hours, including nights and weekends, and participate in an on-call rotation.
• Must have and maintain a valid driver’s license, auto insurance, and satisfactory driving record.
• Must complete a pre-employment drug screening. Knowledge, Skills, and Abilities:
• Ability to work independently and apply sound judgment and reasoning skills to a variety of situations.
• Ability to manage multiple priorities and collaborate effectively with others to meet deadlines.
• Strong verbal and written communication skills, attention to detail, and organizational ability.
• Ability to perform effectively under critical deadlines.
• Ability to adjust to rapidly changing priorities and schedules.

• Ability to provide excellent customer