{"id":1263344,"url":"https://alion.io/job/zippee-customer-support-executive","title":"Customer Support Executive","company":{"id":3797210,"name":"Zippee","domain":"zippee.delivery","url":"https://alion.io/company/zippee-2","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Keka","truth_index":{"grade":"C","score":58,"open_postings":54,"ghost_share":0.704,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-09-28T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gurgaon, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":8000,"max_usd":18000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":950},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-05-20T13:00:33Z","employer_posted_date":"2026-05-20","last_verified_at":"2026-09-26T04:25:50Z","board_verified":false,"closed_at":null,"days_open":131,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":130},"description":"About Zippee:\nZippee is building India’s #1 Quick Commerce Logistics for consumer brands.\nBrands connect their online store to Zippee in just a few clicks & can kickstart 30-Min Delivery/120-Min/Same-Day Delivery for customers through our dark store network across India.\nOur team is ex. Retention Science, oracle SCM, zomato, & from institutions like Hindu College, BITS Pilani, and the University of Southern California.\nBacked by VCs & founders of India's biggest unicorns, including Ashneer Grover (BharatPe), Kunal Shah (CRED), Peyush Bansal (Lenskart), and Prashant Pitti (easemytrip).\nJob Description:\nTrack and manage delivery SLAs, order fulfillment, tickets, issue resolution, client satisfaction, and account growth metrics to ensure service excellence\nMonitor day-to-day operations through performance dashboards and proactively coordinate with Operations, Technology, Warehouse, and City Teams to resolve delivery issues in real time. \nBuild strong, proactive relationships with client POCs, share performance insights, handle escalations, and drive client retention and expansion. \nIdentify process gaps and operational bottlenecks, recommend continuous improvement initiatives.\nThis is a high-pressure, zero-handholding, unstructured environment, where no task is beneath you if it moves the mission forward. We move fast, we set a high bar, and we’re not for everyone.\nThis is an in-person role (M-F office | Saturday remote) at our Gurgaon HQ.\nQualifications:\nStrong problem-solving ability and clear communication skills.\nComfortable working in a fast-paced, startup environment.\n0-2 years of experience in technical or operations support (e-commerce, logistics, or SaaS preferred).\nHands-on experience with WMS platforms like EasyEcom, Unicommerce, Vinculum, or similar.\nNOTE: You must have your own laptop.\nWhat you'll get:\nBe part of a tight-knit rocket ship passionate about empowering consumer brands in the quick commerce era.\nSteep learning and growth curve.","description_format":"text","description_chars":1983,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Transportation & Logistics","Courier Services"],"lifecycle":[{"event":"open","at":"2026-09-25T21:27:21Z"}],"liveness":{"score":3,"band":"cold","label":"Long shot","p_open":0.9,"p_active":0.114,"p_room":0.28,"age_days":130,"expected_fill_days":30,"reasons":["conf:49","stale_co","ghost","win:tail","crowd:junior"],"computed_at":"2026-09-28T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/zippee-customer-support-executive","json_url":"https://alion.io/job/zippee-customer-support-executive.json","meta":{"generated_at":"2026-09-29T00:12:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":142,"day_limit":5000,"remaining_today":4858,"minute_limit":60,"resets_at":"2026-09-30T00:00:00Z"}}}