{"id":494702,"url":"https://alion.io/job/zippy-client-relationship-manager-servicing","title":"Client Relationship Manager, Servicing","company":{"id":5756,"name":"Zippy","domain":"zippy.com","url":"https://alion.io/company/zippy","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"C","score":68,"open_postings":15,"ghost_share":0.533,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Operations","role_family":"Operations","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":84000,"max_usd":168000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":406},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Slack","optional":true}],"status":"live","first_seen_at":"2026-05-29T18:46:18Z","employer_posted_date":"2026-05-29","last_verified_at":"2026-10-16T02:45:42Z","board_verified":true,"closed_at":null,"days_open":139,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":138},"description":"Zippy was founded with one mission: to make getting a loan for a manufactured home simple, fast, and fully online. We believe modern manufactured homes are affordable, well-built, eco-friendly, and stylish, but finding a lender who understands this market can be challenging. That’s why Zippy focuses exclusively on manufactured home loans, offering a seamless, digital experience.\nHeadquartered in Dallas, TX, with an office in Tempe, AZ, Zippy provides home loans and insurance to manufactured home buyers throughout the United States. Our remote-first team is spread across cities like Dallas, Houston, Knoxville, Omaha, Philadelphia, Phoenix, and several other states and cities. Backed by institutional investors, we offer competitive pay, stock options, and excellent benefits. At Zippy, we pride ourselves on our commitment to finance happiness through the power of home. We are dedicated to enhancing consumers' financial outcomes and tackling the affordable housing crisis through cutting-edge technology and innovative solutions.\nThe Role\nThe Client Relationship Manager serves as the primary relationship manager for a portfolio of servicing clients and strategic partners within the manufactured housing finance space. This role is responsible for overseeing client relationships, coordinating servicing operations, supporting servicing transfer initiatives, and driving operational excellence across assigned portfolios.\nThe ideal candidate brings experience in loan servicing operations, client management, portfolio oversight, and cross-functional coordination. This individual will work closely with servicing operations, legal, compliance, finance, and leadership teams to support seamless servicing execution and deliver an exceptional client experience.\nKey Responsibilities\nServe as the primary point of contact for an assigned portfolio of servicing clients, investors, and business partners.\n\nBuild and maintain strong client relationships through proactive communication, operational support, and strategic partnership.\n\nLead servicing oversight activities, including issue resolution, operational escalations, and client-specific initiatives.\n\nPartner with internal servicing teams to ensure timely and accurate execution of servicing obligations and portfolio deliverables.\n\nDrive implementation of operational improvements, servicing strategies, and process efficiencies that enhance client experience and portfolio performance.\n\nMonitor portfolio performance metrics, servicing trends, and operational risk indicators.\n\nCoordinate and manage client requests, servicing approvals, and operational deliverables in alignment with servicing requirements.\n\nLead and coordinate servicing transfer activities, including onboarding and offboarding processes, client communications, data validation, timeline management, operational readiness, and coordination with internal teams and third-party partners to ensure seamless transfer execution.\n\nServe as the primary liaison for servicing transfer initiatives, ensuring all operational, regulatory, investor, and client requirements are completed accurately and within established timelines.\n\nOversee transfer-related activities, including data reconciliation, boarding coordination, exception management, and operational tracking.\n\nSupport issue resolution efforts related to servicing discrepancies, customer escalations, payment processing, and portfolio exceptions.\n\nPerform oversight and reconciliation of servicing-related invoices, fees, reporting, and exception items.\n\nConduct root cause analysis for operational issues and partner with business teams to implement corrective actions and process improvements.\n\nReview servicing agreements and operational requirements to identify risks, gaps, and implementation needs.\n\nAssist with onboarding new servicing clients and support integration activities across operational teams.\n\nPrepare and present portfolio updates, operational findings, servicing metrics, and strategic recommendations to leadership and clients.\n\nOrganize and participate in client meetings, servicing transfer meetings, operational reviews, and onsite visits as needed.\n\nSupport special projects, strategic initiatives, and additional responsibilities assigned by leadership.\n\nQualifications\nEducation & Experience\nBachelor’s degree in Business, Finance, Operations, or related field preferred.\n\n5+ years of experience in loan servicing, client management, servicing operations, manufactured housing finance, or related financial services experience.\n\nPrior experience in a client-facing servicing, portfolio oversight, or operational management role strongly preferred.\n\nExperience managing or coordinating servicing transfers preferred.\n\nManufactured housing, consumer finance, or specialty servicing experience is a plus.\n\nSkills & Competencies\nStrong understanding of servicing operations, loan portfolios, payment processing, escrow administration, servicing transfers, and customer servicing workflows.\n\nFamiliarity with manufactured housing finance and servicing operations preferred.\n\nKnowledge of regulatory servicing requirements and operational compliance standards.\n\nExceptional client relationship management and communication skills.\n\nStrong analytical, organizational, and problem-solving capabilities.\n\nAbility to manage multiple priorities in a fast-paced, growth-oriented environment.\n\nExperience leading cross-functional operational initiatives and process improvements.\n\nStrong analytical, reporting, and problem-solving capabilities, with experience leveraging Excel, business intelligence platforms, AI-assisted tools, and operational analytics to improve decision-making and process efficiency.\n\nStrong presentation and executive communication skills.\n\nExperience with servicing systems, operational reporting tools, or business intelligence platforms is a plus.\n\nSelf-starter with strong attention to detail, accountability, and ownership mentality.\n\nImportant Applicant Information\nWhile many of our interviews are conducted virtually, all applicants should be prepared to potentially meet in person as part of the process.\n\nAs a participating employer, we will use E-Verify to confirm employment eligibility.\n\nPlease note that we are currently only hiring candidates who reside in the following states: Arizona, Connecticut, Florida, Georgia, Illinois, Indiana, Louisiana, Maryland, Michigan, Missouri, Montana, Nebraska, Nevada, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, and Wisconsin. Applicants that do not reside in the bolded states will be rejected.\n\nTotal Rewards\nAt Zippy, we're passionate about creating a workplace where people love to work. We put a lot of heart into building and nurturing a company culture that not only supports our team but also inspires them to do their best work.\nOur benefits and perks are always evolving, but here’s what we offer right now:\nCompetitive Compensation: We offer a competitive salary with the potential for annual bonuses and variable pay, depending on your skills and experience.\n\nEquity for All: As a part of our commitment to shared success, all employees receive equity in the company, allowing you to share in the growth and achievements of Zippy.\n\nRemote Work: Enjoy the flexibility of working from home in a dynamic, remote-first environment.\n\nComprehensive Health Coverage: We provide medical, dental, and vision insurance, along with company-subsidized benefits like STD, LTD, and life insurance for you and your family.\n\nFlexible Spending Accounts: Take advantage of medical & dependent care FSAs to help manage your expenses.\n\nTraining & Licensing Support: We invest in your professional growth with resources for training and licensing.\n\nPaid Time Off: We offer generous PTO-and we encourage you to use it!\n\nWellbeing Programs: Access a variety of wellbeing resources, including Headspace, Gympass+, Fetch, Spring Health, SoFi, Perkspot, Ladder, and more through our Sequoia Wellbeing Programs.\n\nParental Leave: We provide paid parental leave to support you and your growing family.\n\nNo Meeting Wednesdays: Enjoy a mid-week break from meetings to focus and recharge.\n\nVibrant Slack Community: Engage with colleagues in our lively remote Slack community, featuring fun channels that connect people around shared interests like travel, pets, sports, food, and more.\n\nCareer Growth: We believe in promoting from within, offering you opportunities to grow your career with us.\n\nBeyond the tangible benefits:\nCore Values: At the heart of everything we do are our core values: Lead with Passion, Own It, Build a Better Way, Results Driven, and The Golden Rule. These values guide our decisions, shape our culture, and inspire us to achieve our best every day.\n\nJoin a Growing Team: Be part of a dynamic team at a pivotal moment in Zippy’s growth, where every contribution makes a significant impact.\n\nInnovative Work: Collaborate with sharp, passionate teammates to tackle unique challenges in the Manufactured Housing market, positioning our product as a top-tier lending solution.\n\nSupportive Culture: You’ll be welcomed into a collaborative environment that fosters camaraderie, respect, and a deep sense of belonging.\n\nDiversity & Inclusion: We’re committed to empowering a diverse and inclusive workforce, celebrating our differences, and ensuring everyone feels safe to bring their whole selves to work.\n\nInspirational Leadership: Work alongside leaders who are not only approachable but also dedicated to providing guidance, mentorship, and support to help you succeed.\n\nMeaningful Impact: Be part of a mission-driven team that’s making housing more affordable for everyone, helping prospective buyers secure fast and simple online loans to purchase manufactured homes. By joining Zippy you will help improve the lives of over 22 million Americans who live in manufactured homes today.\n\nZippy is an equal opportunity employer that is committed to diversity and inclusion. We do not discriminate based on race, color, national origin, religion, gender, gender expression, sexual orientation, age, veteran status, disability status, or marital status. If you are excited about the role but do not meet 100% of the qualifications listed above, we encourage you to apply. 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