{"id":2049225,"url":"https://alion.io/job/ziprecruiter-it-support-technician","title":"IT Support Technician","company":{"id":701831,"name":"ZipRecruiter","domain":"ziprecruiter.com","url":"https://alion.io/company/ziprecruiter-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":true,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":81,"open_postings":35,"ghost_share":0.229,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":84,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Santa Monica, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":27,"max":38,"currency":"USD","period":"hour","gross":null,"usd_annual":76000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false},{"name":"Slack","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-07T19:05:57Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-12T06:27:03Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":4},"description":"We offer a hybrid work environment. Most US-based positions can also be performed remotely (any exceptions will be noted in the Minimum Qualifications below.)\nOur Mission: \nTo actively connect people to their next great opportunity.\nWho We Are: \nZipRecruiter is a leading online employment marketplace. Powered by AI-driven smart matching technology, the company actively connects millions of all-sized businesses and job seekers through innovative mobile, web, and email services, as well as through partnerships with the best job boards on the web. ZipRecruiter has the #1 rated job search app on iOS & Android.\nJob Summary\nThe ideal candidate will be the first point of contact for all IT-related issues, providing timely and effective technical assistance to our employees. The candidate will be responsible for troubleshooting hardware, software, and network problems, ensuring our technology and infrastructure runs smoothly and efficiently. The candidate will also provide support for a 1000-person remote-first workforce with regular 300+ attendee, multi-day onsites, and other in-office duties.\nKey Focuses\nIndividuals will serve as the first point of contact for all IT technical support requests.\nSupport employees (in person and remotely) with hybrid schedule flexibility.\nInstall, configure, and maintain end-user laptops and software applications.\nTroubleshooting network connectivity issues, including Wi-Fi and VPN access.\nTroubleshooting physical LAN, printers, conference room technology.\nProvision/deprovision Software-as-a-Service (SaaS) accounts for new employees \nLead remote new hiring onboarding IT sessions for all incoming employees, as well as supporting additional sessions if needed. \nProvides status updates and resolution summaries in a timely manner using internal ticketing systems and Slack instances.\nMaintain inventory management system/stock levels, vendor relationships and coordination. \nContribute to process discussions, proposing solutions to opportunities for improvement during weekly team discussions.\nCommunicate system outages, recovery time objectives, and resolution to end users.\nAdditional duties as assigned, including supporting office relocations, safely disposing of assets, and overseeing contractors.\nMinimum Qualifications\nWilling and able to commute onsite to our Santa Monica office 5 days a week\nAt least one year of helpdesk, technical support, or customer support experience.\nWorking knowledge of Windows and macOS.\nExpertise at troubleshooting wifi networking, software, and hardware for end users\nFamiliarity administering SaaS services (e.g., Google Workspace, Slack) - access resets, permissions, groups management.\nComfortable operating in a fast paced and evolving environment.\nEffective time management skills.\nDemonstrated verbal and written communication skills.\nAdaptable to new technologies and process methods.\nPreferred Qualifications\nRelated coursework or one additional year of experience.\nPurchasing procurement workflow experience and execution.\nWorking knowledge of basic security principles (identity verification, passphrase complexity, safe handling and disposal of sensitive data, 2-factor authentication).\nStrong customer service experience to technical and non-technical customers.\n50+ wpm typing.\nStrong command of power user features for at least one application- keyboard shortcuts, context switching, etc.\nThe US base pay range for this full-time position is $27.75/hr-$38.50/hr. Our pay ranges are determined by role, level, and location, and the range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location, role-related knowledge and skills, depth of experience, relevant education or training, and additional role-related considerations.\nDepending on the position offered, equity, bonuses, commission, or other forms of compensation may also be provided as part of a total compensation package, in addition to a full range of medical, financial, and other benefits.\nZipRecruiter is proud to be an equal opportunity employer and provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or genetics.\nPrivacy Notice: For information about ZipRecruiter's collection and processing of job applicant personal data for this job, please see our Privacy Notice at: https://www.ziprecruiter.com/careers/job-applicant-privacy-notice","description_format":"text","description_chars":4612,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Hybrid work"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Job Boards & Aggregators","HR & Recruiting AI"],"lifecycle":[{"event":"open","at":"2026-10-07T21:07:08Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 19 · green card filings: 13","filings_12m":19,"filings_prev_12m":30,"green_card_filings_12m":13,"median_offered_wage_usd":145313,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":84,"reasons":["conf:2","velocity","win:early","comp:junior"],"computed_at":"2026-10-10T05:45:15Z"},"pay":{"stated_usd_annual":76000,"is_top_pay":true},"html_url":"https://alion.io/job/ziprecruiter-it-support-technician","json_url":"https://alion.io/job/ziprecruiter-it-support-technician.json","meta":{"generated_at":"2026-10-12T06:28:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10422,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":701831},"rest":"https://alion.io/mcp/rest/get_company?id=701831"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fziprecruiter-it-support-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fziprecruiter-it-support-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fziprecruiter-it-support-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ziprecruiter-it-support-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fziprecruiter-it-support-technician"}]}