{"id":2736268,"url":"https://alion.io/job/zl-tech-customer-success-account-manager","title":"Customer Success Account Manager","company":{"id":2290776,"name":"ZL Tech","domain":"zlti.com","url":"https://alion.io/company/zlti","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":{"grade":"A","score":88,"open_postings":12,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Marketing","role_family":"Marketing","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Milpitas, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":77000,"max_usd":200000,"period":"year","method":"role_country_seniority_unknown","sample_n":10699},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-16T18:00:32Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-11-05T15:00:10Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":19},"description":"ZL Tech is a company that focuses on our customers first, working across the globe serving large enterprises from all industries. As a Customer Success Account Manager at ZL Tech, you will be a part of a team focused on delivering business value across our platform as our customer’s trusted advisor. You will be focused on building loyalty to ensure long-term client retention and growth by presenting product information, addressing customer issues and helping the sales team with expansion and renewals. We are the experts: We dive in deep to understand the layout of our customer’s infrastructure, environment and success criteria. We work to ensure that they know their opportunities and that their goals with ZL Tech are met! You will actively manage a group of customers on their journeys from getting implemented onward. You will be the guide to our customers in understanding why customer experience is essential and how they can creatively address the needs of their users. ZL Tech Customer Success Account Managers wield proven expertise, building deep and meaningful relationships and translating significant, complicated customer needs into straightforward, measurable solutions.\nResponsibilities\nHelping clients maximize the value of their investment in the company’s products/services by identifying ways to improve performance, maximizing adoption rates and delivering high renewal rates. In this role, you should expect these responsibilities to be part of your day-to-day schedule:\nGenerate trust and credibility at multiple levels within assigned customers\nDrive positive customer renewal disposition in coordination with the sales account manager\nBuild meaningful relationship with customer champions\nBuild meaningful relationships with executive decision-makers and sponsors\nDrive high customer reference willingness\nSupport the onboarding process for each new customer, from technical evaluation onward\nDrive regular and meaningful customer success reviews\nAssist the sales account team in identifying and driving expansion and adoption of our software and services\nProvide critical insights to the product team to improve our developing platform\nMaintain customer health and introduce new, valuable features as they become relevant on the customer journey\nEducate champions and their teams on the value of our solution, and help uncover use cases before they become emergencies\nContribute to initiatives outside of customer conversations that better the customer experience\nAbout ZL Tech\nFor 27 years, ZL has been on the forefront of harnessing enterprise data for business intelligence. ZL’s history of engineering and delivering large-scale solutions for managing enterprise data has positioned the company to capitalize on the rapid convergence of two massive industry trends-unstructured data governance and AI.\nZL Tech is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.","description_format":"text","description_chars":3169,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Document Management","Legal AI"],"lifecycle":[{"event":"open","at":"2026-10-16T19:08:21Z"}],"visa":[],"liveness":{"score":49,"band":"ok","label":"Likely open","p_open":1,"p_active":0.545,"p_room":0.9,"age_days":19,"expected_fill_days":28,"reasons":["conf:1","stale_co","win:mid"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/zl-tech-customer-success-account-manager","json_url":"https://alion.io/job/zl-tech-customer-success-account-manager.json","meta":{"generated_at":"2026-11-05T19:03:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25543,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2290776},"rest":"https://alion.io/mcp/rest/get_company?id=2290776"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fzl-tech-customer-success-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fzl-tech-customer-success-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fzl-tech-customer-success-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/zl-tech-customer-success-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fzl-tech-customer-success-account-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2736268}},{"tool":"search_jobs","arguments":{"company":"zlti.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2736268},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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