{"id":3308945,"url":"https://alion.io/job/zm-technologies-jr-techinical-support-executive","title":"Jr.Techinical Support Executive","company":{"id":4442843,"name":"ZM Technologies","domain":"zmtechnologies.com","url":"https://alion.io/company/zm-technologies","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Zoho Recruit","truth_index":null},"role":"DevOps","role_family":"DevOps","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Google Workspace","optional":false},{"name":"Hyper-V","optional":false},{"name":"Linux","optional":false},{"name":"Sophos","optional":false},{"name":"TCP/IP","optional":false},{"name":"VMWare","optional":false},{"name":"VPN","optional":false},{"name":"WhatsApp","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-10-26T23:37:48Z","employer_posted_date":null,"last_verified_at":"2026-10-26T23:37:48Z","board_verified":false,"closed_at":null,"days_open":6,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":6},"description":"About ZM Technologies\nZM Technologies is a Managed IT Services and IT Infrastructure solutions provider established in 2012. We provide IT infrastructure management, networking, cybersecurity, cloud, backup, and technical support services to clients across various industries. \nRole Overview\nWe are looking for a Technical Support Executive to join our technical support team. The candidate will be responsible for providing L1 technical support to clients through phone, email, WhatsApp, and ticketing systems. \nThe role involves troubleshooting desktop, operating system, network, email, cloud, and basic infrastructure-related issues. The candidate will also coordinate with senior engineers for complex technical issues and ensure timely resolution as per defined SLA requirements. \nKey Responsibilities\n\n1. Helpdesk & End-User Support\n\nHandle client support requests through phone, email, WhatsApp, and ticketing systems. \n\nLog, prioritize, assign, and track support tickets until resolution. \n\nProvide L1 support for desktops, laptops, printers, operating systems, and applications. \n\nTroubleshoot Windows/Linux OS and common software-related issues. \n\nPerform remote and on-site troubleshooting at client locations when required. \n\nEscalate complex issues to L2/L3 engineers or the respective technical team. \n\n2. Email, Domain & Collaboration Support\n\nCreate and manage user accounts, password resets, and mailboxes. \n\nProvide basic support for Microsoft 365, Google Workspace, and Zoho Mail. \n\nTroubleshoot basic email delivery, configuration, and synchronization issues. \n\nProvide basic support for DNS and domain-related issues. \n\nAssist senior engineers with email migration and related activities. \n\n3. Network & Firewall Support\n\nTroubleshoot basic LAN, WAN, Wi-Fi, VPN, and Internet connectivity issues. \n\nPerform basic network connectivity checks and troubleshooting. \n\nAssist with basic firewall configuration and troubleshooting under senior engineer guidance. \n\nExposure to Fortinet, Sophos, or Cisco technologies will be an advantage. \n\nEscalate complex network and firewall issues to senior technical engineers. \n\n4. Active Directory & Server Support\n\nPerform basic user and computer administration in Active Directory. \n\nAssist with user creation, password resets, permissions, and group management. \n\nProvide basic troubleshooting for Windows Server environments. \n\nAssist senior engineers with server-related troubleshooting and maintenance activities.\n\nRequirements\n\nMandatory Certification / Technical Qualification\nCandidates must have at least one relevant global/industry-recognized certification or equivalent technical knowledge in any of the following areas: \nCCNA/ \n\nMCSA / Microsoft-related certification \n\nCloud – Microsoft Azure or equivalent \n\nActive Directory / Windows Server \n\nVMware / Hyper-V \n\nOther relevant infrastructure or networking certifications \n\nFor freshers: Candidates who have completed relevant certification/training and have strong practical knowledge of the above technologies may apply. \nRequired Skills\nBasic knowledge of IT infrastructure and technical support. \n\nGood understanding of Windows operating systems. \n\nBasic knowledge of networking concepts such as TCP/IP, DNS, DHCP, LAN, WAN, VPN, and Wi-Fi. \n\nBasic understanding of Active Directory. \n\nBasic troubleshooting knowledge of hardware and software. \n\nGood communication and client-handling skills. \n\nAbility to diagnose issues systematically and follow troubleshooting procedures. \n\nWillingness to learn new technologies and work in a fast-paced support environment. \n\nAbility to work in rotational shifts and provide 24×7 support when scheduled. \n\nWillingness to travel to client locations across Pune and India as required. \n\nExperience: 0–1 Year \n\nFreshers: Candidates with relevant certifications/training and strong technical fundamentals are encouraged to apply. \n\nEducation: Diploma/B.E./B.Tech/B.Sc./BCA/MCA or equivalent qualification in IT, Computer Science, Networking, or a related field.\n\nBenefits\n\nExposure to real-world IT infrastructure and managed services environments. \n\nOpportunity to work with multiple technologies and enterprise clients. \n\nHands-on experience in networking, cloud, servers, virtualization, and cybersecurity. \n\nLearning and growth opportunities within the technical support team. \n\nOpportunity to develop a career in IT Infrastructure and Managed Services.","description_format":"text","description_chars":4418,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Technology","IT Help Desk & Service Desk","Managed IT Services (MSP)"],"lifecycle":[{"event":"open","at":"2026-10-27T02:09:45Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring 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