{"id":3447508,"url":"https://alion.io/job/zm-technologies-sr-technical-support","title":"SR. Technical Support","company":{"id":4442843,"name":"ZM Technologies","domain":"zmtechnologies.com","url":"https://alion.io/company/zm-technologies","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Zoho Recruit","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":12000,"max_usd":28000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":8},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Hyper-V","optional":false},{"name":"Layer 2","optional":false},{"name":"OneDrive","optional":false},{"name":"SharePoint","optional":false},{"name":"Sophos","optional":false},{"name":"VMWare","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-10-29T09:04:14Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-10-30T11:53:15Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Position Overview\nThe Senior Technical Support Executive will be responsible for delivering advanced technical support, handling complex IT infrastructure issues, and leading deployment/implementation activities across client environments. This role requires deep handson expertise in networking, servers, virtualization, cloud platforms, security, surveillance systems, and backup/DC-DR technologies.\nThe candidate will also mentor junior engineers, lead critical projects, and ensure high service quality and client satisfaction.\nKey Responsibilities\n1. Advanced Technical Support & Troubleshooting\nHandle escalated L2/L3 support tickets related to network, server, cloud, and security environments.\nDiagnose and resolve complex issues involving hardware, software, OS, network, and cloud services.\nPerform onsite support for highpriority cases and customer escalations.\nCoordinate with OEM support teams for advanced issues.\n2. Network Infrastructure Management\nConfigure and troubleshoot Layer 2 & Layer 3 networks, including:\nSwitches, routers, firewalls, load balancers\nVLANs, routing protocols, VPNs, QoS, and network security policies\nImplement wireless solutions, WiFi controllers, heat mapping, and RF optimization.\nMonitor and optimize network performance using specialized tools.\n3. Server, Virtualization & Storage\nDeploy, configure, and manage:\nWindows Server (AD, GPO, DFS, DHCP, DNS)\nHyperV / VMware ESXi virtual environments\nFile servers, application servers, domain controllers\nPerform server hardening, patching, and performance tuning.\nWork with NAS/SAN storage and iSCSI environments.\n4. Cybersecurity & Surveillance Systems\nConfigure and maintain firewall policies, UTM features, IPS/IDS, web filtering, and endpoint security.\nDeploy and troubleshoot CCTV/IP surveillance systems, NVR/VMS configurations.\nImplement security best practices and perform periodic audits.\n5. Data Backup, Replication, DC-DR\nDeploy, manage, and troubleshoot backup solutions (Veeam, Acronis, Synology, Cloud Backup, etc.).\nConfigure backup jobs, replication, and retention policies.\nExecute DC-DR drills, failover, failback, and business continuity tasks.\nMaintain backup health checks and ensure recovery readiness.\n6. Cloud Solutions (Microsoft 365 & Azure)\nManage M365 environment (Exchange, Teams, SharePoint, OneDrive, security & compliance).\nDeploy and support Azure services:\nVirtual Machines\nBackup & Site Recovery\nNetworking and identity (Azure AD)\nHandle migrations (email, servers, data).\n7. Team Leadership & Coordination\nProvide technical guidance and mentorship to junior and midlevel engineers.\nReview service tickets, ensure SLA adherence, and improve support quality.\nLead projects, deployments, and client IT transformations.\nCoordinate with sales, project, and management teams for solution delivery.\n8. Documentation & Reporting\nPrepare detailed documentation for configurations, network diagrams, and change logs.\nMaintain SOPs and best practice guides.\nProvide reports on incident trends, problem resolutions, and improvement areas.\nRequirements\nRequired Skills & Qualifications\nTechnical Skills\n3-7 years of experience in IT support or system integration.\nStrong knowledge of:\nSwitching, routing, firewalls (Cisco, Fortinet, Sophos, Mikrotik, etc.)\nWindows Server & Active Directory\nHyperV / VMware virtualization\nBackup solutions (Veeam, Acronis, Synology)\nM365 & Azure administration\nNAS/SAN storage & surveillance systems\nStrong handson troubleshooting and rootcause analysis skills.\nSoft Skills\nExcellent communication & clienthandling skills.\nLeadership qualities, mentoring ability, and ownership mindset.\nAbility to manage multiple projects & escalations simultaneously.\nStrong documentation and presentation skills.\nPreferred Certifications\nCCNA / CCNP\nFortinet NSE4 or above\nAz900 / MS900 / Azure Admin Associate\nVMware VCP or Microsoft Virtualization\nVeeam VMCE\nCompTIA Security+","description_format":"text","description_chars":3912,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Technology","IT Help Desk & Service Desk","Managed IT Services (MSP)"],"lifecycle":[{"event":"open","at":"2026-10-29T09:04:14Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":28,"reasons":["conf:2","win:early"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/zm-technologies-sr-technical-support","json_url":"https://alion.io/job/zm-technologies-sr-technical-support.json","meta":{"generated_at":"2026-10-30T15:46:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3610,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4442843},"rest":"https://alion.io/mcp/rest/get_company?id=4442843"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fzm-technologies-sr-technical-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fzm-technologies-sr-technical-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fzm-technologies-sr-technical-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/zm-technologies-sr-technical-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fzm-technologies-sr-technical-support"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3447508}},{"tool":"search_jobs","arguments":{"company":"zmtechnologies.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3447508},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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