{"id":2769192,"url":"https://alion.io/job/zm-technologies-technical-support-executive","title":"Technical Support executive","company":{"id":4442843,"name":"ZM Technologies","domain":"zmtechnologies.com","url":"https://alion.io/company/zm-technologies","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":5500,"max_usd":16000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":957},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Hyper-V","optional":false},{"name":"TCP/IP","optional":false},{"name":"VLAN","optional":false},{"name":"VMWare","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-10-10T17:31:46Z","employer_posted_date":null,"last_verified_at":"2026-10-10T17:31:46Z","board_verified":false,"closed_at":null,"days_open":7,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":7},"description":"About ZM Technologies\n\nZM Technologies is a system integrator and Managed IT Services provider offering IT infrastructure, networking, cybersecurity, cloud, backup, hardware and technical support solutions to businesses across different industries. \nWe are looking for an L2 Technical Support Engineer who can independently troubleshoot IT infrastructure issues, support client environments and work closely with L1, L3 and OEM teams to ensure timely resolution of incidents. \nRole Overview\nThe L2 Technical Support Engineer will be responsible for providing advanced technical support for client IT infrastructure, including servers, networks, endpoints, backups, Microsoft 365, Active Directory and virtualization environments. \nThe ideal candidate should have strong troubleshooting skills, good communication, hands-on infrastructure knowledge and the ability to work in a managed services/system integrator environment. \n Backup & Recovery Support\n\nMonitor and verify daily backup jobs using Veeam, Commvault/Metallic and Druva. \n\nTroubleshoot backup failures and perform basic corrective actions. \n\nPerform file, folder, mailbox and system-level restores as per client requirements. \n\nSupport Microsoft 365 and endpoint backup and recovery activities. \n\nMonitor backup health, capacity and retention status and escalate critical issues to L3/OEM teams. \n\nMaintain backup reports and update incident/ticket details. \n\nServer & Infrastructure Support\n\nProvide L2 technical support for Windows Server, Active Directory and virtualization environments. \n\nTroubleshoot issues related to Windows services, Active Directory, DNS, DHCP, Group Policy and user authentication. \n\nSupport VMware/Hyper-V environments and perform basic VM-related troubleshooting. \n\nAssist in server, storage and network infrastructure deployment and configuration. \n\nPerform rack-and-stack, cabling, hardware installation and replacement at client locations. \n\nCoordinate with L3 engineers and OEMs for complex server, storage and infrastructure issues. \n\n Device as a Service (DaaS) & AMC Support\n\nPrepare, configure, deploy and recover rental laptops, desktops, workstations and video conferencing (VC) equipment. \n\nMaintain accurate records of deployed, returned and replaced IT assets. \n\nTroubleshoot hardware issues and coordinate warranty replacements and repairs. \n\nManage AMC-related technical calls and ensure timely resolution within agreed SLAs. \n\nCoordinate with OEMs, vendors and service partners for hardware support and replacement. \n\nEnsure proper handover and documentation of deployed/recovered equipment. \n\n On-Site & Project Support\n\nVisit client offices, manufacturing plants and project locations for installation, troubleshooting and infrastructure support. \n\nExecute on-site activities such as hardware installation, server deployment, network setup, system configuration and IT infrastructure upgrades. \n\nSupport new office and plant IT setup projects, including deployment and commissioning of IT equipment. \n\nAssist project and technical teams during infrastructure migration, upgrades and implementation activities. \n\nSupport client IT audits and compliance requirements related to ISMS, TISAX and other applicable IT security standards. \n\nCoordinate with clients, vendors and internal technical teams to ensure smooth project execution and timely closure. \n\nPrepare and maintain project-related technical documentation and installation reports.\n\nRequirements\n\n2–3 years of experience in IT infrastructure / technical support / managed services / system integrator environment. \n\nStrong troubleshooting knowledge of Windows 10/11 and Windows Server. \n\nWorking knowledge of Active Directory, DNS, DHCP and Group Policy. \n\nBasic to intermediate knowledge of networking – TCP/IP, LAN/WAN, VLAN, VPN, switches and routers. \n\nHands-on experience with virtualization platforms such as VMware or Hyper-V. \n\nWorking knowledge of backup solutions such as Veeam, Commvault/Metallic or Druva. \n\nBasic knowledge of Microsoft 365 administration and troubleshooting. \n\nKnowledge of endpoint security, antivirus and EDR solutions. \n\nHardware troubleshooting and server/storage support experience. \n\nExperience with ticketing tools and IT service management processes.\n\nBenefits\n\nOpportunity to work on enterprise IT infrastructure, servers, networking, backup and virtualization technologies with leading OEM solutions. \n\nHands-on exposure to client projects, managed IT services, DaaS, AMC and infrastructure deployments across diverse business environments. \n\nCompetitive salary, learning opportunities and career growth in a growing System Integrator and Managed IT Services company.","description_format":"text","description_chars":4676,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-17T03:17:59Z"}],"visa":[],"liveness":{"score":83,"band":"hot","label":"Hiring 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