{"id":1096968,"url":"https://alion.io/job/zocdoc-analyst-quality-assurance","title":"Analyst, Quality Assurance","company":{"id":47075,"name":"Zocdoc","domain":"zocdoc.com","url":"https://alion.io/company/zocdoc","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":84,"open_postings":8,"ghost_share":0,"stale_share":0.625,"repost_share":0,"time_to_fill_p50_days":51,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Analytics","role_family":"Analytics","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10000,"max_usd":22000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":13},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Anomaly Detection","optional":false},{"name":"Claude Code","optional":false},{"name":"Google Sheets","optional":false},{"name":"Jira","optional":false},{"name":"Snowflake","optional":false},{"name":"SQL","optional":false},{"name":"Wi-Fi","optional":false}],"status":"live","first_seen_at":"2026-09-21T18:21:32Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-11-09T02:19:09Z","board_verified":true,"closed_at":null,"days_open":48,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":48},"description":"Our Mission\n\nYou call. You wait. You call again. In every other part of your life, you book in seconds. In healthcare, you’re blocked. \nWe’re here to give power to the patient. \nFor nearly 20 years, we’ve built the leading healthcare marketplace - helping tens of millions of people find and book the care they need. Now, we’re going further: building our infrastructure beyond Zocdoc’s marketplace to power access to care wherever patients search, from provider websites and insurance directories to search engines, AI platforms, and more.\nHealthcare still lacks something every other major consumer industry takes for granted: a seamless way to go from seeking to getting. We don’t want to own the front door to care; there isn't one. We want to make sure all of those doors open when patients are knocking.\nFixing healthcare starts with fixing access to it. And we're still just getting started.\nYour Impact on Our Mission\nAs a QA Analyst, you will play a key role in strengthening Zocdoc’s quality ecosystem by ensuring that every issue entering our engineering pipeline is accurate, validated, reproducible, and data-backed.\nPartnering closely with QA Engineers, Product Engineers, and cross-functional teams, you will transform raw triage data into actionable insights - improving product quality, accelerating issue resolution, and enabling better decision-making.\nBy driving structured triage processes, reporting automation, and analytical insights within the Triage & Reporting Pod, you will directly impact the reliability of our product and the efficiency of our teams, ultimately helping patients access care with ease.\nYou’ll Enjoy This Role if You Are…\nA detail-oriented, data-driven problem solver\nCurious and investigative by nature\nSomeone who enjoys structured processes and improving them\nA strong communicator who thrives in collaboration\nExcited about automation, reporting, and AI-assisted analysisMotivated by uncovering patterns, trends, and root causes\n\nA self-starter who enjoys diving deep into issues and data\nYour Day to Day Includes…\nTriage Operations & Issue Validation\nReviewing, reproducing, and validating all reported issues for accuracy and completeness\nDetermining root ownership using internal tools, logs, and monitoring data\nEnsuring only well-documented, reproducible issues progress to Embedded QA or Product Engineering\nMaintaining structured triage workflows and meeting SLAs during coverage windows, including night triage rotation\nData Collection, Automation & Reporting\nAutomating periodic data pulls and dashboards from Jira and QA systems\nDeveloping scripts/tools to streamline triage and reporting workflows\nAnalyzing triage trends (volume, ownership, product areas, resolution, patterns)\nPreparing weekly, monthly, and quarterly triage reports with insights and recommended actions\nInsight Generation & Quality Decision Support\nIdentifying recurring issue patterns and high-impact problem areas\nSurfacing data-backed insights to guide product quality improvements\nPartnering with QA Engineers and Embedded QAs to provide quality intelligence and documentation support\nProcess & Reporter Enablement\nCreating and maintaining triage playbooks, reusable queries, and data templates\nIdentifying reporter friction points and proposing training or documentation improvements\nSupporting QA enablement, knowledge-sharing, and process optimization efforts\nAI-Driven Analytics & Predictive Quality\nCollaborating on AI-based reporting, predictive triage, and anomaly detection\nHelping shape future AI-assisted decision-making frameworks within the po\nYou’d Be Successful in This Role if You Have…\nBachelor’s degree in Computer Science, Engineering, Data, or a related field\n2+ years of work experience\nStrong analytical skills and root cause identification ability\nExposure to Jira querying, SQL, Google Sheets, or App Scripts\nAn inclination toward automation and data-driven problem-solving\nExcellent written and verbal communication skills\nAbility to work independently, prioritize effectively, and manage SLAs\nFamiliarity with QA processes, triage workflows, and issue lifecycle\nBonus: experience with AI/ML tools, scripting, dashboards, Snowflake\nSkills & Competencies\nTechnical\nJira querying\nSQL basics\nScripting / automation inclination-Claude Code basics\nGoogle Sheets, App Scripts, dashboarding tools\nAnalytical\nTrend identification, data correlation\nRoot cause analysis\nData visualization and reporting accuracy\nCollaboration\nCross-team communication\nClear documentation\nProactive feedback loops\nProcess\nAgile QA processes\nTriage workflowsPrioritization & SLA management\n\nGrowth Mindset\nCurious and self-motivated\nEager to learn automation & AI-driven analyticsContinuous improvement mindset\n\nBenefits\nAn incredible team of smart and supportive people\nA competitive compensation package, including attractive medical insurance\nAmazing perks - think catered lunch every day, Ping Pong, etc.\nDaycare/creche facility for kids\nL&D offerings + a free LinkedIn Learning account\nCorporate wellness programs with Headspace\nCellphone and wifi reimbursement\nCompetitive parental leave\nSabbatical leave (over 5 years)\nAnnual sponsored health checkups\nAbout Us:- Learn more at:https://www.zocdoc.com/about/\nAbout us\n Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by oursix core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish. \nZocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.\nJob Applicant Privacy Notice","description_format":"text","description_chars":6881,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Health insurance","Parental leave","Wellness"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Patient Access & Booking"],"lifecycle":[{"event":"open","at":"2026-09-21T19:03:22Z"}],"visa":[],"liveness":{"score":50,"band":"ok","label":"Likely open","p_open":1,"p_active":0.831,"p_room":0.6,"age_days":48,"expected_fill_days":51,"reasons":["conf:3","velocity","win:late","crowd:junior"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/zocdoc-analyst-quality-assurance","json_url":"https://alion.io/job/zocdoc-analyst-quality-assurance.json","meta":{"generated_at":"2026-11-09T06:36:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2999,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":47075},"rest":"https://alion.io/mcp/rest/get_company?id=47075"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fzocdoc-analyst-quality-assurance"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fzocdoc-analyst-quality-assurance"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fzocdoc-analyst-quality-assurance"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/zocdoc-analyst-quality-assurance\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fzocdoc-analyst-quality-assurance"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1096968}},{"tool":"search_jobs","arguments":{"company":"zocdoc.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1096968},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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