{"id":1981959,"url":"https://alion.io/job/zocdoc-principal-technical-program-manager","title":"Principal Technical Program Manager","company":{"id":47075,"name":"Zocdoc","domain":"zocdoc.com","url":"https://alion.io/company/zocdoc","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":88,"open_postings":8,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":54,"computed_at":"2026-10-09T06:01:00Z"}},"role":"Product","role_family":"Product","seniority":"lead","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":195000,"max":250000,"currency":"USD","period":"year","gross":null,"usd_annual":250000},"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false}],"status":"live","first_seen_at":"2026-10-06T22:04:35Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-09T23:00:37Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Our Mission\n\nYou call. You wait. You call again. In every other part of your life, you book in seconds. In healthcare, you’re blocked. \nWe’re here to give power to the patient. \nFor nearly 20 years, we’ve built the leading healthcare marketplace - helping tens of millions of people find and book the care they need. Now, we’re going further: building our infrastructure beyond Zocdoc’s marketplace to power access to care wherever patients search, from provider websites and insurance directories to search engines, AI platforms, and more.\nHealthcare still lacks something every other major consumer industry takes for granted: a seamless way to go from seeking to getting. We don’t want to own the front door to care; there isn't one. We want to make sure all of those doors open when patients are knocking.\nFixing healthcare starts with fixing access to it. And we're still just getting started.\nYour Impact to the Mission\nZocdoc's most important asset is our people. As a Principal Technical Program Manager for Practice Solutions, you will own and drive the most complex, cross-functional technical programs across the business unit, the initiatives that span multiple engineering teams and product domains and that no single team can deliver alone. Practice Solutions powers how healthcare practices run their day to day across every patient access channel: phone, web, marketplace, and partner syndication. That includes Zo, our AI phone assistant, along with our provider directory and booking platform, intake and pre-appointment workflows, calendar and scheduling experiences, and the services that keep availability accurate across channels. You'll operate at the intersection of Engineering, Product, Design, Analytics, and go-to-market leadership to deliver scalable, highly available, multi-tenant SaaS capabilities. You'll bring structure to ambiguity, drive sequencing across teams, surface architectural and operational risk early, and keep the trains running on time, all while raising the bar for how program execution happens across the entire business unit. This is a highly visible role with significant autonomy and influence.\nYou'll enjoy this role if you are…\nInspired by the opportunity to positively impact the healthcare experience for millions of patients and providers\nA platform thinker who instinctively looks beyond individual features to understand how systems connect, scale, and evolve over time\nEnergized by building structure in ambiguous, high-complexity environments where multiple teams, products, and priorities intersect\nComfortable operating at both 30,000 feet and in the architectural details, able to reason about distributed systems, reliability tradeoffs, and multi-tenant SaaS constraints\nUnafraid to drive movement and accountability at every level of the organization, regardless of title or tenure\nCalm and decisive in high-stakes situations, especially when sequencing work across teams with shared platform dependencies\nA strong influencer who can align engineering leaders, product leaders, and cross-functional stakeholders around shared outcomes even when ownership boundaries are unclear\nA believer that diverse and inclusive teams and cultures are non-negotiable\nYour day to day is…\nOrganizing and driving the business unit's planning cadence, coordinating inputs and stakeholders across engineering and product and keeping the cycle on track so strategy turns into a clear, committed, sequenced roadmap\nLeading large, multi-quarter platform initiatives that span the Practice Solutions product scope, keeping each part on schedule and the whole program moving\nTranslating high-level business and product goals into structured program plans with clear sequencing, milestones, dependencies, and measurable outcomes\nBuilding the reporting and transparency that give leadership a clear, honest view of status, dependencies, and risk\nPartnering closely with senior engineering leaders to anticipate architectural and operational risks before they surface in production\nDigging into technical issues at the seams between teams, triaging, framing the problem clearly, and pulling the right architects and engineers together to solve it\nSurfacing tradeoffs between speed, scope, reliability, and technical debt, and facilitating clear, well-reasoned decisions at the right level\nClarifying ownership boundaries and reducing cross-team friction where systems, incentives, or customer journeys overlap\nEstablishing and refining lightweight mechanisms that improve transparency, accountability, and long-term platform health\nCommunicating program status, risks, and key decisions clearly to executive stakeholders and business unit leadership\nYou'll be successful in this role if you have…\nA strong bias to action and an ownership mentality\n8+ years in Technical Program Management, Engineering Program Management, or a similar technical leadership role\nA track record delivering large-scale, cross-functional initiatives in a product-led SaaS environment\nA strong understanding of distributed systems, cloud architectures (AWS or equivalent), and event-driven systems\nDemonstrated ability to reason about architectural tradeoffs without owning implementation, and enough technical depth to hold your own in a room full of senior engineers\nExperience driving programs that span multiple engineering teams with shared platform dependencies\nThe confidence to drive accountability and momentum across all levels of an organization without relying on formal authority\nExcellent communication skills, including clear written status and risk framing for both engineers and executives\nA Bachelor's degree in a technical field (e.g., Computer Science, Engineering, Information Systems) or equivalent practical experience\nExperience in healthcare or another regulated, multi-tenant domain is a plus\nHumility. You believe in treating all people with dignity and respect, regardless of title or tenure, and you approach tough conversations with empathy\nBenefits:\nFlexible, hybrid work environment at our convenient Soho location\nUnlimited Vacation\n100% paid employee health benefit options (including medical, dental, and vision)\nCommuter Benefits\n401(k) with employer funded match\nCorporate wellness program with Wellhub\nSabbatical leave (for employees with 5+ years of service)\nCompetitive paid parental leave and fertility/family planning reimbursement\nCell phone reimbursement\nCatered lunch everyday along with beverages and snacks\nEmployee Resource Groups and ZocClubs to promote shared community and belonging\nZocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.\nNYC Base Salary Range\n$195,000—$250,000 USD\nAbout us\n Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by oursix core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish. \nZocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.\nJob Applicant Privacy Notice","description_format":"text","description_chars":8625,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Hybrid work","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-07T00:08:45Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 17 · green card filings: 1","filings_12m":17,"filings_prev_12m":10,"green_card_filings_12m":1,"median_offered_wage_usd":223611,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":54,"reasons":["conf:2","velocity","win:early"],"computed_at":"2026-10-09T06:01:00Z"},"pay":{"stated_usd_annual":250000,"is_top_pay":true},"html_url":"https://alion.io/job/zocdoc-principal-technical-program-manager","json_url":"https://alion.io/job/zocdoc-principal-technical-program-manager.json","meta":{"generated_at":"2026-10-10T01:27:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2581,"day_limit":5000,"remaining_today":2419,"minute_limit":60,"resets_at":"2026-10-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":47075},"rest":"https://alion.io/mcp/rest/get_company?id=47075"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fzocdoc-principal-technical-program-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fzocdoc-principal-technical-program-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fzocdoc-principal-technical-program-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/zocdoc-principal-technical-program-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fzocdoc-principal-technical-program-manager"}]}