{"id":123629,"url":"https://alion.io/job/zocdoc-staff-platform-engineer-ai-enablement","title":"Staff Platform Engineer, AI Enablement","company":{"id":47075,"name":"Zocdoc","domain":"zocdoc.com","url":"https://alion.io/company/zocdoc","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":86,"open_postings":9,"ghost_share":0,"stale_share":0.556,"repost_share":0,"time_to_fill_p50_days":51,"computed_at":"2026-10-30T05:48:23Z"}},"role":"DevOps","role_family":"DevOps","seniority":"staff","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":210000,"max":270000,"currency":"USD","period":"year","gross":null,"usd_annual":270000},"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"CI/CD","optional":false},{"name":"LLM Guardrails","optional":false}],"status":"live","first_seen_at":"2026-06-15T17:26:13Z","employer_posted_date":"2026-09-11","last_verified_at":"2026-10-30T23:22:27Z","board_verified":true,"closed_at":null,"days_open":137,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":137},"description":"Our Mission\n\nYou call. You wait. You call again. In every other part of your life, you book in seconds. In healthcare, you’re blocked. \nWe’re here to give power to the patient. \nFor nearly 20 years, we’ve built the leading healthcare marketplace - helping tens of millions of people find and book the care they need. Now, we’re going further: building our infrastructure beyond Zocdoc’s marketplace to power access to care wherever patients search, from provider websites and insurance directories to search engines, AI platforms, and more.\nHealthcare still lacks something every other major consumer industry takes for granted: a seamless way to go from seeking to getting. We don’t want to own the front door to care; there isn't one. We want to make sure all of those doors open when patients are knocking.\nFixing healthcare starts with fixing access to it. And we're still just getting started.\nYour Impact on Our Mission\nAt Zocdoc, we're on a mission to give power to the patient - and that starts with enabling every person at Zocdoc to build, ship, and leverage technology safely, confidently, and with leverage.\nAs a Staff Platform Engineer focused on AI Enablement, you will design, build, and evolve the foundational systems, tooling, guardrails, and paved roads that create leverage across our engineering organization and beyond - accelerating delivery while improving reliability, consistency, and developer experience. Critically, this role has a wider aperture than most platform roles: you will own AI enablement for both technical and non-technical stakeholders, building opinionated platforms and safe onramps that allow every builder at Zocdoc - regardless of their engineering background - to harness AI tools productively and securely.\nThis role sits within the Infrastructure organization. You will collaborate across the business to turn platform strategy into practical, adoptable solutions - working side by side with a parallel squad focused on the technical engineering audience, and bridging the gap between engineering-grade tools and the non-technical teams (People, Operations, Sales, Finance, and others) who increasingly build and depend on AI-powered workflows.\nThe role emphasizes hands-on technical leadership (~80%) with meaningful input into platform direction (~20%). Your work will abstract operational complexity, define guardrails for safe AI usage, improve testability and safety, and streamline the builder journey across both software-engineering and non-engineering surfaces.\nYou'll Enjoy This Role If You...\nEnjoy building platforms that enable productivity, consistency, and autonomy for diverse audiences\nEnjoy learning and teaching others about leveraging AI-based technologies to achieve real-world results\nAre motivated by making other people more effective; not just shipping your own features\nLike designing cohesive developer and/or non-technical experiences that teams actually want to adopt\nCare deeply about empathy, usability, and reducing cognitive load\nPrefer solving real problems through thoughtful design, iteration, and collaboration\nAre comfortable translating complex technical concepts for non-technical stakeholders - and enjoy doing it\nFind satisfaction in building systems that scale predictably and help others succeed\nThrive in environments with ambiguity, frequent change, and evolving prioritization - and bring clarity where there was none\nAre a natural collaborator\nYour Day to Day\nDesign and build platform services and solutions that are secure, scalable, and intentionally easy to use - including CI/CD pipelines, developer tooling, shared infrastructure patterns, and AI-powered developer workflows\nContribute to the technical direction of Zocdoc's internal developer platform, including paved roads, tooling, and shared workflows for both engineering and non-engineering builders\nBuild and maintain opinionated platforms and guardrails that enable non-technical teams to safely create, share, and operationalize AI tools - without introducing security vulnerabilities, access control failures, or operational bottlenecks\nDefine and evolve the software development lifecycle for non-traditional builders: access controls, credential management, testing patterns, on-call/support paths, and contribution workflows\nCollaborate across teams to understand real developer pain points and non-technical stakeholder needs; validate platform bets; and drive adoption of platform capabilities across both audiences\nOwn and deliver high-impact platform investments end to end - from problem framing through implementation and rollout\nImprove measurable outcomes such as build times, deployment safety, AI tool adoption rates, and operational simplicity\nChampion platform-as-product thinking by treating internal engineers and non-technical builders as first-class users - and continuously refining the experience based on their feedback\nAdvance platform capabilities in AI-assisted development, helping shape how all Zocdoc builders use AI in their daily workflows with the right guardrails for safety, quality, and testability\nWork with cutting-edge generative AI tools and technology to accelerate platform development and model best practices for the broader organization\nMentor engineers and technologists across the business and raise the bar for technical design and code quality\nEnsure platform patterns align with security, compliance, and reliability expectations without becoming a bottleneck\nYou'll Be Successful in This Role If You...\nHave 7+ years of experience building or evolving internal developer platforms, productivity tooling, or CI/CD systems used by multiple teams\nHave designed and operated distributed systems in AWS or similar cloud environments\nBring strong judgment around platform abstractions and APIs - knowing when to standardize and when to stay flexible\nCan take ambiguous problems, break them into deliverable pieces, and drive them to measurable outcomes\n Communicate technical trade-offs clearly to both technical and non-technical audiences - translating engineering concepts into terms that resonate with stakeholders outside of software development\nTreat adoption as a first-class engineering problem, not an afterthought - and know that adoption across non-technical teams requires an even higher bar of empathy and communication\nHave experience (or strong, informed opinions) building guardrails, access controls, and safe onboarding paths for non-engineers using AI tools\nAre motivated by enabling other engineers and non-technical builders to work reliably, safely, and with confidence\nValue learning, curiosity, and operational excellence - and model those qualities for the team\nAre comfortable in fast-moving, high-change environments where priorities evolve and alignment requires active investment\nHave integrated generative AI tools into daily workflows to automate tasks, foster innovation, and maximize productivity\nHold a Bachelor's degree in CS, Math, Engineering, or a related field (or equivalent practical experience)\n\nStrategy vs. Execution Split\n~20% Strategy and Influence (contributing to platform direction, participating in cross-team alignment, surfacing trade-offs and priorities)\n~80% Hands-On Technical Leadership (designing and building platform capabilities, reviewing architecture and code, partnering with teams on adoption and iteration)\nBenefits:\nFlexible work environment for those based in NYC (Role is open to remote)\nUnlimited Vacation\n100% paid employee health benefit options (including medical, dental, and vision)\n401(k) with employer funded match\nCorporate wellness program with Wellhub\nSabbatical leave (for employees with 5+ years of service)\nCompetitive paid parental leave and fertility/family planning reimbursement\nCell phone reimbursement\nEmployee Resource Groups and ZocClubs to promote shared community and belonging\nGreat Place to Work Certified\nZocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.\nNYC Base Salary Range\n$210,000—$270,000 USD\nAbout us\n Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by oursix core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish. \nZocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.\nJob Applicant Privacy Notice","description_format":"text","description_chars":9979,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Flexible schedule","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Patient Access & Booking"],"lifecycle":[{"event":"open","at":"2026-06-15T17:26:13Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 17 · green card filings: 1","filings_12m":17,"filings_prev_12m":10,"green_card_filings_12m":1,"median_offered_wage_usd":223611,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":9}],"liveness":{"score":19,"band":"cold","label":"Long shot","p_open":1,"p_active":0.689,"p_room":0.28,"age_days":136,"expected_fill_days":51,"reasons":["conf:0","velocity","win:tail","crowd:"],"computed_at":"2026-10-30T05:48:23Z"},"pay":{"stated_usd_annual":270000,"is_top_pay":true},"html_url":"https://alion.io/job/zocdoc-staff-platform-engineer-ai-enablement","json_url":"https://alion.io/job/zocdoc-staff-platform-engineer-ai-enablement.json","meta":{"generated_at":"2026-10-31T03:16:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4564,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":47075},"rest":"https://alion.io/mcp/rest/get_company?id=47075"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fzocdoc-staff-platform-engineer-ai-enablement"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fzocdoc-staff-platform-engineer-ai-enablement"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fzocdoc-staff-platform-engineer-ai-enablement"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/zocdoc-staff-platform-engineer-ai-enablement\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fzocdoc-staff-platform-engineer-ai-enablement"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":123629}},{"tool":"search_jobs","arguments":{"company":"zocdoc.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":123629},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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