{"id":1482908,"url":"https://alion.io/job/zocdoc-staff-software-engineer-provider-engagement","title":"Staff Software Engineer, Provider Engagement","company":{"id":47075,"name":"Zocdoc","domain":"zocdoc.com","url":"https://alion.io/company/zocdoc","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":86,"open_postings":9,"ghost_share":0,"stale_share":0.556,"repost_share":0,"time_to_fill_p50_days":54,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Backend","role_family":"Backend","seniority":"staff","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":211000,"max":285000,"currency":"USD","period":"year","gross":null,"usd_annual":285000},"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"AWS","optional":false},{"name":"C#","optional":false},{"name":"Feature Store","optional":false}],"status":"live","first_seen_at":"2026-09-29T15:19:33Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-13T19:25:16Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"Our Mission\n\nYou call. You wait. You call again. In every other part of your life, you book in seconds. In healthcare, you’re blocked. \nWe’re here to give power to the patient. \nFor nearly 20 years, we’ve built the leading healthcare marketplace - helping tens of millions of people find and book the care they need. Now, we’re going further: building our infrastructure beyond Zocdoc’s marketplace to power access to care wherever patients search, from provider websites and insurance directories to search engines, AI platforms, and more.\nHealthcare still lacks something every other major consumer industry takes for granted: a seamless way to go from seeking to getting. We don’t want to own the front door to care; there isn't one. We want to make sure all of those doors open when patients are knocking.\nFixing healthcare starts with fixing access to it. And we're still just getting started.\nYour Impact on our Mission\nWe're building Zocdoc's provider engagement platform - a system that understands where each practice is in their journey and delivers personalized experiences that deepen their relationship with our platform. Think: intelligent recommendations, engagement scoring, AI-assisted practice management, and a provider experience that makes Zocdoc essential to daily operations.\nAs Staff Engineer, you'll own the technical architecture for core components of this platform. You'll design systems that integrate ML models built by our Data Science team, build the data pipelines that power personalization, and ensure our product surfaces can consume intelligence seamlessly.\nWhat You'll Do\nOwn architecture for a major domain practice intelligence APIs, recommendation serving, orchestration layer, or AI-assisted management\nDesign data pipelines that compute engagement signals, aggregate practice profiles, and feed downstream systems\nIntegrate ML models built by Data Science into production model serving, feature pipelines, monitoring, and feedback loops\nDefine APIs and contracts between platform services and product surfaces\nLead complex cross-team projects and drive alignment on technical direction\nMake build-vs-buy decisions for infrastructure components\nMentor engineers and raise the bar on system design and operational excellence\nYou'll enjoy this role if you are…\nInspired by the opportunity to positively impact the healthcare experience for millions of patients and providers\nPassionate about building data-intensive platforms that power intelligent, personalized experiences at scale\nProduct-driven with a relentless focus on user needs, and excited to partner closely with cross-functional teams from early ideation through delivery\nEnergized by designing scalable platform systems data pipelines, APIs, and real-time services that power intelligent product experiences\nA fervent champion of engineering fundamentals who enjoys driving adoption of best practices in code health, testing, and observability across teams\nA leader who mentors and grows engineers, cultivates innovation, and drives cross-collaboration across multiple teams\nA believer that diverse and inclusive teams and cultures are non-negotiable\nAn entrepreneur with strong ownership who can thrive in an ambiguous and fast-changing environment\nYour day to day is…\nTechnical ownership of Zocdoc's Provider Engagement Platform, including roadmapping, prototyping, and leading 0-1 projects that span data infrastructure, ML integration, and product surfaces\nDesigning and building the unified practice intelligence layer, aggregating fragmented data into real-time profiles that power personalization and recommendations\nArchitecting event pipelines that capture engagement signals, compute health scores, and feed downstream ML models\nIntegrating ML models built by Data Science into production systems, model serving, feature pipelines, monitoring, and feedback loops\nDefining APIs and contracts between platform services and product surfaces (homepage, in-product messaging, CRM, Sales tools)\nMaking build-vs-buy decisions for infrastructure components (event systems, feature stores, in-product messaging platforms)\nAnalyzing and decomposing complex product challenges to drive sound design decisions\nWorking hands-on with your team and shipping production code using C#, React, and AWS technologies\nCollaborating with our agile team of dedicated engineers, product managers, designers, and data scientists\nMentoring your peers and colleagues by giving thoughtful feedback, with the notion that helping others means learning and growing yourself\nYou'll be successful in this role if you have…\n8+ years of software engineering experience with demonstrated technical leadership\nExperience building data-intensive systems event pipelines, aggregation services, or real-time data serving\nComfort integrating ML into products you've worked with Data Science to take models from notebook to production\nStrong API and data modeling skills you design schemas and interfaces that evolve gracefully\nAbility to navigate ambiguity you break product vision into concrete technical milestones\nExcellent communication you write clear design docs and explain tradeoffs to product partners\nTrack record of shipping you deliver high-quality systems, not just designs\nBenefits:\nFlexible, hybrid work environment at our convenient Soho location\nUnlimited Vacation\n100% paid employee health benefit options (including medical, dental, and vision)\nCommuter Benefits\n401(k) with employer funded match\nCorporate wellness program with Wellhub\nSabbatical leave (for employees with 5+ years of service)\nCompetitive paid parental leave and fertility/family planning reimbursement\nCell phone reimbursement\nCatered lunch every day along with beverages and snacks\nEmployee Resource Groups and ZocClubs to promote shared community and belonging\nGreat Place to Work Certified\nZocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.\nNYC Base Salary Range\n$211,000—$285,000 USD\nAbout us\n Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by oursix core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish. \nZocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.\nJob Applicant Privacy Notice","description_format":"text","description_chars":7923,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Hybrid work","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Patient Access & Booking"],"lifecycle":[{"event":"open","at":"2026-09-29T21:45:04Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 17 · green card filings: 1","filings_12m":17,"filings_prev_12m":10,"green_card_filings_12m":1,"median_offered_wage_usd":223611,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":9}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":13,"expected_fill_days":54,"reasons":["conf:1","velocity","win:early"],"computed_at":"2026-10-13T05:45:00Z"},"pay":{"stated_usd_annual":285000,"is_top_pay":true},"html_url":"https://alion.io/job/zocdoc-staff-software-engineer-provider-engagement","json_url":"https://alion.io/job/zocdoc-staff-software-engineer-provider-engagement.json","meta":{"generated_at":"2026-10-13T21:47:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":33331,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":47075},"rest":"https://alion.io/mcp/rest/get_company?id=47075"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fzocdoc-staff-software-engineer-provider-engagement"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fzocdoc-staff-software-engineer-provider-engagement"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fzocdoc-staff-software-engineer-provider-engagement"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/zocdoc-staff-software-engineer-provider-engagement\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fzocdoc-staff-software-engineer-provider-engagement"}]}