{"id":693972,"url":"https://alion.io/job/zocks-account-manager-smb","title":"Account Manager (SMB)","company":{"id":716630,"name":"Zocks","domain":"zocks.io","url":"https://alion.io/company/zocks-2","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":73,"open_postings":20,"ghost_share":0.45,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":56,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Marketing","role_family":"Marketing","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Denver, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":60000,"max":70000,"currency":"USD","period":"year","gross":null,"usd_annual":70000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-09-10T22:07:35Z","employer_posted_date":"2026-09-10","last_verified_at":"2026-11-04T12:16:45Z","board_verified":true,"closed_at":null,"days_open":54,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":54},"description":"What You’ll Do\nOur Denver team is growing! The Account Manager is responsible for owning the full post-sale lifecycle for a set of customers from the moment they sign through their renewal. This role blends onboarding ownership with long-term account management. You will guide customers through setup, launch, early adoption, and ongoing success, ensuring they achieve fast time-to-value and remain successful and retained customers.\nYou will run structured onboarding for the first 60 days, then continue as the primary relationship manager responsible for adoption, sentiment, value realization, renewal readiness, and churn prevention. You will identify risks early, build multi-threaded relationships, run health reviews, and execute a consistent renewal playbook. This is a hands-on role for someone who loves helping customers win, shaping process, and driving measurable retention outcomes.\nKey Responsibilities\nAdoption and Value Realization\nDrive user activation and usage across key product features.\nMonitor customer engagement signals including meeting volume, utilization, integration completion, and workflow setup.\nRun scheduled check-ins to reinforce value, highlight wins, and review progress.\nBuild repeatable playbooks for increasing adoption and correcting early usage gaps.\nPartner with Product and RevOps to share insights on customer needs and feature impact.\nChurn Prevention and Account Health\nOwn Gross ARR Retention and renewal outcomes for your book of business.\nMaintain clear visibility into account health using dashboards, health scores, and engagement metrics.\nIdentify churn risks early and execute save plays including sentiment resets, retraining, and workflow redesign.\nDocument risks and escalate where necessary with clear recommended actions.\nEnsure ongoing alignment with customer goals and continuously reinforce ROI.\nRenewal Management (120 days leading up to renewal)\nOwn renewal preparation, forecasting accuracy, and timely execution.\nRun structured renewal processes including usage reviews, performance summaries, and value recap meetings.\nConfirm contract terms, seat counts, and pricing ahead of renewal cycles.\nManage renewal negotiations directly with customers and ensure renewal approval happens on time.\nMaintain renewal documentation in Salesforce with clean, complete data.\nCross-Functional Alignment\nPartner with Sales to ensure a smooth handoff at contract signature and clarity on success outcomes.\nWork with Product on implementation feedback, customer asks, and adoption blockers.\nCollaborate with RevOps to improve onboarding and retention reporting, health scoring, and automation.\nWork with Support for escalations and ensure customers understand engagement paths after onboarding.\nOperational Excellence\nDocument customer configurations, onboarding progress, known risks, and adoption milestones.\nUpdate onboarding and renewal playbooks based on learnings and patterns from your accounts.\nIdentify opportunities for automation or simplification in workflows, templates, and customer communication.\nOwn accuracy and upkeep of notes, tasks, and renewal data across Salesforce and internal tools.\nWhat We’re Looking For\nRequirements\n2 to 3 years in Sales Development, Business Development, Account Management, Customer Success, or Onboarding \nStrong communication skills and confidence leading customer-facing calls.\nComfortable working across Sales, Product, Engineering, Support, and RevOps.\nHigh technical curiosity with willingness to learn product workflows and integrations.\nHighly organized with strong operational discipline and attention to detail.\nAbility to manage multiple accounts at once and keep customers moving without friction.\nBonus Qualifications\nExperience in wealth-tech, fintech, or regulated SaaS.\nProven success driving fast time-to-value and strong renewals.\nBackground in onboarding or implementations with integrations and configuration steps.\nFamiliarity with Salesforce and SalesLoft.\nExperience with health scoring, renewal processes, and churn prevention frameworks.\nLogistics\nHybrid role - report to our Denver office at least 3 days per week\nFirst 60 days are 4 days per week for onboarding/training\nExpected travel 4x/year for customer visits or conferences\nBackground and reference checks required as part of onboarding\nInterview process:\n30-min recruiter screen \nUp to three 30-45-min video or onsite interviews\nOffer pending references. \nTotal estimated time: ~3 hours\nCompensation\n$60,000-$70,000 base salary plus $30,000 variable comp tied to churn budget attainment and an uncapped 2% flat commission on upsell - total compensation could exceed $100,000.\nEquity - we're all building this together","description_format":"text","description_chars":4701,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Software & Embedded Finance","Financial AI"],"lifecycle":[{"event":"open","at":"2026-09-11T01:32:34Z"}],"visa":[],"liveness":{"score":44,"band":"fade","label":"Fading","p_open":1,"p_active":0.737,"p_room":0.6,"age_days":54,"expected_fill_days":56,"reasons":["conf:3","win:late","crowd:junior"],"computed_at":"2026-11-04T06:34:25Z"},"pay":{"stated_usd_annual":70000,"is_top_pay":false},"html_url":"https://alion.io/job/zocks-account-manager-smb","json_url":"https://alion.io/job/zocks-account-manager-smb.json","meta":{"generated_at":"2026-11-04T14:53:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22602,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":716630},"rest":"https://alion.io/mcp/rest/get_company?id=716630"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fzocks-account-manager-smb"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fzocks-account-manager-smb"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fzocks-account-manager-smb"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/zocks-account-manager-smb\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fzocks-account-manager-smb"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":693972}},{"tool":"search_jobs","arguments":{"company":"zocks.io","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":693972},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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