{"id":693974,"url":"https://alion.io/job/zocks-enterprise-account-manager","title":"Enterprise Account Manager","company":{"id":716630,"name":"Zocks","domain":"zocks.io","url":"https://alion.io/company/zocks-2","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":72,"open_postings":19,"ghost_share":0.474,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":55,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Marketing","role_family":"Marketing","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":100000,"max":110000,"currency":"USD","period":"year","gross":null,"usd_annual":110000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-08-27T21:41:50Z","employer_posted_date":"2026-08-27","last_verified_at":"2026-11-08T15:04:56Z","board_verified":true,"closed_at":null,"days_open":72,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":72},"description":"What You'll Do\nThe Account Manager is responsible for owning the full post-sale lifecycle for a set of customers from the moment they sign through their renewal. This role blends onboarding ownership with long-term account management. You will guide customers through setup, launch, early adoption, and ongoing success, ensuring they achieve fast time-to-value and remain successful and retained customers.\nYou will run structured onboarding for the first 60 days, then continue as the primary relationship manager responsible for adoption, sentiment, value realization, renewal readiness, and churn prevention. You will identify risks early, build multi-threaded relationships, run health reviews, and execute a consistent renewal playbook. This is a hands-on role for someone who loves helping customers win, shaping process, and driving measurable retention outcomes.\nKey Responsibilities\nCustomer Onboarding Ownership (First 60 Days)\nAct as the single-threaded owner for every new customer during onboarding. \nRun kickoff calls, define success criteria, align on use cases, and ensure a clean sales-to-onboarding handoff.\nGuide customers through setup, integrations, configuration, and go-live. \nManage timelines, remove blockers, and keep customers moving to activation. \nTeach users how to use Zocks with live trainings, walkthroughs, and simple enablement content.\nEnsure a smooth post-onboarding transition while staying on as the ongoing account owner.\nAdoption and Value Realization\nDrive user activation and usage across key product features.\nMonitor customer engagement signals including meeting volume, utilization, integration completion, and workflow setup.\nRun scheduled check-ins to reinforce value, highlight wins, and review progress.\nBuild repeatable playbooks for increasing adoption and correcting early usage gaps.\nPartner with Product and RevOps to share insights on customer needs and feature impact.\nChurn Prevention and Account Health\nOwn Gross ARR Retention and renewal outcomes for your book of business.\nMaintain clear visibility into account health using dashboards, health scores, and engagement metrics.\nIdentify churn risks early and execute save plays including sentiment resets, retraining, and workflow redesign.\nDocument risks and escalate where necessary with clear recommended actions.\nEnsure ongoing alignment with customer goals and continuously reinforce ROI.\nRenewal Management (120 days leading up to renewal)\nOwn renewal preparation, forecasting accuracy, and timely execution.\nRun structured renewal processes including usage reviews, performance summaries, and value recap meetings.\nConfirm contract terms, seat counts, and pricing ahead of renewal cycles.\nManage renewal negotiations directly with customers and ensure renewal approval happens on time.\nMaintain renewal documentation in Salesforce with clean, complete data.\nCross-Functional Alignment\nPartner with Sales to ensure a smooth handoff at contract signature and clarity on success outcomes.\nWork with Product on implementation feedback, customer asks, and adoption blockers.\nCollaborate with RevOps to improve onboarding and retention reporting, health scoring, and automation.\nWork with Support for escalations and ensure customers understand engagement paths after onboarding.\nOperational Excellence\nDocument customer configurations, onboarding progress, known risks, and adoption milestones.\nUpdate onboarding and renewal playbooks based on learnings and patterns from your accounts.\nIdentify opportunities for automation or simplification in workflows, templates, and customer communication.\nOwn accuracy and upkeep of notes, tasks, and renewal data across Salesforce and internal tools.\nWhat We're Looking For\nRequirements\n2 to 5 plus years in Account Management, Customer Success, or Onboarding at a B2B SaaS company.\nExperience in wealth-tech, fintech, or regulated SaaS.\nProven success driving fast time-to-value and strong renewals.\nStrong communication skills and confidence leading customer-facing calls.\nComfortable working across Sales, Product, Engineering, Support, and RevOps.\nHigh technical curiosity with willingness to learn product workflows and integrations.\nHighly organized with strong operational discipline and attention to detail.\nAbility to manage multiple accounts at once and keep customers moving without friction.\nBonus Qualifications\nBackground in onboarding or implementations with integrations and configuration steps.\nFamiliarity with Salesforce and SalesLoft.\nExperience with health scoring, renewal processes, and churn prevention frameworks.\nLogistics\nThis is a remote position, but we are currently only able to hire candidates who reside in the following states: AZ, CA, CO, CT, FL, GA, ID, IL, IA, KS, MA, MI, NE, NJ, NV, NY, NC, OH, PA, SC, TN, TX, WA, WI\n\nInterview process:\n30-min recruiter screen \nUp to three 30-45-min video or onsite interviews\nOffer pending references. \nTotal estimated time: ~3 hours\nCompensation\n$100-$110K base salary + $60K Commission for ~$170K OTE\nEquity - 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