{"id":490580,"url":"https://alion.io/job/zocks-support-specialist","title":"Support Specialist","company":{"id":716630,"name":"Zocks","domain":"zocks.io","url":"https://alion.io/company/zocks-2","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":73,"open_postings":20,"ghost_share":0.45,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":56,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Denver, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":70000,"max":80000,"currency":"USD","period":"year","gross":null,"usd_annual":80000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Intercom","optional":false}],"status":"closed","first_seen_at":"2026-08-27T15:12:40Z","employer_posted_date":"2026-08-27","last_verified_at":"2026-11-03T21:58:24Z","board_verified":false,"closed_at":"2026-11-03T21:58:24Z","days_open":68,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":67},"description":"WHAT YOU'LL DO\nThis is not a typical support \"ticketing\" role. For you, tech is a passion both personally and professionally. The support team holds itself to an unwavering standard of excellence. We don't take shortcuts, abiding by guidelines that are clear, fair, and firm. We care deeply about the quality of every single user experience and feel a personal responsibility for our users' success. You are a relationship-builder and a master problem-solver who will serve as a member of our Solutions Delivery team.\nYour day-to-day\nExpert Troubleshooting: Become a power-user of the Zocks AI platform to patiently troubleshoot complex issues via video, phone, chat, and email.\nDrive Adoption: Actively identify opportunities to teach users about features they haven’t discovered yet, ensuring they get maximum value from the platform.\nVoice of the Customer: Channel deep user insights and friction points back to our product and engineering teams to help shape the future of Zocks.\nCommit to Excellence: Maintain a high bar for verbal and written communication that is clear, empathetic, and effective.\nWHAT WE'RE LOOKING FOR\nWho You Are in this Role\nThe Ultimate Host: You treat every user like a guest at your own table, bringing a warm, human relationship element to the \"robot\" problems we are solving.\nRCA Fluent: Your first language is Root Cause Analysis. You don't just \"close tickets\"; you ensure the underlying issue is addressed and resolved completely so it doesn't return.\nResourceful & Detailed: You unfailingly exhaust every available resource before asking for help. When you raise your hand, you provide highly detailed context and a clear map of the troubleshooting steps you’ve already taken.\nHigh Executive Function: You thrive in the ambiguity and pace of a startup. You have the judgment to recognize when you should make a decisive call independently and when a matter is sensitive enough to loop in leadership, always keeping the user’s experience as your North Star. You navigate uncharted territory with curiosity.\nTechnology Evangelist: You love diving into new systems and are passionate about how applied AI can change lives. You likely use AI tools in your personal life to optimize your own workflows.\nData Integrity Sentinel: You possess an uncompromising commitment to data privacy and security. You operate with a high level of discretion and care when handling sensitive PII (Personally Identifiable Information), navigating the complexities of the highly regulated FinTech space with a \"security-first\" mindset.\nRequirements\nExperience: 1-5 years in a client-facing role at a high growth early-stage startup.\nTechnical Expertise: Proven ability to troubleshoot technical issues and a demonstrated passion for leveraging technology, including working with API integrations.\nMindset: We are looking for teammates who are passionate about user experience and who are dedicated to a customer-first service mindset.\nMindset: Experience dealing with a high degree of ambiguity and navigating rapid changes.\nBonus qualifications\nPrior experience as a Paraplanner or Client Service Associate at a Financial Institution. You are familiar with the \"Advisor Tech Stack\" (e.g., Wealthbox, Redtail, Orion) and the regulatory requirements of the financial services industry\nDemonstrated data protection mindset with experience handling sensitive, confidential, or proprietary information.\nExperience navigating regulatory environments with a compliance-focused mindset.\nComfort working with API integrations or configuring technical product connections\nExperience with Intercom, including workflows, bots, or inbox management\nLOGISTICS\nThe details\nHybrid role - report to our Denver office at least 51% of working time\nFirst 60 days are fully in-office\nShifts available Mon-Fri: 7am-4pm MT or 9am-6pm MT\nBackground and reference checks required as part of onboarding\nInterview process:\n30-min recruiter screen \nUp to three 30-45-min video or onsite interviews\nOffer pending references \nTotal estimated time: ~3 hours\nCOMPENSATION\n$70,000 - $80,000 base salary\n\nEquity - we're all building this together","description_format":"text","description_chars":4126,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Software & Embedded Finance","Financial AI"],"lifecycle":[{"event":"open","at":"2026-09-07T00:32:26Z"},{"event":"close","at":"2026-11-03T21:58:24Z"}],"visa":[],"liveness":null,"pay":{"stated_usd_annual":80000,"is_top_pay":true},"html_url":"https://alion.io/job/zocks-support-specialist","json_url":"https://alion.io/job/zocks-support-specialist.json","meta":{"generated_at":"2026-11-06T05:47:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10192,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":716630},"rest":"https://alion.io/mcp/rest/get_company?id=716630"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fzocks-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fzocks-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fzocks-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/zocks-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fzocks-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":490580}},{"tool":"search_jobs","arguments":{"company":"zocks.io","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":490580},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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