{"id":2837112,"url":"https://alion.io/job/zoku-llc-reservations-manager","title":"Reservations Manager","company":{"id":678560,"name":"Zoku, LLC","domain":"zokuhome.com","url":"https://alion.io/company/zokuhome","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Recruitee","truth_index":null},"role":"Hospitality","role_family":"Hospitality","seniority":"middle","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Amsterdam, Netherlands"],"countries":["NL"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":3300,"max":null,"currency":"EUR","period":"month","gross":null,"usd_annual":44472},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-08T11:29:02Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-23T01:44:19Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"Are you a hands-on leader who knows how to develop a team, create structure and turn enquiries into brilliant guest experiences and confirmed bookings? Then keep reading!\nZoku provides a home for business travellers who want to live in a city for a few days or even a few months. We’re a new type of business hotel offering a relaxed place to live, work and socialise - while connecting residents with the local scene. Join an international team of driven, proactive and fun-loving Zokus who share a passion for connecting people across the globe.\n\nTELL ME MORE\nAs our Reservations Manager, you will lead our central Reservations team and take ownership of the reservation journey across all four Zoku locations.\nFor many residents and bookers, Reservations is their very first contact with Zoku. You will ensure that the warm, genuine and unmistakably Zoku welcome guests experience in our spaces begins with their very first call or email.\nYou will create the structure, standards and working environment that enable the team to provide excellent service while achieving strong commercial results. You will develop the team, improve processes and ensure that individual and group enquiries are handled quickly, accurately and with the distinctive Zoku touch.\nYou will work from our Support Office in Amsterdam, report to the Director Commercial and collaborate closely with Revenue, Sales, Meetings & Events, Marketing and our operational teams.\n\nWHAT WILL YOU DO?\nNo day looks the same as a Reservations Manager, but here’s a glimpse of what you can expect:\nLead and develop the team\nLead, coach and support a team of eight Reservations team members. Set clear expectations and goals, hold regular check-ins and provide continuous feedback to help the team grow and perform at its best.\nCreate a memorable first impression\nMake sure every resident, booker and partner receives a warm, genuine and personal welcome from their very first interaction with Zoku. Set clear communication standards across telephone, email and other guest communication channels.\nDrive performance and conversion\nMonitor performance through clear KPIs, including response times, conversion, call handling, upselling and service quality. Identify opportunities and take action to improve both commercial results and the guest experience.\nOwn the reservations operation\nEnsure that individual and group reservations are handled accurately, efficiently and consistently across all Zoku locations. Manage priorities, create clear ways of working and step into the daily operation when additional support is needed.\nTurn group enquiries into business\nOwn the group reservations process and directly manage the Groups & Events Coordinator. Ensure enquiries are properly qualified, followed up and converted, with accurate information in the PMS and clear handovers to Sales, Meetings & Events and Operations.\nCollaborate across the business\nWork closely with Revenue Management on occupancy, rates, availability and booking trends, and with Sales on qualified leads, corporate accounts and partner relationships. Share relevant insights and ensure smooth handovers between Reservations and the wider business.\nImprove processes, systems and knowledge\nOwn and continuously improve the procedures, standards and systems used within Reservations. Ensure the team uses the PMS, GDS, OTA platforms and other reservation tools correctly and consistently.\nCreate structured onboarding and ongoing training covering systems, procedures, commercial awareness and customer service.\nWHAT’S IN IT FOR YOU?\nA salary starting from €3,300 gross per month, based on your experience and know-how.\n\nA full-time position of 40 hours per week, based at our Support Office in Amsterdam.\n\nA hybrid working policy that allows you to work from home up to two days per week.\n\nCool benefits, including a free after-work drink, various discounts and friends-and-family rates at all Zoku locations.\n\nAn international and purpose-driven company with colleagues from across the globe.\n\nOn-the-job development opportunities and regular events to celebrate achievements and milestones.\n\nA personal Swapfiets or travel allowance for commutes of more than 1 km.\n\nRequirements\nWE LOVE PEOPLE WHO\nAre warm, approachable and empathetic, while being clear about expectations and accountability.\n\nKnow how to lead, coach and develop an operational team.\n\nCombine an excellent service mindset with commercial awareness.\n\nCreate structure and maintain an overview in a fast-moving environment.\n\nTake ownership and proactively identify opportunities for improvement.\n\nEnjoy working across departments and bringing different stakeholders together.\n\nAre tech-savvy and always look for ways to work smarter and more efficiently.\n\nHave experience working in an international environment.\n\nA FEW MUST-HAVES\nYou have at least three years of experience within Reservations, Customer Service or a comparable operational department, including team leadership responsibilities.\n\nYou have experience with reservation systems, a Property Management System, GDS platforms and OTAs.\n\nYou understand the reservation journey for both individual and group bookings.\n\nYou are confident working with performance targets and operational KPIs.\n\nYou are fluent in English. Dutch or another European language is a plus.\n\nYou are an EU resident or have a valid Dutch working permit.\n\nYou are based in or willing to commute to Amsterdam.\n\nYou are flexible when the operation requires additional support.\n\nYou are available to work full-time.","description_format":"text","description_chars":5548,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Dutch","level":"All levels","optional":true},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"Netherlands","iso":"NL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Home Appliances","Kitchenware & Cookware"],"lifecycle":[{"event":"open","at":"2026-10-19T07:18:53Z"}],"visa":[],"liveness":{"score":73,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.809,"p_room":0.9,"age_days":13,"expected_fill_days":23,"reasons":["conf:3","win:mid"],"computed_at":"2026-10-22T06:10:10Z"},"pay":{"stated_usd_annual":44472,"is_top_pay":false},"html_url":"https://alion.io/job/zoku-llc-reservations-manager","json_url":"https://alion.io/job/zoku-llc-reservations-manager.json","meta":{"generated_at":"2026-10-23T03:32:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5837,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":678560},"rest":"https://alion.io/mcp/rest/get_company?id=678560"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fzoku-llc-reservations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fzoku-llc-reservations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fzoku-llc-reservations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/zoku-llc-reservations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fzoku-llc-reservations-manager"}]}