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Our teams work across different markets and languages, creating opportunities to learn, grow and develop professionally.\nAbout the role\nWe are looking for a Concierge Support Agent - Tier 2 to join our Customer Support team.\nIn this role, you will provide personalized and high-quality support to high-value customers through calls, emails and live chat, ensuring a consistently excellent customer experience.\nYou will be part of a team focused on resolving customer needs efficiently, maintaining high service standards and achieving First Contact Resolution (FCR) whenever possible.\nWhat you will do\nProviding exceptional customer support via calls, emails, and live chat, identifying needs and resolving issues efficiently\n\nStriving for First Contact Resolution (FCR) through clear, accurate, and professional communication\n\nManaging multiple customer interactions simultaneously while maintaining productivity and service quality\n\nMaintaining strong product and service knowledge to 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