{"id":3615424,"url":"https://alion.io/job/zonamerica-sr-service-delivery-engineer","title":"Sr Service Delivery Engineer","company":{"id":2225587,"name":"Zonamerica","domain":"zonamerica.com","url":"https://alion.io/company/zonamerica","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":{"grade":"B","score":72,"open_postings":55,"ghost_share":0.473,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":49,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Montevideo, Uruguay"],"countries":["UY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"Rest API","optional":false},{"name":"Selenium","optional":false},{"name":"SOAP","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2024-12-26T00:00:00Z","employer_posted_date":"2024-12-26","last_verified_at":"2026-11-06T05:03:26Z","board_verified":true,"closed_at":null,"days_open":680,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":679},"description":"Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.\nPositioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.\nSimply put, we connect people with moments that matter.\nTeam Description\nThis position is within the Lodging, Ground and Sea Product Support & Consulting Services Organization. This analyst will work closely with Product Management, Supplier Sales Account Management as well as the Global Product Development Group (GPD). Additionally, the role requires customer liaison duties with customer technical teams.\nResearch and analyze application systems to develop an understanding of internal and/or external customer business requirements for the development of system solutions to existing system performance issues and applications for new systems. Provide technical support to the Associate Help Desk as required during the troubleshooting process. Track and communicate status of problems and bugs; revise documentation of system revisions and modifications, as needed. May provide technical assistance to less experienced application system analysts.\nProvide testing and implementation activities for multiple types of connectivity platforms for Lodging, Ground and Sea Suppliers involving such things as test scripts, problem logs, customer coordination and communication, status calls, testing and sign off.\nThe service and support team maintains direct contact with customers pre-sale or post-sales or both.\nRole and Responsibilities:\nCustomer Orientation: Meets the expectations and requirements of both internal and external customers\nProblem Solving: Uses rigorous logic and methods to troubleshoot and solve difficult problems with effective solutions\nAnalytical/Logical Reasoning: Uses reasoning to identify logical connections and conclusions\nDocumentation: Enters, transcribes, records, stores or maintains information in written or electronic form\nSystems Analysis: Understands how a system should work and how changes in conditions, operations, and the environment will affect outcomes, knowledge of products and system architecture\nResearch and Analysis: Uses a variety of methods to examine and explore issues and identify relevant themes\nCommunication: Structures communication and conveys ideas and information clearly, both verbally and in writing\nTeamwork: Promotes global cooperation, collaboration and partnerships between individuals and groups\nPersonal excellence: Committed to and actively works towards continuous improvement, personal leadership, and meeting or exceeding goals\nTechnical Skills:Hands on experience in QA Automation (Selenium, SOAP and REST etc.). Knowledge on QA Automation framework will be a plus.\nKnowledge on APIs - SOAP (XML) vs REST (JSON) - How to use, debug\nWorking knowledge in Databases, CRUD operations using SQL\nWorking knowledge using POSTMAN tool for web services testing and debugging.\nReview and analyze log files and Data Analytics.\nproduct support specialist\nproduct support analyst\nsystems integration engineer\ntechnical support\ncustomer service\ncustomer training\nsales support\n\nQualifications and Education Requirements:\nMinimum High School diploma, University student or graduate. Technical experience strongly desired\nDemonstrates good time management and priority setting skills\nDemonstrates effective teamwork skills\nDemonstrates ability to work under pressure and handling complexity\nProficient English and Spanish written and oral communication skills\nMust be organized, able to multi-task and work in all areas as needed\nProven analytical and troubleshooting skills\nExcellent customer service skills\nTravel Industry background is desired.\nExperience with travel distribution/reservation systems (Sabre, Galileo, Amadeus)\nITIL/ XML/ SQL/ API Programming\nExperience using Salesforce CRM tool\nBenefits\nWork in modern Zonamerica campus alongside all the amenities it has to offer!\nAnnual Performance bonus plans\nDevelopment opportunities in country or globally\nWe offer a competitive private health insurance for employees and eligible children \nExtra Paid Time Off (5 extra days each year) \n3 month paid parental leave (12 weeks for fathers/ 18 weeks for mothers) \nDaily meal allowance\nEnd of Year Break \nLife Insurance \nCorporate Social Responsibility opportunities\nRecognition and acknowledgement programs\nWe will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application. Please note that only candidates who meet the minimum requirements will proceed in the selection process. To learn more about the people and culture at Sabre, follow us on Facebook and LinkedIn.\nThis job posting comprises the law No 19691 and its decree No 73/019, which includes the people registered in the National Register of disabled people who have the skills and aptitude for the position described in the present posting.","description_format":"text","description_chars":5325,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"Spanish","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Health insurance","Life insurance","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Travel & Tourism"],"lifecycle":[{"event":"open","at":"2026-11-02T16:17:32Z"}],"visa":[],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":1,"p_active":0.281,"p_room":0.28,"age_days":680,"expected_fill_days":49,"reasons":["conf:0","ghost","win:tail","crowd:"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/zonamerica-sr-service-delivery-engineer","json_url":"https://alion.io/job/zonamerica-sr-service-delivery-engineer.json","meta":{"generated_at":"2026-11-06T06:09:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10788,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2225587},"rest":"https://alion.io/mcp/rest/get_company?id=2225587"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fzonamerica-sr-service-delivery-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fzonamerica-sr-service-delivery-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fzonamerica-sr-service-delivery-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/zonamerica-sr-service-delivery-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fzonamerica-sr-service-delivery-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3615424}},{"tool":"search_jobs","arguments":{"company":"zonamerica.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3615424},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}