{"id":3024896,"url":"https://alion.io/job/zoom-communications-partner-solutions-engineer","title":"Partner Solutions Engineer","company":{"id":3099,"name":"Zoom Communications","domain":"zoom.com","url":"https://alion.io/company/zoom","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":97,"open_postings":9,"ghost_share":0,"stale_share":0.333,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":131200,"max":262400,"currency":"USD","period":"year","gross":null,"usd_annual":262400},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-21T18:49:00Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-29T07:26:06Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"What You Can Expect\nZoom is seeking a Partner Solutions Engineer with strong Customer Experience (CX) and Contact Center experience to help partners grow their Zoom practice and deliver modern, AI-first customer engagement solutions.\nIn this role, you will work closely with channel partners across North America to enable, position, and expand Zoom Customer Experience solutions. You will act as a trusted technical advisor, helping partners connect business needs to practical solution designs across CX, AI, voice, and adjacent platform capabilities.\nThe ideal candidate brings deep CX knowledge, strong channel experience, technical credibility, and a passion for helping partners build differentiated solutions that improve customer engagement and business outcomes.\nAbout the Team\nZoom helps people and businesses connect, collaborate, and deliver better experiences. As we continue to grow our partner ecosystem, the Partner Solutions Engineering team plays a critical role in helping partners build, position, and scale Zoom solutions in the market.\nResponsibilities\nServe as a pre-sales technical advisor to channel partners across North America, with a focus on CX and contact center solutions.\nBuild strong relationships with partner pre-sales teams, architects, practice leaders, and other key stakeholders.\nLead technical onboarding and enablement for partners building or expanding Zoom Customer Experience capabilities.\nDeliver technical workshops, training sessions, demos, and ongoing enablement aligned to partner maturity and growth goals.\nWork with priority partners to build and execute technical plans that grow adoption, strengthen solution readiness, and expand their Zoom CX practice.\nTranslate partner business goals and technical requirements into scalable solution designs and recommended architectures.\nHelp partners position AI as a core part of modern CX transformation, including self-service, agent assist, analytics, automation, and customer engagement workflows.\nMaintain working knowledge of adjacent Zoom portfolio areas, including voice, AI, and platform capabilities that support broader CX-led conversations.\nCollaborate with internal sales, product, partner, and specialist teams to share field feedback, address adoption blockers, and improve partner readiness.\nUnderstand and communicate relevant security, compliance, and regulatory considerations within CX and contact center environments.\nWhat We're Looking For\n5+ years of solution engineering, sales engineering, partner engineering, or related experience in CX, CCaaS, or cloud contact center environments.\nStrong knowledge of modern CX technologies and workflows, including contact center, workforce engagement, analytics, conversational AI, chatbots, voicebots, workflow automation, and customer journey solutions.\nExperience working with channel partners on technical enablement, practice development, and solution strategy.\nAbility to position CX solutions within broader communications, collaboration, and AI platform conversations.\nUnderstanding of AI-driven trends shaping the CX and CCaaS market.\nExperience building and executing partner technical enablement or growth plans.\nStrong presentation, communication, and relationship-building skills.\nUnderstanding of sell-through channel models and partner business structures.\nExperience implementing, designing, or architecting CX solutions is a plus.\n\nSalary Range or On Target Earnings:\n$131,200.00 - $262,400.00In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.\nNote: Starting pay will be based on a number of factors and commensurate with qualifications & experience.\nWe also have a location based compensation structure; there may be a different range for candidates in this and other locations\nAt Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!\nAnticipated Position Close Date:\n11/22/26Ways of Working\nOur structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.\nBenefits\nAs part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.\nAbout Us\nZoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.\nWe’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.\nOur Commitment\nAt Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know-we’re here to support you at every step.\nIf you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.\nOur interviews are supported by BrightHire, a tool that helps us create a consistent and thoughtful interview experience and may include recordings. Please refer to our candidate privacy statement for more information of how we use your data.\n#LI-Remote","description_format":"text","description_chars":6252,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Education","Events & Ticketing","Internet Services","Software"],"lifecycle":[{"event":"open","at":"2026-10-21T18:49:00Z"}],"visa":[],"liveness":{"score":83,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.88,"p_room":0.945,"age_days":7,"expected_fill_days":19,"reasons":["conf:3","velocity","win:mid"],"computed_at":"2026-10-29T05:49:05Z"},"pay":{"stated_usd_annual":262400,"is_top_pay":true},"html_url":"https://alion.io/job/zoom-communications-partner-solutions-engineer","json_url":"https://alion.io/job/zoom-communications-partner-solutions-engineer.json","meta":{"generated_at":"2026-10-29T10:03:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15160,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3099},"rest":"https://alion.io/mcp/rest/get_company?id=3099"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fzoom-communications-partner-solutions-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fzoom-communications-partner-solutions-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fzoom-communications-partner-solutions-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/zoom-communications-partner-solutions-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fzoom-communications-partner-solutions-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3024896}},{"tool":"search_jobs","arguments":{"company":"zoom.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3024896},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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