{"id":1213225,"url":"https://alion.io/job/zoop-key-account-manager-data-market-intelligence","title":"Key Account Manager (Data & Market Intelligence)","company":{"id":417,"name":"ZOOP","domain":"quagga.in","url":"https://alion.io/company/zoop","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9500,"max_usd":25000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2370},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-09-25T05:36:46Z","employer_posted_date":null,"last_verified_at":"2026-09-25T05:36:46Z","board_verified":false,"closed_at":null,"days_open":19,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":19},"description":"We are looking for a Key Account Manager to own and grow relationships with enterprise customers using our MSI and VFI platforms and associated analytics engagements. The role will initially focus on Motor Sales Intelligence (MSI), a market intelligence and decision-support platform built on granular vehicle registration data, enabling automotive OEMs and businesses to analyse market share, sales patterns, product mix, micro-markets, dealer/network opportunities, financing trends and competitive dynamics. The KAM will also manage VFI engagements and other Data & Analytics solutions as the business expands.\nThis is not a conventional customer support role. The ideal candidate should be able to understand a customer's business problem, translate it into an analytics requirement, work with internal Product/Analytics teams to deliver the solution, communicate the insight back to the customer, and identify opportunities to deepen the relationship.\nThe candidate will have responsibilities across the following functions:\nAccount Ownership and Relationship Management:\nOwn a portfolio of strategic enterprise/B2B accounts and act as the primary relationship owner.\nBuild relationships with business heads, strategy, sales, market intelligence, analytics, network planning, finance and senior management stakeholders.\nUnderstand each customer's business priorities, decision-making processes and evolving data/analytics requirements.\nEstablish yourself as a trusted business and analytics partner rather than only a product point of contact.\nAnalytics and Business Problem Solving:\nUnderstand customer business questions and translate them into structured analytics requirements.\nWork with customers to identify where granular market, sales, financing and competitive data can support business decisions.\nDevelop an understanding of MSI/VFI capabilities and determine the appropriate product, dashboard, analysis or custom engagement for a given business problem.\nInterpret dashboards, reports and analytical outputs and communicate the key business implications to non-technical stakeholders.\nSupport customers in converting data and analytics into actionable business insights.\nDelivery and Customer Success:\nOwn the end-to-end customer experience across onboarding, implementation, recurring deliveries, custom analyses and ongoing product adoption.\nCoordinate closely with Product, Analytics, Technology, Data and Support teams to ensure timely and accurate delivery.\nOwn customer expectations, timelines, dependencies and escalations across MSI and VFI engagements.\nReview analytical outputs from a business perspective to ensure they address the original customer requirement.\nConduct regular business reviews/QBRs covering delivered insights, usage, business requirements, challenges and future opportunities.\nDevelop account-level success plans and drive measurable customer value.\nAccount Growth and Commercial Ownership:\nIdentify opportunities for cross-sell, upsell, additional modules, custom analytics, new geographies/use cases and account expansion.\nWork with Sales to convert identified opportunities within existing accounts.\nIdentify adjacent business problems that can potentially be solved using ZOOP's data and analytics capabilities.\nSupport renewals by demonstrating ongoing product value and relevance to customer business priorities.\nBuild multi-stakeholder relationships within accounts to increase product adoption and account depth.\nCustomer and Product Feedback:\nCapture structured feedback on product capabilities, data coverage, analytical requirements and customer workflows.\nTranslate customer feedback into actionable inputs for Product, Analytics and Technology teams.\nIdentify recurring customer requirements that could evolve into scalable product capabilities.\nStay informed about customer industry dynamics, competitive landscape and emerging data/analytics use cases.\nRequirements:\nBachelor's degree in Business, Management, Technology, Finance, Economics, Engineering or a related field.\n4+ years of experience in Key Account Management, Account Management, Customer Success, Client Servicing, Business Consulting, Solution Consulting or a similar B2B customer-facing role.\nExperience managing enterprise/B2B customers with multiple stakeholders.\nExperience with SaaS, data, analytics, BI, market intelligence, research, technology or enterprise solutions.\nDemonstrated ability to understand business requirements and translate them into actionable requirements for internal teams.\nStrong ability to understand and communicate data, analytics, dashboards and business insights.\nStrong Excel and data interpretation skills.\nStrong presentation, communication and stakeholder management skills, including interaction with senior business stakeholders.\nExperience managing customer implementations, recurring deliveries, projects or solution deployments.\nCommercial orientation with experience in retention, account expansion, cross-selling, upselling or revenue growth.\nStrong ownership and ability to independently manage multiple accounts, requirements and priorities.\nBasic understanding of SaaS/cloud-based products and technology platforms.\nAbility to bridge business, analytics, product and technology teams.\nPreferred Background:\nCandidates with experience in the following would be particularly relevant:\nB2B / Enterprise SaaS\nData & Analytics / BI platforms\nMarket Intelligence / Business Intelligence\nAutomotive / OEM / Mobility\nAutomotive dealership or dealer technology\nVehicle financing / FinTech / BFSI\nConsulting / Business Consulting\nResearch and analytics firms\nEnterprise technology/data products\nCustomer-facing roles involving analytics, technology or complex B2B solutions\nExperience working with automotive OEM Sales, Strategy, Market Intelligence, Network Planning, Product Planning, Marketing or Finance teams would be an advantage.\nGood to Have:\nBusiness-first mindset: Understands the customer's business problem before jumping to the product.\nData orientation: Comfortable interpreting data and analytical outputs and asking the right questions.\nConsultative approach: Can turn a business question into an analytics problem and identify how ZOOP can help solve it.\nDelivery ownership: Takes responsibility for getting the right output to the customer, not simply coordinating tasks.\nEnterprise relationship skills: Can build credibility with both working-level users and senior decision-makers.\nCommercial mindset: Spots opportunities to expand relationships based on genuine customer requirements.\nCross-functional execution: Can effectively bridge customers with Analytics, Product, Technology and Sales teams.\nHigh ownership: Comfortable working in a growing business where processes are still evolving, and customer requirements can be complex.","description_format":"text","description_chars":6821,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Fraud Detection","Identity 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