{"id":252410,"url":"https://alion.io/job/zoox-manager-city-operations-3","title":"Manager, City Operations","company":{"id":3626,"name":"Zoox","domain":"zoox.com","url":"https://alion.io/company/zoox","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":72,"open_postings":43,"ghost_share":0,"stale_share":0.907,"repost_share":0,"time_to_fill_p50_days":85,"computed_at":"2026-11-02T06:13:15Z"}},"role":"HR","role_family":"HR","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Houston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":149000,"max":179000,"currency":"USD","period":"year","gross":null,"usd_annual":179000},"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Machine Learning","optional":false}],"status":"live","first_seen_at":"2026-05-06T19:09:36Z","employer_posted_date":"2026-05-06","last_verified_at":"2026-11-02T15:51:17Z","board_verified":true,"closed_at":null,"days_open":179,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":179},"description":"Zoox is developing the first ground-up, fully autonomous robotaxi fleet and the supporting ecosystem required to bring this revolutionary technology to market. At the intersection of robotics, machine learning, and design, Zoox aims to provide the next generation of mobility-as-a-service in urban environments. As a Manager, City Operations, you will be pivotal in bringing our autonomous vehicle service to life in our new markets. This position focuses on managing the day-to-day operations of our L3 test vehicles and robotaxi fleet, ensuring exceptional mission success and service delivery while maintaining the highest safety standards.\nIn this role, you will:\nLead, develop, and manage teams of Zoox and contingent workforce personnel responsible for Zoox’s test fleet and robotaxi service fleet.\nDevelop and implement operational strategies to optimize fleet performance by mastering operational workflows and performance metrics to eliminate waste and create value\nOversee daily fleet operations, including vehicle deployments, maintenance tracking, and service coverage.\nDrive operational excellence by being customer-focused and partnering with product and key stakeholders to create the ultimate rider experience for our customers and business partners\nCollaborate with cross-functional teams to ensure smooth integration of technology updates and service enhancements.\nBuild and maintain strong relationships with local stakeholders and regulatory bodies.\nEstablish and monitor KPIs for service reliability, safety, and customer satisfaction.\nPlan, evaluate, and improve site operations in terms of quality, safety, and efficiency.\nDeliver effective change leadership while regularly communicating performance trends and improvements to the organization\nQualifications\nBachelors Degree\n8+ years leading the business side of relevant large-scale operations\n3+ years of managing large teams of FTEs and contingent labor\nManagement of continuous safety standards and improvement initiatives\nExperience in change management processes & managing large amounts of data\nAbility to work on-site at your market’s facilities\nAbility to travel when necessary\nBonus Qualifications\nMaster's degree in a relevant discipline (Business Administration, Engineering, Computer Science, Program Management, etc.)\n5+ years working in an NPI environment and cross-functionally with PMO or engineering organizations\nWorking with cross-functional teams on go-to-market initiatives\nExperience in the autonomous vehicle, transportation dispatch, and emergency response industries\nPMP certification, or equivalent.","description_format":"text","description_chars":2601,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Autonomous Driving","Smart Mobility","Automotive Manufacturing","Ride Hailing"],"lifecycle":[{"event":"open","at":"2026-09-05T11:06:43Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 373 · green card filings: 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