Senior Technical Program Manager, Systems and Business Process Review

As the TPM (Systems & Business Process Review), you will play a critical role in evaluating and optimizing Manufacturing Business Processes including Production Planning, Manufacturing Execution, Equipment & Asset Management, Manufacturing Quality, Logistics processes and relevant Business Application Systems. This role will serve as a champion of change management, working with cross-functional teams to assess existing workflows, identify business needs at scale, and recommend and lead structured improvements that enhance scalability, cost-effectiveness, and operational excellence.

In this role, you will collaborate closely with stakeholders across all Manufacturing Operations teams, leveraging your experience scaling complex manufacturing environments. This role requires a targeted balance of Lean methodologies and continuous improvement alongside expertise in SAP/ERP systems to ensure process optimizations are seamlessly integrated into our Business Application Systems.

In this role, you will

• Lead Business Process Reviews across Manufacturing Operations, analyzing end-to-end workflows and identifying opportunities for standardization, simplification, optimization, and scalability.
• Partner with business stakeholders to define future-state processes, operational requirements, success criteria, and key performance metrics.
• Program manage the Systems Pillar of the Zoox Production System (ZPS), ensuring effective implementation, integration, adoption, and sustainment of business systems.
• Drive cross-functional alignment across Business, BizApps, IT, HR, Legal, and other stakeholders to translate operational needs into process and system solutions.
• Develop and execute change management, communication, and adoption strategies to support successful deployment of new systems, processes, and operating models.
• Facilitate workshops, stakeholder reviews, and continuous improvement activities, while monitoring process effectiveness, compliance, adoption metrics, and post-implementation outcomes.

Qualifications

• Bachelor's degree in Business Administration, Engineering, Information Systems, Operations Management, Program Management, or a related field.
• 8+ years of experience leading business process transformation, enterprise systems implementations, or large-scale cross-functional programs in a manufacturing, operations, or technology environment.
• Demonstrated experience analyzing and redesigning business processes, translating operational requirements into scalable system and process solutions.
• Strong understanding of enterprise business systems, including ERP, Quality Management Systems, PLM, MES, or related platforms in a manufacturing and logistics environment.
• Excellent analytical skills with the ability to assess complex processes and develop actionable recommendations.
• Strong written and verbal communication skills, with the ability to convey technical information effectively.

Bonus Qualifications

• SAP Certified Application Associate in relevant modules.
• Master's degree in Business Administration, Engineering, Program Management, etc.
• PMP, PgMP, or similar project management certification