Senior/Staff Technical Program Manager - Live Service Operations

The Program Management Office (PMO) at Zoox is responsible for driving cross-functional program planning and execution at the highest level. We partner with leaders from across the company in vehicle development, system design, software engineering, manufacturing, fleet operations, and business functions to develop and deliver major corporate milestones on the path to launch, and beyond. Our program managers contribute to the end to end success of technical, integrated product milestones involving both of our vehicle platforms - the Toyota Highlander test fleet and Zoox’s purpose-built robotaxi.

In this role, you will:

• Partner with a wide range of department managers to translate the top-down corporate strategy and milestones into detailed technical roadmaps, timelines, and deliverables
• Influence key decisions working cross-functionally across engineering, manufacturing, product, operations, and strategy to reach the right outcomes
• Establish standard reports to provide concise and effective communications to key stakeholders on program status, issues/risks, and accomplishments
• Define and develop new KPIs and other methods to measure performance that best translate progress toward goals
• Ensure the program goals are aligned with business objectives; build and sustain momentum among cross-functional TPMs and workstreams towards delivering on time and on target
• Maintain a strong technical understanding of our vehicle platforms, software lifecycle, safety clearance process, and live robotaxi service operations
• Build deep trust and credibility with technical department managers to steer high-stakes decisions and negotiate trade-offs across competing organizational priorities.

Qualifications:

• BS or MS degree in an engineering discipline or equivalent experience
• 7+ years of experience in engineering, program management, or management consulting with a focus on product launches
• Success in driving complex SW/HW integration processes and optimizations, and leading complex cross-functional programs end to end
• Comfortable leading through ambiguity and enabling teams to perform in this environment
• Proficient in tools or processes required to manage complex projects (i.e., Gantt chart, risk matrix, Smartsheet, Jira, etc.)
• Excellent written, presentation, and verbal communication skills are a must, and the ability to create visualizations of KPIs and program risks

Bonus Qualifications:

• Project Manager Professional certification (PMP) or equivalent
• Experience with autonomous vehicles, robotics, test platforms, simulation, and automotive or aerospace processes is highly desired
• Experience with developing and scaling strategy, processes
• Strong foundational background in Systems Engineering
• Prior experience in the Autonomous Vehicle (AV) or Aerospace/Airline industries