Product Analyst (Mid and Senior Level) - Joint Account

At Zopa, analysts are the people who inspire ideas and strategies to drive our business forward and make our products better for customers. Our analysts are a mix of creative problem solvers and number whizzes with a passion for translating data into business opportunities and delivering insights to drive decision-making. They're also excellent communicators with the ability to story-tell with data to both technical and non-technical stakeholders.

Our analysts are deeply embedded into the business and will interact with individuals at every level, from managers to our leadership team.

The role

We’re looking for a Product Analyst to join our Joint Current Account team.

You will be joining the team as they launch a new product that is fundamental to the bank’s future growth ambitions. We operate like a startup within the wider bank; we’re obsessive about our mission to build a powerfully simple to use and feature-rich everyday account that customers will love.

As a Product Analyst, you will develop a detailed understanding of who our customers are and how they use the account, guiding product development towards innovative features and experiences and owning customer outcomes.

This role is ideal for someone who wants to work in a fast-paced environment where you can have an outsized impact in the early stages of a new product. With so many decisions to inform, quick high conviction directional insights will sometimes be more valuable than achieving 100% precision with every analysis.

A day in the life

• Partnering with Product Managers, Designers, Engineers and Analysts across Zopa, delivering trusted insights daily to inform decisions and improve the Joint Account product
• Designing and evaluating statistically rigorous experiments to support rapid iterative product development as we test our way through uncertainty
• Defining metrics that will be our source of truth for product performance, quality of user experience, and progress on key results
• Owning your analytics roadmap, proactively identifying opportunities for further analysis and prioritising the highest impact work
• Building at the cutting edge of AI-enabled analytics, developing new tools for natural language insight generation and powerful internal data apps

About you

• Technical: Experience in an analytical role with strong data manipulation skills in SQL and/or Python. You’re comfortable getting stuck into large datasets and extracting insight that drives decision making
• Delivery: You’ve worked in a fast-paced environment (e.g. fintech, start-up, consulting). You prioritise for impact and strike the right balance between precision and effort depending on the context
• Clarity: You thrive in an environment with unstructured, open-ended problems. You’re able isolate signal from the noise and bring clarity to decision-makers
• Influence: You communicate clearly and explain complex concepts to both technical and non-technical stakeholders. You’re not afraid to challenge where appropriate, but you always approach others with respect and sensitivity
• Motivation: You are self-starter with a bias to action who doesn’t wait to be told what to do. You’re excited about building innovative banking products

Nice to have

• You’ve conducted experiments such as A/B tests and run causal analyses to isolate statistically significant impacts of product changes and other events
• You're an expert at creating intuitive data visualisations and self-serve data products that tell a story
• You’re used to working in cross-functional teams, collaborating with a variety of stakeholders across different disciplines
• You’ve defined and built metrics to track product performance on conversion, activation, retention and engagement
• You have experience working with consumer-facing fintech (or similar) digital products