{"id":2689440,"url":"https://alion.io/job/zorba-consulting-l1l2-support-engineer","title":"L1/L2 Support Engineer","company":{"id":3800188,"name":"Zorba Consulting","domain":"zorbaconsulting.in","url":"https://alion.io/company/zorba-consulting","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Delhi, India","Mumbai, India","Kolkata, 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looking for experienced O365 (Microsoft 365) L1/L2 Support Engineers to provide technical support, troubleshoot Microsoft 365 applications, and ensure smooth day-to-day IT operations for enterprise users.\n\nKey Responsibilities :\n\n- Provide L1/L2 technical support for Microsoft 365 applications and services.\n\n- Troubleshoot Outlook, Exchange Online, Microsoft Teams, SharePoint Online, and OneDrive issues.\n\n- Manage user accounts, license assignments, password resets, and access permissions.\n\n- Resolve email delivery, mailbox configuration, calendar, and connectivity issues.\n\n- Support Microsoft Entra ID (Azure AD), MFA, authentication, and user provisioning.\n\n- Perform basic administration using Microsoft 365 Admin Center and Exchange Admin Center.\n\n- Handle incidents and service requests through ITSM/ticketing tools while meeting defined SLAs.\n\n- Escalate complex issues to L3 or relevant technical teams.\n\n- Maintain incident records, troubleshooting documentation, and operational procedures.\n\n- Provide remote end-user support and ensure timely incident resolution.\n\nMandatory Skills :\n\n- Minimum 4+ years of experience in Microsoft 365 / O365 technical support.\n\n- Hands-on experience in L1/L2 support and incident management.\n\n- Strong troubleshooting knowledge of Outlook and Exchange Online.\n\n- Working knowledge of Microsoft Teams, SharePoint Online, and OneDrive.\n\n- Experience with Microsoft Entra ID (Azure AD), MFA, user provisioning, and license management.\n\n- Familiarity with ITSM tools, ticket management, and SLA-based support.\n\n- Good communication, customer service, and troubleshooting skills.\n\nPreferred Skills :\n\n- PowerShell scripting for Microsoft 365 administration.\n\n- Knowledge of ITIL processes and incident, problem, and change management.\n\n- Experience supporting enterprise users in a corporate IT environment.\n\nCandidate Requirements :\n\n- Candidates must have 4+ years of relevant Microsoft 365/O365 support experience.\n\n- Candidates should be comfortable working in a hybrid model from NCR, Mumbai, or Kolkata.\n\n- Strong customer service orientation and the ability to troubleshoot technical issues independently are essential.\nSkills\nTechnical Support, Troubleshooting, Office 365, SharePoint Online, Incident Management, Ticketing System, ITIL, Entra ID, ITSM","description_format":"text","description_chars":2313,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["AI Consulting & Integration","Analytics & BI Consulting"],"lifecycle":[{"event":"open","at":"2026-10-16T08:29:40Z"}],"visa":[],"liveness":{"score":89,"band":"hot","label":"Hiring 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