{"id":2687817,"url":"https://alion.io/job/zpower-apootoenjinia","title":"サポートエンジニア","company":{"id":2677005,"name":"AZPower","domain":"azpower.co.jp","url":"https://alion.io/company/azpower","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"HERP","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tokyo, Japan"],"countries":["JP"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":4820000,"max":5620000,"currency":"JPY","period":"month","gross":null,"usd_annual":429324},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":true},{"name":"Copilot","optional":true}],"status":"live","first_seen_at":"2026-06-08T02:02:50Z","employer_posted_date":"2026-06-08","last_verified_at":"2026-10-21T19:48:38Z","board_verified":true,"closed_at":null,"days_open":135,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":135},"description":"フルリモート勤務可のサポートエンジニア新規サービス立ち上げに携わる！裁量大！技術力向上のための会社バックアップが手厚い！）\nDescription\n主な業務は、お客様からのお問い合わせに対する技術サポートです。お問い合わせはメール・チャット・電話で対応しますが、メール・チャットでの対応が中心となります。社内ナレッジの活用に加え、必要に応じて Microsoft テクニカルサポートとも連携しながら問題解決を行います。\nRequirements\n主な業務は、お客様からのお問い合わせに対する技術サポートです。お問い合わせはメール・チャット・電話で対応しますが、メール・チャットでの対応が中心となります。社内ナレッジの活用に加え、必要に応じて Microsoft テクニカルサポートとも連携しながら問題解決を行います。\nPreferred Experiences\n・Azure／Microsoft 365 関連の業務経験\n・サーバー／ネットワーク／レンタルサーバーなどのインフラ系サービス設計／構築経験\n・Azure／Microsoft 365 関連資格保有\n・カスタマーサポート体制構築経験\n・生成 AI や Copilot 系サービスの業務利用経験\n・ナレッジ管理、FAQ 整備、運用改善などの経験\nWe are looking for\n・チームワークを発揮して仕事を進めたい方\n・自発的に学習し、新しい技術をキャッチアップすることが好きな方\n・クラウドや AI を学び、さらにスキルアップしたいという気持ちの強い方\n・「作業」だけではなく、より良い運用やサポートのあり方を考えることが好きな方\n・AI を活用して業務品質や効率を高めていくことに興味がある方\nWorking Conditions\nSalary\n年収：482万円～562万円をベースとして要検討\n月給：39万1,845 円～45万8,450円\n基本給：28万9,920円～33万9,200円\n固定残業代：101,925 円～119,250円（固定残業時間／月：45時間0分）\n※固定残業時間45時間超えは追加の支払い対象となります（45時間には平日、休日、深夜などの所定外労働時間も含む）\n※前職の給与や経験を考慮して決定しております、まずはご相談ください。\n※その他、資格手当や諸々手当がございます。\nLocation\n本社東京都千代田区内神田2-4-2\n一広グローバルビル 8F\n※フルリモート勤務が可能です\nJob Type\n正社員\nWork hours\n勤務時間：9時～18時\n入社後半年以内で使える特休5日を付与しています！\n年間休日123日\n・完全週休二日制（土・日・祝日）\n・年末年始休暇\n・年次有給休暇（半年後13日付与）\nProbation period\n３カ月※試用期間中も待遇変動なし\nBenefits\n長期的に安心して働ける環境を整えていきます！\n①勤続手当※勤続年数×4,000円/月 ※12か月以上在籍\n②子供手当※扶養1名あたり@5,000円/月\n③テレワーク手当 ※10,000円/月\n④Power Lunch Dinner※上限10,000円/月\n⑤書籍購入補助\n⑥社内貸付金制度※上限30万円\n⑧資格取得支援※18か月（10,000円/月～20,000円/月）\n⑨freeeのe-learningの利用可\n⑩収入保障保険\n※交通費は実費支給です。","description_format":"text","description_chars":1425,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cloud Consulting & Migration"],"lifecycle":[{"event":"open","at":"2026-10-16T08:09:27Z"}],"visa":[],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":1,"p_active":0.177,"p_room":0.28,"age_days":135,"expected_fill_days":23,"reasons":["conf:1","win:tail","crowd:"],"computed_at":"2026-10-21T05:46:15Z"},"pay":{"stated_usd_annual":429324,"is_top_pay":true},"html_url":"https://alion.io/job/zpower-apootoenjinia","json_url":"https://alion.io/job/zpower-apootoenjinia.json","meta":{"generated_at":"2026-10-21T21:02:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29919,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2677005},"rest":"https://alion.io/mcp/rest/get_company?id=2677005"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fzpower-apootoenjinia"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fzpower-apootoenjinia"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fzpower-apootoenjinia"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/zpower-apootoenjinia\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fzpower-apootoenjinia"}]}