{"id":2705653,"url":"https://alion.io/job/zscaler-customer-support-associate-i-2","title":"Customer Support Associate I","company":{"id":1208,"name":"Zscaler","domain":"zscaler.com","url":"https://alion.io/company/zscaler","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":84,"open_postings":54,"ghost_share":0.019,"stale_share":0.556,"repost_share":0.037,"time_to_fill_p50_days":47,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mohali, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":6000,"max_usd":15000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":12},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Zero Trust","optional":false},{"name":"Zscaler","optional":false},{"name":"TCP/IP","optional":true}],"status":"live","first_seen_at":"2026-10-16T11:27:09Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-18T00:11:33Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform.\nWe believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler.\nRole\nWe are looking for a Customer Support Associate I to join our team. This is a Hybrid role, reporting to the Senior Manager, Customer Services in the Customer Success Organization department. As a vital member of the support organization, you will drive the seamless activation of products and services, ensuring technical accuracy through detailed URL analysis. You will serve as a critical point of contact for our customers, navigating technical migrations and service deliveries with precision and empathy to ensure an elite user experience.\nWhat you’ll do (Role Expectations)\nExecute essential tasks related to the activation of products, features, and services for a global customer base\nReview and analyze URLs to determine their purpose or content and assign them to the appropriate category\nManage inbound customer inquiries with a high degree of professionalism, ensuring efficient routing to specialized internal teams\nPartner cross-functionally across the organization to guarantee the successful delivery of complex services and technical features\nOwn customer-facing interactions for critical projects, including sharing vital updates regarding data center migrations and technical infrastructure changes\nWho You Are (Success Profile)\nYou act like an owner. Your passion for the mission fuels your bias for action, and you operate with the integrity that comes from genuinely caring about every customer outcome.\nYou are a problem-solver. You lean into challenges and are energized by finding solutions, knowing that tackling the difficult problems is where you deliver the greatest impact.\nYou are a learner. You possess a true growth mindset, constantly seeking feedback and developing your skills to become an even more effective partner and teammate.\nYou are customer-obsessed. You build deep empathy for both internal and external stakeholders, anchoring every decision in solving real-world problems for those we serve.\nYou operate with urgency. You recognize that in a high-growth environment, speed and quality must coexist, and you maintain a relentless focus on delivering high-impact results quickly.\nWhat We’re Looking for (Minimum Qualifications)\nDemonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving\nAt least 2 years of dedicated experience in a customer service or support environment\nFoundational understanding of networking concepts, including the OSI model\nDemonstrated expertise in customer interaction, project management, and disciplined time management\nProven ability to rapidly learn and apply new organizational processes, policies, and service knowledge\nWhat Will Make You Stand Out (Preferred Qualifications)\nGood understanding of TCP/IP protocols and general networking architecture\nDemonstrate a proven ability to leverage AI technologies and workflows to drive measurable operational efficiency\nCCNA certification or equivalent technical validation\nDirect experience managing high-touch customer engagements or communicating technical migration details\nAt Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.\nOur Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:\nVarious health plans\nTime off plans for vacation and sick time\nParental leave options\nRetirement options\nEducation reimbursement\nIn-office perks, and more!\nLearn more about Zscaler's hybrid working model and benefits here.\nBy applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.\nZscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.\nPay Transparency\nZscaler complies with all applicable federal, state, and local pay transparency rules.\nZscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.","description_format":"text","description_chars":6195,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Hybrid work","Parental leave"],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Network Security","Cloud Security"],"lifecycle":[{"event":"open","at":"2026-10-16T12:27:02Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":0,"expected_fill_days":47,"reasons":["conf:0","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/zscaler-customer-support-associate-i-2","json_url":"https://alion.io/job/zscaler-customer-support-associate-i-2.json","meta":{"generated_at":"2026-10-18T01:02:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1716,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1208},"rest":"https://alion.io/mcp/rest/get_company?id=1208"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fzscaler-customer-support-associate-i-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fzscaler-customer-support-associate-i-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fzscaler-customer-support-associate-i-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/zscaler-customer-support-associate-i-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fzscaler-customer-support-associate-i-2"}]}