{"id":2104907,"url":"https://alion.io/job/zscaler-manager-professional-services-consulting","title":"Manager, Professional Services & Consulting","company":{"id":1208,"name":"Zscaler","domain":"zscaler.com","url":"https://alion.io/company/zscaler","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":84,"open_postings":54,"ghost_share":0.019,"stale_share":0.556,"repost_share":0.037,"time_to_fill_p50_days":47,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Escazú, Costa Rica"],"countries":["CR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":36000,"max_usd":86000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1304},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Zero Trust","optional":false},{"name":"Zscaler","optional":false},{"name":"AWS","optional":true},{"name":"Azure","optional":true},{"name":"GCP","optional":true}],"status":"live","first_seen_at":"2026-10-08T17:41:34Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-18T10:06:02Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform.\nWe believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler.\nRole\nWe are looking for a Manager of Professional Services to join our team. This is a Costa Rica role, reporting to the Director of Professional Services AMS in the Professional Services department. You will lead the delivery and post-sales deployment programs for our clients. In this role, you’ll oversee a high-performing team of technical consultants and project managers, ensuring customer-centric excellence while driving the efficiency, scalability, and profitability of our cloud security solutions.\nWhat you’ll do (Role Expectations)\nLead and manage a technical team of consultants and project managers responsible for Zscaler solution deployments and support in the AMS Central Region\n\nOwn the hiring, onboarding, development, and performance management for the team to ensure high-quality delivery\n\nManage cross-functional relationships across Sales, Customer Success, Product Management, and Support to drive successful deployments\n\nParticipate in long-term planning and strategic decision-making with global partners, including PS Sales and Practice leads\n\nDrive operational excellence through process improvement, tooling, and the effective management of KPIs to enhance automation and reduce manual effort\n\nWho You Are (Success Profile)\nYou thrive in ambiguity, comfortably building the path as you walk it and seeing dynamic environments as opportunities to build something meaningful.\n\nYou act like an owner with a strong bias for action, operating with integrity and seamlessly navigating between high-level strategy and hands-on execution.\n\nYou are a problem-solver who runs toward challenges, laser-focused on finding solutions that deliver maximum impact.\n\nYou are a high-trust collaborator who is ambitious for the team, building trust through clear, candid, and respectful feedback.\n\nYou are a learner with a growth mindset, continuously seeking feedback and developing yourself to be a stronger partner and teammate.\n\nWhat We’re Looking for (Minimum Qualifications)\nFoundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain\n\n5+ years of experience in Professional Services or Consulting delivery within enterprise software or SaaS\n\n3+ years of experience in a leadership role managing delivery teams in a high-growth environment\n\nProven experience managing geographically distributed teams and cross-functional stakeholders\n\nDemonstrated experience in leadership development and implementing organizational strategy\n\nTechnical expertise in network technologies, VPNs, firewalls, proxies, and cloud security protocols\n\nWhat Will Make You Stand Out (Preferred Qualifications)\nExperience leveraging AI tools and automation to optimize delivery workflows, operational efficiency, or team performance\n\nDirect familiarity with Zscaler technology or cloud security frameworks\n\nRelevant industry certifications such as AWS, Azure, GCP, PMP, or CISSP, or an advanced degree in IT or Computer Science\n\n#LI-Hybrid #LI-IA1\nAt Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.\nOur Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:\nVarious health plans\nTime off plans for vacation and sick time\nParental leave options\nRetirement options\nEducation reimbursement\nIn-office perks, and more!\nLearn more about Zscaler's hybrid working model and benefits here.\nBy applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.\nZscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.\nPay Transparency\nZscaler complies with all applicable federal, state, and local pay transparency rules.\nZscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.","description_format":"text","description_chars":6131,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Hybrid work","Parental leave"],"hiring_locations":[{"name":"Costa Rica","iso":"CR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Network Security","Cloud Security"],"lifecycle":[{"event":"open","at":"2026-10-08T19:59:58Z"}],"visa":[],"liveness":{"score":62,"band":"ok","label":"Likely open","p_open":1,"p_active":0.618,"p_room":1,"age_days":8,"expected_fill_days":47,"reasons":["conf:0","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/zscaler-manager-professional-services-consulting","json_url":"https://alion.io/job/zscaler-manager-professional-services-consulting.json","meta":{"generated_at":"2026-10-18T11:42:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17412,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1208},"rest":"https://alion.io/mcp/rest/get_company?id=1208"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fzscaler-manager-professional-services-consulting"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fzscaler-manager-professional-services-consulting"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fzscaler-manager-professional-services-consulting"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/zscaler-manager-professional-services-consulting\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fzscaler-manager-professional-services-consulting"}]}