{"id":736610,"url":"https://alion.io/job/zscaler-manager-technical-support-engineering","title":"Manager, Technical Support Engineering","company":{"id":1208,"name":"Zscaler","domain":"zscaler.com","url":"https://alion.io/company/zscaler","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":83,"open_postings":49,"ghost_share":0.041,"stale_share":0.531,"repost_share":0.061,"time_to_fill_p50_days":46,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tokyo, Japan"],"countries":["JP"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":89000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":881},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Zero Trust","optional":false},{"name":"Zscaler","optional":false}],"status":"live","first_seen_at":"2026-09-11T10:55:43Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-27T19:05:52Z","board_verified":true,"closed_at":null,"days_open":46,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":46},"description":"Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform.\nWe believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler.\nOur Customer Success Strategy & Operations team uses valuable data and market research to help our customers succeed and drive value. Our teams collaborate to identify solutions using competitor and industry trend analysis, providing valuable insights for strategic decision-making. We're responsible for facilitating smooth transitions during organizational change efforts that promote employee adoption. You'll be an integral part of solving challenges faced by our frontline teams to help make Zscaler more efficient and effective in meeting our customers' needs.\nWe're looking for an experienced Manager of Product Support to join our team. This role would report into to the Director of Customer Services in Japan in a hybrid setting.\nEstablish operational goals and work plans and delegates assignments to your team\nPromote behavior, motivate, and above all, support the existing Product Support team - coach them, contribute to customer pursuits.\nYou will also work with our teams in Support, Engineering, Ops, and sales, so collaboration and team ethics are important.\nWork with the Customer Success Managers to support project and engagement plans with your clients and provide technical leadership during major incidents\nResolve the more difficult technical issues and lingering issues our clients may have\nWho You Are (Success Profile)\nYou thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.\nYou act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.\nYou are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.\nYou are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback-knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.\nYou are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.\nWhat We're Looking for (Minimum Qualifications)\nYou have more than 5 years of experience managing teams of up 15 members\nMinimum university degree in IT, or related field.\nMust have a detailed working knowledge of web-based security and network infrastructure, Security Proxies, such as NGFW, SSL/IPSec VPNs, and Firewalls, along with Customer management skills during and post incident response and the our clients choices.\nWhat Will Make You Stand Out (Preferred Qualifications)\nVendor certification CISSP, CCIE, CCNP, JNCIE, and MCSE a distinct advantage.\nAt Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.\nOur Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:\nVarious health plans\nTime off plans for vacation and sick time\nParental leave options\nRetirement options\nEducation reimbursement\nIn-office perks, and more!\nLearn more about Zscaler's hybrid working model and benefits here.\nBy applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.\nZscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.\nPay Transparency\nZscaler complies with all applicable federal, state, and local pay transparency rules.\nZscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.","description_format":"text","description_chars":6176,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Hybrid work","Parental leave"],"hiring_locations":[{"name":"Japan","iso":"JP","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Marine & Ocean Engineering","Network Security","Cloud Security"],"lifecycle":[{"event":"open","at":"2026-09-11T11:13:30Z"}],"visa":[],"liveness":{"score":34,"band":"fade","label":"Fading","p_open":1,"p_active":0.573,"p_room":0.6,"age_days":45,"expected_fill_days":46,"reasons":["conf:0","stale_co","velocity","win:late","crowd:brand"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/zscaler-manager-technical-support-engineering","json_url":"https://alion.io/job/zscaler-manager-technical-support-engineering.json","meta":{"generated_at":"2026-10-27T22:15:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13863,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1208},"rest":"https://alion.io/mcp/rest/get_company?id=1208"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fzscaler-manager-technical-support-engineering"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fzscaler-manager-technical-support-engineering"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fzscaler-manager-technical-support-engineering"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/zscaler-manager-technical-support-engineering\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fzscaler-manager-technical-support-engineering"}]}