{"id":262450,"url":"https://alion.io/job/zscaler-principal-production-engineer","title":"Principal Production Engineer","company":{"id":1208,"name":"Zscaler","domain":"zscaler.com","url":"https://alion.io/company/zscaler","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":82,"open_postings":52,"ghost_share":0.019,"stale_share":0.635,"repost_share":0.038,"time_to_fill_p50_days":46,"computed_at":"2026-10-03T05:45:00Z"}},"role":"DevOps","role_family":"DevOps","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Jose, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":164500,"max":235000,"currency":"USD","period":"year","gross":null,"usd_annual":235000},"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"AWS","optional":false},{"name":"C++","optional":false},{"name":"Commander.js","optional":false},{"name":"GCP","optional":false},{"name":"Grafana","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"Linux","optional":false},{"name":"OpenTelemetry","optional":false},{"name":"Prometheus","optional":false},{"name":"Python","optional":false},{"name":"Self-Healing","optional":false},{"name":"Zero Trust","optional":false},{"name":"Zscaler","optional":false},{"name":"Ansible","optional":true},{"name":"Azure","optional":true},{"name":"BGP","optional":true},{"name":"Chaos Engineering","optional":true},{"name":"DNS","optional":true},{"name":"HAProxy","optional":true},{"name":"JavaScript","optional":true},{"name":"Node JS","optional":true},{"name":"Terraform","optional":true}],"status":"live","first_seen_at":"2026-06-16T19:41:28Z","employer_posted_date":"2026-09-18","last_verified_at":"2026-10-04T01:05:26Z","board_verified":true,"closed_at":null,"days_open":109,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":109},"description":"Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange™ platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 160+ public exchanges globally and thousands of private exchanges at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform.\nWe believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler.\nRole\nWe are looking for a Principal Production Engineer to join our team. This role is available as a hybrid opportunity 3 days a week in San Jose, CA or Remote reporting to Production Engineering in the Cloud Infrastructure & Operations department. Join Zscaler to be a force multiplier for the reliability of a global platform processing 200+ billion transactions daily across tens of millions of enterprise users. \nIn this role, you will provide the technical vision and hands-on execution to drive an \"automation-first\" culture across the company. By maturing our observability and architectural standards, you will directly reduce our Mean Time to Mitigate (MTTM) and shape the scalability of our globally distributed, multi-cloud infrastructure.\nWhat you’ll do (Role Expectations)\nDesign and implement highly available, scalable infrastructure across AWS, GCP, and bare-metal environments\nDrive an \"automation-first\" culture by writing code (Python/Go) to eliminate manual toil and build self-healing systems\nImplement and maintain sophisticated observability (Prometheus, Grafana, OpenTelemetry), define SLIs/SLOs, and establish error budgets\nAct as a lead Incident Commander (TDO on-call), develop response playbooks, and conduct deep-dive post-incident analyses\nPartner with Engineering and partner teams to conduct operability reviews\nWho You Are (Success Profile)\nYou act like an owner with a bias for action and integrity.\nYou are a pragmatic builder obsessed with creating, iterating, and shipping.\nYou champion simplicity by distilling complex problems into clear, actionable plans.\nYou are data-driven, valuing evidence over assumptions.\nYou think at scale, building solutions and processes built to last a high-growth global organization.\nWhat We’re Looking for (Minimum Qualifications)\nFoundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain\n10+ years of experience managing reliability, scalability, and availability for large-scale production services\nDeep expertise in programming (e.g., Python, Go, or C/C++)\nStrong background in networking protocols, Linux/RHEL systems, and distributed architecture\nExperience in high-stakes incident management and participation in a 24/7 on-call rotation\nProficiency in leveraging ITIL frameworks and incident data to drive service maturity through systematic problem management and technical operability reviews\nWhat Will Make You Stand Out (Preferred Qualifications)\nExtensive experience with public cloud (AWS, Azure, GCP) and Infrastructure-as-Code (Ansible, Terraform, Helm, Temporal)\nExperience with chaos engineering and disaster recovery planning at scale\nExpertise in global routing (BGP) and traffic tunneling (GRE, IPSec) with a deep understanding of L7 proxy architectures (HAProxy), DNS at scale, and OS networking stack internals\n#LI-Hybrid #LI-RT101\nZscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.\nThe base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.\nBase Pay Range\n$164,500—$235,000 USD\nAt Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.\nOur Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:\nVarious health plans\nTime off plans for vacation and sick time\nParental leave options\nRetirement options\nEducation reimbursement\nIn-office perks, and more!\nLearn more about Zscaler's hybrid working model and benefits here.\nBy applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.\nZscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.\nPay Transparency\nZscaler complies with all applicable federal, state, and local pay transparency rules.\nZscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.","description_format":"text","description_chars":6540,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Hybrid work","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity"],"lifecycle":[{"event":"open","at":"2026-09-05T11:57:59Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 154 · green card filings: 48","filings_12m":154,"filings_prev_12m":180,"green_card_filings_12m":48,"median_offered_wage_usd":192500,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":110}],"liveness":{"score":11,"band":"cold","label":"Long shot","p_open":1,"p_active":0.385,"p_room":0.28,"age_days":108,"expected_fill_days":46,"reasons":["conf:4","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-03T05:45:00Z"},"pay":{"stated_usd_annual":235000,"is_top_pay":true},"html_url":"https://alion.io/job/zscaler-principal-production-engineer","json_url":"https://alion.io/job/zscaler-principal-production-engineer.json","meta":{"generated_at":"2026-10-04T01:17:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1684,"day_limit":5000,"remaining_today":3316,"minute_limit":60,"resets_at":"2026-10-05T00:00:00Z"}}}