{"id":1628328,"url":"https://alion.io/job/zt-systems-customer-operations-analyst","title":"Customer Operations Analyst","company":{"id":2190105,"name":"ZT Systems","domain":"ztsystems.com","url":"https://alion.io/company/ztsystems","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":87,"open_postings":21,"ghost_share":0,"stale_share":0.524,"repost_share":0,"time_to_fill_p50_days":41,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Analytics","role_family":"Analytics","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Secaucus, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":48000,"max_usd":90000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":991},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-01T00:00:00Z","employer_posted_date":"2026-09-01","last_verified_at":"2026-10-21T09:32:16Z","board_verified":true,"closed_at":null,"days_open":50,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":50},"description":"About The Role\nThe Customer Operations Analyst I supports day-to-day customer operations by managing orders, monitoring deliveries, and coordinating with internal teams to ensure customer needs are met. This role is ideal for an early-career professional looking to develop expertise in customer support, order management, and supply chain operations.\nKey Responsibilities\nProcess and track customer orders from entry through delivery.\nProvide customers with updates on order status, shipments, and delivery schedules.\nWork with Supply Chain, Manufacturing, Logistics, and Sales teams to resolve order issues.\nMonitor order backlog and identify potential delivery risks.\nMaintain accurate customer and order records in company systems.\nAssist with customer inquiries and support issue resolution.\nGenerate basic operational reports and analyze data to support decision-making.\nSupport process improvements and special projects as assigned.\nQualifications\nBachelor's degree in Business, Supply Chain, Operations, or a related field, or equivalent work experience.\n0-2 years of experience in customer service, operations, supply chain, logistics, or a related field.\nStrong attention to detail and organizational skills.\nProficiency in Microsoft Excel and Microsoft Office applications.\nExcellent communication and problem-solving skills.\nAbility to work effectively in a team environment and manage multiple tasks.\nPreferred Qualifications\nExperience with ERP systems such as SAP or Oracle.\nExperience in manufacturing, technology, or supply chain environments.\nFamiliarity with data analysis and reporting tools.\nKey Skills\nCustomer Service\nOrder Management\nData Analysis\nProblem Solving\nCommunication\nTeamwork\nAttention to Detail\nSuccess Measures\nTimely and accurate order processing.\nCustomer satisfaction and responsiveness.\nOrder accuracy and delivery performance.\nEffective collaboration with internal teams.\nAbout ZT Systems\nAt ZT Systems, a Sanmina Company, you’ll get to do work you are proud of alongside smart, passionate people. Every day, there are opportunities to collaborate with the best in the industry to design, build, and deliver impactful solutions to world-class customers. Along the way, you will gain hands-on experience in a fast-paced environment that’s challenging, rewarding, and career-defining.\nA culture built around our values we work hard and think fast. We view challenges as opportunities-to do better, push harder, and be faster than we were the day before. When we fail, we learn from it and move on together. And when we succeed, we use the momentum to go even further. We create value with everything we do, building the foundation of today-and transforming the future of tomorrow.\nJoin ZT Systems and help us build technology infrastructure that connects the world.\nWhat We Offer\nAt ZT Systems, a Sanmina Company, we believe that investing in our people is key to our continued growth and innovation. When you join our team, you’ll gain access to a comprehensive and inclusive benefits package designed to support your well-being, financial security, and professional development-both now and in the future.\nCompensation & Financial Security\n-Competitive base salary\n-Performance-based annual bonus eligibility\n-401(k) retirement savings plan\n-Tuition reimbursement for eligible education programs\nHealth & Wellness\n-Comprehensive medical, dental, and vision coverage with access to leading providers\n-Mental health resources and employee wellness support programs-\n-Company-paid life and disability insurance\nTime Away & Work-Life Balance\n-Paid time off (PTO) and company-paid holidays\n-Parental leave and family care support programs\nGrowth & Purpose\n-Structured training programs and on-the-job learning opportunities\n-Matching gifts and volunteer programs to support causes you care about\nThese benefits are available to eligible employees and are designed to grow with you as your career evolves. Full benefits and eligibility varies by work location. Learn more about our benefits here.\nZT Group Int’l. is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. ZT Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.\nPlease be aware that certain positions may require the applicant to either 1) be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or 2) be eligible to obtain an export control license or license exception from the Bureau of Industry and Science & U.S. Department of Commerce. All offers of employment will be conditional subject to the foregoing.","description_format":"text","description_chars":5005,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Parental leave","Professional development","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Angel Networks & Startup Accelerators"],"lifecycle":[{"event":"open","at":"2026-10-01T21:12:24Z"}],"visa":[],"liveness":{"score":18,"band":"cold","label":"Long shot","p_open":1,"p_active":0.416,"p_room":0.44,"age_days":50,"expected_fill_days":41,"reasons":["conf:1","stale_co","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/zt-systems-customer-operations-analyst","json_url":"https://alion.io/job/zt-systems-customer-operations-analyst.json","meta":{"generated_at":"2026-10-21T20:17:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28933,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2190105},"rest":"https://alion.io/mcp/rest/get_company?id=2190105"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fzt-systems-customer-operations-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fzt-systems-customer-operations-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fzt-systems-customer-operations-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/zt-systems-customer-operations-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fzt-systems-customer-operations-analyst"}]}