{"id":1628297,"url":"https://alion.io/job/zt-systems-senior-it-support-analyst","title":"Senior IT Support Analyst","company":{"id":2190105,"name":"ZT Systems","domain":"ztsystems.com","url":"https://alion.io/company/ztsystems","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":21,"ghost_share":0,"stale_share":0.619,"repost_share":0,"time_to_fill_p50_days":47,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Georgetown, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":54000,"max_usd":112000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":504},"experience_years_min":5,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false},{"name":"ITIL","optional":true},{"name":"PowerShell","optional":true}],"status":"live","first_seen_at":"2026-09-22T00:00:00Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-10-29T09:42:13Z","board_verified":true,"closed_at":null,"days_open":37,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":37},"description":"About the Role\nWe are seeking a Senior Desktop Support Analyst to provide day-to-day technical support to end-users via phone, remote access, and desk-side support. The Senior Desktop Support Analyst will be responsible for delivering, setting up, configuring, and troubleshooting end-user desktops & laptop computer hardware, software, printers and BYOD devices as needed. They must also be able to resolve problems quickly with little impact to the end-users. Successful candidates will share our values and have an interest in working with the latest technologies in support of our operations team to provide exceptional support\nWhat You will Do\nProvide advanced technical and troubleshooting assistance related to computer hardware and software, mobile devices and other technology tools and products.\nMeets and communicates with users, solves issues in a positive and efficient manner\nAssist in maintaining an inventory of IT hardware and software assets.\nAssists end-users with advanced computing and telecommunication issues and questions.\nLeverage remote support tools to help resolve support requests.\nEnsure all incident and service request tickets are closed within their established guidelines.\nCreate and maintain Knowledgebase articles.\nPerform special projects and miscellaneous duties as requested and as time permits.\nAssist/train Junior Support Analysts in areas of advanced troubleshooting and hardware repair.\nTravel between sites to assist end users when remote tools can’t be used.\nAs an Information Technology and Systems team member, you may be asked, as new business needs arise, to accept additional tasks and responsibilities within the department, besides those detailed in this job description.\nWhat You Bring\nAssociates Degree in a related technical discipline, or the equivalent combination of education and technical certifications, training and/or work experience.\n5+ years of field experience.\nA+ Certification\n5+ years’ experience working in a Helpdesk or Desktop environment.\n5+ years’ experience with setting up and troubleshooting the latest versions of Microsoft Office including O365.\n5+ years’ troubleshooting Windows 10 and above operating systems.\nUnderstanding of VPNs and Wi-Fi profiles is a plus.\nExperience with Telecom/VOIP is a plus.\nMicrosoft Windows Image Deployment experience needed\nPowerShell or other scripting experience a plus.\nExperience using some type of Remote Desktop Support Tool.\nExperience with a ticketing system.\nSetup and troubleshoot network printers for end-users.\nAbility to manage time effectively and complete required projects on time.\nITIL Certification is a plus.\nZT Systems will not provide visa sponsorship for this role. Please be aware that certain positions may require the applicant to either 1) be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or 2) be eligible to obtain an export control license or license exception from the Bureau of Industry and Science & U.S. Department of Commerce. All offers of employment will be conditional subject to the foregoing.\nAbout ZT Systems\nAt ZT Systems, a Sanmina Company, you’ll get to do work you are proud of alongside smart, passionate people. Every day, there are opportunities to collaborate with the best in the industry to design, build, and deliver impactful solutions to world-class customers. Along the way, you will gain hands-on experience in a fast-paced environment that’s challenging, rewarding, and career-defining.\nA culture built around our values we work hard and think fast. We view challenges as opportunities-to do better, push harder, and be faster than we were the day before. When we fail, we learn from it and move on together. And when we succeed, we use the momentum to go even further. We create value with everything we do, building the foundation of today-and transforming the future of tomorrow.\nJoin ZT Systems and help us build technology infrastructure that connects the world.\nWhat We Offer\nAt ZT Systems, a Sanmina Company, we believe that investing in our people is key to our continued growth and innovation. When you join our team, you’ll gain access to a comprehensive and inclusive benefits package designed to support your well-being, financial security, and professional development-both now and in the future.\nCompensation & Financial Security\n-Competitive base salary\n-Performance-based annual bonus eligibility\n-401(k) retirement savings plan\n-Tuition reimbursement for eligible education programs\nHealth & Wellness\n-Comprehensive medical, dental, and vision coverage with access to leading providers\n-Mental health resources and employee wellness support programs-\n-Company-paid life and disability insurance\nTime Away & Work-Life Balance\n-Paid time off (PTO) and company-paid holidays\n-Parental leave and family care support programs\nGrowth & Purpose\n-Structured training programs and on-the-job learning opportunities\n-Matching gifts and volunteer programs to support causes you care about\nThese benefits are available to eligible employees and are designed to grow with you as your career evolves. Full benefits and eligibility varies by work location. Learn more about our benefits here.\nZT Group Int’l. is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. ZT Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.","description_format":"text","description_chars":5791,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":["Parental leave","Professional development","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Electronics Manufacturing","Servers & Data Center Hardware"],"lifecycle":[{"event":"open","at":"2026-10-01T21:12:24Z"}],"visa":[],"liveness":{"score":45,"band":"ok","label":"Likely open","p_open":1,"p_active":0.595,"p_room":0.75,"age_days":37,"expected_fill_days":47,"reasons":["conf:6","stale_co","velocity","win:late","comp:brand"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/zt-systems-senior-it-support-analyst","json_url":"https://alion.io/job/zt-systems-senior-it-support-analyst.json","meta":{"generated_at":"2026-10-29T19:26:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28882,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2190105},"rest":"https://alion.io/mcp/rest/get_company?id=2190105"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fzt-systems-senior-it-support-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fzt-systems-senior-it-support-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fzt-systems-senior-it-support-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/zt-systems-senior-it-support-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fzt-systems-senior-it-support-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1628297}},{"tool":"search_jobs","arguments":{"company":"ztsystems.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1628297},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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