{"id":2596746,"url":"https://alion.io/job/zuellig-pharma-customer-experience-assistant","title":"Customer Experience Assistant","company":{"id":1925404,"name":"Zuellig Pharma","domain":"zuelligpharma.com","url":"https://alion.io/company/zuelligpharma","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":8000,"max_usd":21000,"period":"year","method":"role_country_seniority_unknown","sample_n":8},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-21T00:00:00Z","employer_posted_date":"2026-09-21","last_verified_at":"2026-10-18T17:02:29Z","board_verified":true,"closed_at":null,"days_open":27,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":27},"description":"Zuellig Pharma is a leading healthcare solutions company in Asia, and our purpose is to make healthcare more accessible to the communities we serve. We provide world-class distribution, digital, and commercial services to support the growing healthcare needs in this region.\nThe company was started a hundred years ago and has grown to become a multibillion-dollar business covering 17 markets with over 12,000 employees. Our people serve more than 200,000 medical facilities and work with over 450 clients, including the top 20 pharmaceutical companies in the world.\nPurpose of The Role:\nAct as the first contact point for customers and clients on general enquires and feedbacks to ensure the company goals on customer and client expectation and satisfaction are met with. Receive, handle and manage inquiries and feedbacks from customer and clients.\nWhat You’ll Do:\nHandle and manage customer enquiries, feedbacks and complaints to ensure customer satisfaction is achieved \nReceive, log, investigate and follow up with complaint dockets to ensure targeted KPI is met with \nAttend to ad hoc urgent matters to ensure the requests are dealt with promptly and managed properly \nPerform and process transactions in SAP accurately in a timely manner \nChurn out and prepare reports on timely manner \nAttend and participate in cross-functional discussions and meetings when needed \nWhat Will Make You Successful:\nBuild positive relationships with customers by understanding their needs, providing timely support, and delivering a consistently excellent customer experience.\nTake initiative, stay proactive in resolving customer concerns, and continuously look for opportunities to improve service quality and customer satisfaction.\n\nCommunicate clearly and professionally, take ownership of customer issues, and work effectively to identify solutions while ensuring follow-through until resolution.\n\nWhat We Offer:\nWe are committed to fostering an inclusive environment where our employees can learn, grow, and achieve shared success.\nWe champion diversity, equity, and inclusion, ensuring every individual feels valued, respected, and treated fairly.\nAs a leading multi-market healthcare solutions provider, we empower our employees to gain comprehensive knowledge and expertise in the dynamic healthcare industry across the region.\nEnjoy the flexibility to effectively balance your work and personal life while taking charge of your career journey through our empowering growth opportunities.\nOur Total Rewards program is designed to support your overall well-being in every aspect.\n#LI-HI1","description_format":"text","description_chars":2586,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care"],"lifecycle":[{"event":"open","at":"2026-10-15T07:24:37Z"}],"visa":[],"liveness":{"score":33,"band":"fade","label":"Fading","p_open":1,"p_active":0.595,"p_room":0.55,"age_days":26,"expected_fill_days":20,"reasons":["conf:4","velocity","win:tail"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/zuellig-pharma-customer-experience-assistant","json_url":"https://alion.io/job/zuellig-pharma-customer-experience-assistant.json","meta":{"generated_at":"2026-10-18T20:52:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24593,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1925404},"rest":"https://alion.io/mcp/rest/get_company?id=1925404"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fzuellig-pharma-customer-experience-assistant"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fzuellig-pharma-customer-experience-assistant"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fzuellig-pharma-customer-experience-assistant"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/zuellig-pharma-customer-experience-assistant\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fzuellig-pharma-customer-experience-assistant"}]}