{"id":4311752,"url":"https://alion.io/job/zuellig-pharma-program-officer","title":"Program Officer","company":{"id":1925404,"name":"Zuellig Pharma","domain":"zuelligpharma.com","url":"https://alion.io/company/zuelligpharma","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":6,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["George Town, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-13T02:00:00Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-15T00:04:51Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Zuellig Pharma is a leading healthcare solutions company in Asia, and our purpose is to make healthcare more accessible to the communities we serve. We provide world-class distribution, digital, and commercial services to support the growing healthcare needs in this region.\nThe company was started a hundred years ago and has grown to become a multibillion-dollar business covering 17 markets with over 12,000 employees. Our people serve more than 200,000 medical facilities and work with over 450 clients, including the top 20 pharmaceutical companies in the world.\nPurpose of The Role:\nProgram Consultants work within the Patient Care team to provide motivational and health related information and/or supportive care to patients enrolled into our support programs. You are expected to optimise the time patients engage with the program to provide an excellent patient /customer service experience and meet service levels and standards.\nWhat You’ll Do:\nProvision of personalised patient case management which include, but not limited to, health coaching on disease/treatment related information/education, following up with patient on treatment regime, and ensuring patient is submitting relevant program document on a timely basis.\nMaking of scheduled outbound calls to enrolled patients and from time to time and answering of inbound calls and attend to FAQ-related enquiries\nAssist in ensuring that programs are delivered within the appropriate service levels and standards including, but not limited to, case handling time, pre-defined protocols, and confidentiality of patient data\nEnsure that all appropriate information obtained during patient interactions are entered and saved in the Patient Care Management System and program standard operation procedures (SOPs) are always adhered to and compiled with.\nResponsible for the reporting of Adverse Events made aware of during interaction with patients or healthcare professionals within agreed duration\nPreparing of periodic or ad hoc program reports\nProactively sharing of information among team members to enhance existing services to patients\nBe prepared to back up other team members to ensure enough covering for daily operations\nDeliver any other duties as assigned by the Operations Manager including, but not limited to:Assist with the coordination of performance reports\nAssist with the coordination of service templates and operations procedures, as required\n\nMonitor and review incoming interactions during the long weekend period to ensure timely awareness of critical communications related to reportable safety events.\nWhat Will Make You Successful:\nMust-Have:\nAdvantage to Have:\nRelated healthcare/customer service industrial attachment/working experience is preferred.\nNursing or related medical / science or community nursing / support background is preferred.\nGood Computer skills including MS Office\nWhat We Offer:\nWe are committed to fostering an inclusive environment where our employees can learn, grow, and achieve shared success.\nWe champion diversity, equity, and inclusion, ensuring every individual feels valued, respected, and treated fairly.\nAs a leading multi-market healthcare solutions provider, we empower our employees to gain comprehensive knowledge and expertise in the dynamic healthcare industry across the region.\nEnjoy the flexibility to effectively balance your work and personal life while taking charge of your career journey through our empowering growth opportunities.\nOur Total Rewards program is designed to support your overall well-being in every 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