{"id":2596673,"url":"https://alion.io/job/zuellig-pharma-supervisor-return-inspection","title":"Supervisor - Return Inspection","company":{"id":1925404,"name":"Zuellig Pharma","domain":"zuelligpharma.com","url":"https://alion.io/company/zuelligpharma","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Thailand"],"countries":["TH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9000,"max_usd":22000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":5845},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-05T00:00:00Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-11-04T00:29:41Z","board_verified":true,"closed_at":null,"days_open":30,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":30},"description":"Zuellig Pharmais a leading healthcare solutions company in Asia, and our purpose is to make healthcare more accessible to the communities we serve. We provide world-class distribution, digital, and commercial services to support the growing healthcare needs in this region.\nThe company was started a hundred years ago and has grown to become a multibillion-dollar business covering 17 markets with over 12,000 employees. Our people serve more than 200,000 medical facilities and work with over 450 clients, including the top 20 pharmaceutical companies in the world.\nRoles and Responsibilities:\nReturn Process Management\nOversight a physical returned product receiving, inspection, identification and storing.\nEnsure all return shipments are accurately recorded in related documents, ERP, or other inventory systems.\nOversight returned verification, document review and releasing.\nEnsure that returned products are segregated with proper identification and storage according to their status (such as sellable, damaged, expired, quarantined and disposal) and related guidelines.\nHandle quality-related work on return process from returned goods inspection until making usage decision for returned goods whether releasing to sale or sending to destruction.\nResponsible for communicating with the authorized personnel for returned product decision making of both internal and external parties (client) and follow up the decision of returned goods from the relevant parties.\nHandle and advise the team related to the operations or any issues related to the return process.\nEnsure that process all return transactions in the warehouse management system accurately and timely.\nCoordinate with cross-functional teams, Principal, customer and relevant external parties to ensure smooth execution of warehouse operations and ensure customer expectations are met.\nMonitor pending return transactions and ensure timely completion.\nEnsure that any discrepancies between physical stock and system records are reported, investigated and properly managed.\nAnalyze and perform trend analysis on the returned product of each return types\nTeam Management \nLead, supervise, and manage return operational teams to ensure daily activities are executed efficiently, accurately, and safely.\nPlan and allocate manpower effectively to support operation process smoothly.\nMonitor team performance against established KPIs and operational targets, providing regular feedback and coaching.\nConduct performance evaluations and identify training and development opportunities to enhance team capabilities.\nDevelop and maintain a high-performance culture focused on productivity, quality, compliance, and continuous improvement.\nEnsure all team members comply with company policies, SOPs, GDP requirements, and safety regulations.\nDocumentation and Compliance\nMaintain complete record of return transaction and support documentation.\nEnsure compliance with company SOPs, GSDP, relevant requirements and client agreements.\nSupport external audits conducted by local principal affiliates, international principal affiliates, Thai FDA, certification bodies or internal audits.\nContinuous Improvement\nIdentify process improvement opportunities to improve processing efficiency.\nSupport warehouse efficiency initiatives and system enhancements.\nParticipate in root cause analysis for recurring return issues.\nPerform other duties assigned by Warehouse Operations Manager.Minimum Qualifications:\n\nBachelor's Degree in Logistics, Supply Chain Management, Business Administration, or related field.\nMinimum 1-3 years experiences in warehouse operation, return management, inventory control or related industries\nExperience with WMS/EWM/ERP systems preferred.\nHave knowledge or adequate training in Good Distribution Practice, Good Manufacturing Practice.\nGood interpersonal skills and team player with service-oriented attitude\nHigh responsibility, willingness to learn, and self-motivation\nGood communication skills in Thai and English both speaking and writing\nGood computer skills in Microsoft 365 Apps\nWhat We Offer:\nWe are committed to fostering an inclusive environment where our employees can learn, grow, and achieve shared success.\nWe champion diversity, equity, and inclusion, ensuring every individual feels valued, respected, and treated fairly.\nAs a leading multi-market healthcare solutions provider, we empower our employees to gain comprehensive knowledge and expertise in the dynamic healthcare industry across the region.\nEnjoy the flexibility to effectively balance your work and personal life while taking charge of your career journey through our empowering growth opportunities.\nOur Total Rewards program is designed to support your overall well-being in every aspect.","description_format":"text","description_chars":4751,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Thai","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":["Equity","Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Health 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