{"id":1199960,"url":"https://alion.io/job/zum-student-transportation-connected-mobility-experience-it-support-and-network-engineer","title":"IT Support and Network Engineer","company":{"id":685702,"name":"Zum","domain":"ridezum.com","url":"https://alion.io/company/ridezum-2","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":56,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Networking","role_family":"Networking","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Redwood City, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":135000,"max":155000,"currency":"USD","period":"year","gross":null,"usd_annual":155000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Google Workspace","optional":false},{"name":"Service Desk","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false},{"name":"PowerShell","optional":true},{"name":"Python","optional":true}],"status":"closed","first_seen_at":"2026-09-24T18:17:16Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-23T20:25:50Z","board_verified":false,"closed_at":"2026-10-23T20:25:50Z","days_open":29,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":29},"description":"About the role:\nWe are looking for an experienced IT Support & Network Engineer to join our IT team. This is a role that blends hands-on network engineering, centered on our Cisco Meraki environment, with day-to-day IT helpdesk support for employees across our offices and operational hubs. You will design, deploy, and maintain the network infrastructure that keeps Zum running, while also serving as a friendly, responsive point of contact for employee technology needs across Google Workspace, macOS, and Windows environments.\nThis role reports to the Head of IT and Security and is ideal for someone who enjoys owning infrastructure end to end but still likes helping people solve problems face to face.\nThis is an in-office position, based out of our Redwood City Headquarters. Domestic travel to field locations is expected as needed.\nWhat You'll Do:\n Network engineering: Design, deploy, configure, and maintain Cisco Meraki networks (MX security appliances, MS switches, MR access points) across corporate offices and field locations\nMonitoring & troubleshooting: Monitor network health and performance via the Meraki dashboard; proactively identify, troubleshoot, and resolve connectivity, performance, and capacity issues\nSecurity & segmentation: Manage firewall rules, VLANs, SD-WAN/VPN configurations, SSIDs, and network segmentation in line with security best practices\nSite buildouts: Lead network buildouts for new office and hub openings, including vendor coordination, circuit provisioning, cabling, and cutovers\nHelpdesk support: Provide tier 1-3 helpdesk support to employees: triage, resolve, and document tickets covering hardware, software, accounts, and connectivity\n Google Workspace: Administer Google Workspace: user lifecycle (onboarding/offboarding), groups, shared drives, security settings, and troubleshooting\nEndpoint management: Image, deploy, and support macOS and Windows endpoints, including MDM enrollment, patching, and asset management\nOffice technology: Support AV/conference room systems, printers, and other office technology\nDocumentation: Create and maintain documentation: network diagrams, runbooks, knowledge base articles, and standard operating procedures\nSecurity partnership: Partner with the Security function on incident response, vulnerability remediation, and security tooling rollouts\nWhat You'll Bring:\n5+ years of experience in network engineering and IT support roles\nStrong hands-on experience with Cisco Meraki (MX, MS, MR) - deployment, configuration, and troubleshooting at scale. Additional Aruba infrastructure experience is a benefit. \nSolid networking fundamentals: TCP/IP, DNS, DHCP, VLANs, routing, wireless, VPN, and firewalls\nProven IT helpdesk/service desk experience with excellent customer service instincts and communication skills\nWorking knowledge of Google Workspace administration\nProficiency supporting both macOS and Windows operating systems\nExperience with ticketing systems and disciplined ticket hygiene\nAbility to lift and rack network equipment and travel to offices and hubs for buildouts or escalations.\nNice to Have:\nCisco Meraki certifications (CMNA/CMNO) or Cisco CCNA\nExperience with MDM platforms (e.g., Hexnode, Iru, Intune)\nFamiliarity with identity and SSO platforms\nScripting experience (Bash, PowerShell, or Python) for automation\nExperience supporting a fast-growing, multi-site company\nThe targeted base salary range for this role is listed in the compensation section below. Actual salary may be above or below this range based on factors such as location, skills, and relevant experience. In addition, this position may include additional compensation in the form of equity or commissions. If you are a full-time salaried or hourly worker, we offer the following benefits: Medical, Dental, Vision, 401(k), Holidays, Wellness, Vacation, and more. The targeted pay range for this role in CA, USA is: $135,000 - $155,000 plus stock options.","description_format":"text","description_chars":3940,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Stock options"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Public Transport"],"lifecycle":[{"event":"open","at":"2026-09-24T20:21:06Z"},{"event":"close","at":"2026-10-23T20:25:50Z"}],"visa":[],"liveness":null,"pay":{"stated_usd_annual":155000,"is_top_pay":true},"html_url":"https://alion.io/job/zum-student-transportation-connected-mobility-experience-it-support-and-network-engineer","json_url":"https://alion.io/job/zum-student-transportation-connected-mobility-experience-it-support-and-network-engineer.json","meta":{"generated_at":"2026-10-27T05:47:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5704,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":685702},"rest":"https://alion.io/mcp/rest/get_company?id=685702"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fzum-student-transportation-connected-mobility-experience-it-support-and-network-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fzum-student-transportation-connected-mobility-experience-it-support-and-network-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fzum-student-transportation-connected-mobility-experience-it-support-and-network-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/zum-student-transportation-connected-mobility-experience-it-support-and-network-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fzum-student-transportation-connected-mobility-experience-it-support-and-network-engineer"}]}